Second MBA 2010 Being Sent Back

[MiBook84]

Is this for real? Do you send back your computers because Outlook doesnt sync?

And did you send it back because of the lack of keyboard backlight? It doesnt even have it and you should have known before you bought it!

I don't have a blackberry but I would try other things first, like charging it with a charger or another USB-cable. If there really would be a problem it would be the same with another MacBook Air of the same generation and perhaps Apple would release a firmware update. (And if outlook doesnt work correctly I would wait for Microsoft to fix it.)

I don't know why you started this thread but if everyone sent back their computer for software that doesnt work, pheripherals that doesnt work or because they bought something else than they thought and thought it was the computers fault I think we would have alot of threads like this.

The thread-title makes the MacBook Air sound bad but I can't see anything that was wrong with your computers. I can tell you right now that you'll probably keep sending back computers if you dont try to fix the problems instead.

 

[msq58]

Is this for real? Do you send back your computers because Outlook doesnt sync?

And did you send it back because of the lack of keyboard backlight? It doesnt even have it and you should have known before you bought it!

I don't have a blackberry but I would try other things first, like charging it with a charger or another USB-cable. If there really would be a problem it would be the same with another MacBook Air of the same generation and perhaps Apple would release a firmware update. (And if outlook doesnt work correctly I would wait for Microsoft to fix it.)

I don't know why you started this thread but if everyone sent back their computer for software that doesnt work, pheripherals that doesnt work or because they bought something else than they thought and thought it was the computers fault I think we would have alot of threads like this.

The thread-title makes the MacBook Air sound bad but I can't see anything that was wrong with your computers. I can tell you right now that you'll probably keep sending back computers if you dont try to fix the problems instead.

Not quite....
Last time I looked every computer I bought has O/S and H/W and other S/W. On this MBA 2010 I have

1. USB charging problem with Blackberry (no clue if it's firmware)
2. MS Synch Problem - s/w problem
3. Keyboard backlit thing - h/w

All non-issues on Gen 1 MBA (didn't use MS Office 2011 however). 1 & 2 are deal breakers for me if they can't be fixed. Was hoping at minimum someone had seen and had fix for Blackberry issue. MS is working on synch issue (as sev 1) now. And yea, if I bought a new PC and Outlook together from the same vendor and Outlook didn't work with it properly (when the PC vendor represented it would) then I would send the PC & Outlook back.
And yea, I did try different USB cables for bberry charging, they all worked on Gen 1 MBA and not on 2010 MBA

Was not looking for apologists for Apple (or MS), just a fix to the bberry problem since I am sure MS will fix the synch bug. Spent hours on the phone with Apple & MS (and they had no explanation for #1 & #2 ) and spent 1700+ bucks and went backwards, doesn't work for me, it may work for others. No need to defend Apple in this case.

Nothing personal, just need the same functionality I had in my GEN 1 MBA (and was hoping for a more powerful version of that). They'll maybe get it sorted out over time, I'll check back in the future......good luck

 

[Abstract]

That's a software problem and cannot be fixed with a "new" MBA.

It's not even a software "bug", to be honest. It's just how the program acts when it comes across corrupt data. Some would give you the option to continue on, while some may bail.

I never noticed anything wrong with Office syncing, but that's because my contacts aren't corrupt and are OK. It shouldn't matter what computer you're on, either.

And your expectation of a backlit keyboard on your MBA even though it's not in the specs is absurd. Check the specs before purchasing. I don't know how you can spend so much money on something and not even know what you're getting. It's not like you're buying some obscure product. It's a computer, with computer specs. You're probably familiar enough with a computer that you can read and understand the Keyboard section in the specs page, where it doesn't mention a backlight.

 

[ditosou]

hummm...

This thread is pure nonsense.

 

[BigPrince]

1. USB charging problem with Blackberry (no clue if it's firmware)
2. MS Synch Problem - s/w problem
3. Keyboard backlit thing - h/w

Stop building and knocking down your straw man...

1. What trouble shooting steps have you taken? How old/model is this blackberry?

2. Not Apple's Problem/Fault

3. Not Apple's Problem/Fault


Perhaps you have a singular issue here...and that issue alone is not bringing you a lot of sympathy...

 

[shootingstar64]

Not quite....
Last time I looked every computer I bought has O/S and H/W and other S/W. On this MBA 2010 I have

1. USB charging problem with Blackberry (no clue if it's firmware)
2. MS Synch Problem - s/w problem
3. Keyboard backlit thing - h/w

LOL,...... when i read your first post, i nearly spilled my coffee over the keyboard,..... and thought to myself that this guy must have a good sense of humor.

but coming back to this thread i could not believe you are not kidding in any way? are you?

sorry, no offense but if you managed to somehow "overread" the specs on a new product you are willing to spend a "grand" or even more, i highly doubt you are understanding any technical thing related to your "so-called" hard- or software issues, do you?

1. what model of bb are you trying to charge? i asked a co-worker to hand me over his "bb bold" and we hooked it to my mba and it just started to charge,..... anothers co-worker´s bb (older version, do not no how this model is called) did not do anything,... so it seems this must be a rim´s bb problem?

2. having to deal with ms office, outlook, exchange server and such all the day, let me asure you, that your problem comes from a corrupt database within YOUR system! try to repair permissions (if you know what that means,....) or rebuild your database. Period.

