So the Fold 4 has been touch and go over the weekend. I managed to get it to boot back up and get past the Optimizing Apps screen again, and surprisingly the cover screen stayed functional again. But after a few days of delicate use it powered off again yesterday and I can't get it to power back on anymore.
The battery percent shows up on screen but doesn't actually charge when plugged into the charging cable or a wireless charging pad. Instead the Fold 4 vibrates every few seconds.
I decided to call Asurion today and explain the situation, sharing all the details from last week, my visit to Verizon, how the Fold 4 started working again but then finally went kaput yesterday. They had me upload an affidavit and I'll get a decision tomorrow on what can be done.
What's strange is when I submitted the claim online it asks if there's any damage to the device, such as back glass cracked. Well, there was this quarter-inch crack above the camera module during the first month of ownership, but I didn't think that was related to the phone malfunctioning now (I really think the frequent folding/unfolding is causing stress on some ribbon behind the screen and it doesn't really hold up anywhere near the 200,000 folding actions that Samsung claims). Anyways, when you select "no damage" it automatically denies your claim and directs you to call Verizon Tech Support.
I then explain the whole situation to Verizon Tech Support, including the quarter-inch crack on the back when they ask about
ANY damage. The rep was really helpful and was almost leading me to describe the crack as a scratch, but I honestly told him I could feel it's a crack when I run my fingernail over it. Apparently if I had called it a scratch then maybe Verizon Tech Support could do me a solid but I'll never know because I insisted it was a crack (which it is) and
any type of crack means they send me back to Asurion to take over again.
While the Asurion reps are all very helpful I was disconnected a few times and had to repeat the details over and over. Eventually, we got far enough along in the process where the Asurion rep conferences in a Verizon rep to verify line and coverage dates. I had to explain that the system currently shows my Note 8 in service because I had to pull the SIM out of my no longer working Fold 4. Once they understood the chronology of events and verified my coverage then they had me upload a signed affidavit and my driver's license and said they'll notify me of a decision within 24 hours. Hopefully the Fold 4 can get repaired or replaced. I am lucky the Fold 4 continued to function a little longer into the Open Enrollment protection plan.