3. i leave this point uncommented as i really had to slap my forehead.

 

[BigPrince]

LOL,...... when i read your first post, i nearly spilled my coffee over the keyboard,..... and thought to myself that this guy must have a good sense of humor.

I wish this was satire...

 

[shootingstar64]

I wish this was satire...

for sure it was

 

[BigPrince]

for sure it was

I meant the thread lol

 

[shootingstar64]

I meant the thread lol

NOW,... this thread, gets some quality,...

 

[ntrigue]

Get rid of Blackberry. Problem solved.

Why do I feel if you hadn't been using a Blackberry all of your contacts would be UNcorrupted?

 

[Dozer_Zaibatsu]

On the upside, it seems like a couple of perfectly fine MBAs should be available as refurbished.

 

[elvismac]

Not my problem it´s some else

Stop building and knocking down your straw man...

1. What trouble shooting steps have you taken? How old/model is this blackberry?

...

read earlier part of thread, it tells this. also the age of blackberry has nothing to do with it in this case, if the same device works on gen 1 and not the new Mac Air.

1. what model of bb are you trying to charge? i asked a co-worker to hand me over his "bb bold" and we hooked it to my mba and it just started to charge,..... anothers co-worker´s bb (older version, do not no how this model is called) did not do anything,... so it seems this must be a rim´s bb problem?

2. having to deal with ms office, outlook, exchange server and such all the day, let me asure you, that your problem comes from a corrupt database within YOUR system! try to repair permissions (if you know what that means,....) or rebuild your database. Period.

1. same as above, model is probably not a factor if same device works on
gen 1 and not on 2010 Mac Air.

2. probably right, but Outlook on PC does not stop synching, it skips over corrupt entries and does not just stop. i guess on a MAC they call this a "feature"

Get rid of Blackberry. Problem solved.

read earlier part of thread.


the strange thing in this thread is how unobjective, personal and in denial some on this thread are in defense of Mac. "RIMs problem", "Get rid of Blackberry", "Not Apple's Problem", "M$".

a bunch of people offered constructive input and seem to want to help.

In this case the new Mac Air clearly is not doing things that worked on gen 1.

Weird to get personal over a computer.

 

[BigPrince]

read earlier part of thread, it tells this. also the age of blackberry has nothing to do with it in this case, if the same device works on gen 1 and not the new Mac Air.

[snip]

the strange thing in this thread is how unobjective, personal and in denial some on this thread are in defense of Mac. "RIMs problem", "Get rid of Blackberry", "Not Apple's Problem", "M$".

a bunch of people offered constructive input and seem to want to help.

In this case the new Mac Air clearly is not doing things that worked on gen 1.

Weird to get personal over a computer.

No where does he specify model and age in this thread. The original poster is ASSUMING the MBA is at fault. I want the specific model so that I could RESEARCH if this a common general problem or just his SPECIFIC phone that is causing trouble.

Also, the original poster does not really specify the steps other then "the only thing that is different is the MBA."

I wanted to know if he tried other troubleshooting steps such as trying a different cable or trying a co-workers same model BB on his MBA (since he works in a corporate environment this should be easy) or making sure his software was up to date.



It has already been covered in this thread that his GEN 1 met his needs and this current GEN has not. Just because something works on an old model, does not imply it will work in the same fashion on a new model. (which was already stated)

What is frustrating the people who have replied here is that the Original Poster is making a mountain out of an anthill and when this is pointed out to him he continues to list the same concerns concerning him with little regard for what has been said against his claims.

It's shameful for you to enable that and promote dishonest discourse. And I find it strange that you joined this board specifically to make this comment.

 

[elvismac]

No where does he specify model and age in this thread. The original poster is ASSUMING the MBA is at fault. I want the specific model so that I could RESEARCH if this a common general problem or just his SPECIFIC phone that is causing trouble.

Also, the original poster does not really specify the steps other then "the only thing that is different is the MBA."

I wanted to know if he tried other troubleshooting steps such as trying a different cable or trying a co-workers same model BB on his MBA (since he works in a corporate environment this should be easy) or making sure his software was up to date.



It has already been covered in this thread that his GEN 1 met his needs and this current GEN has not. Just because something works on an old model, does not imply it will work in the same fashion on a new model. (which was already stated)

What is frustrating the people who have replied here is that the Original Poster is making a mountain out of an anthill and when this is pointed out to him he continues to list the same concerns concerning him with little regard for what has been said against his claims.

It's shameful for you to enable that and promote dishonest discourse. And I find it strange that you joined this board specifically to make this comment.

it is clear that your real motivations were to help and that you were being objective and soliciting information to help....yes that is obvious.

 

[BigPrince]

How about responding to the statements made [specifically on how the Original Poster keeps listing the same concerns, some of which have been completely refuted] instead of attacking my intentions or motivations.

 

[wirelessness]

I explained to the Apple person that if my previous car had a spare tire and I bought the new model year of the same car I wouldn't have to expect to look through the car specs to see if the new model was missing a spare tire

Well, if the 'new model' was 40% thinner and lighter I might wonder if it came with a full size spare or one of those little toy wheels...In other words...buyer beware.

If you haven't figured out by now that Apple dictates all of these decisions for you without regard for what was included in a previous model or what might be popular with the majority of users you probably shouldn't be complaining out loud.

 

[KnightWRX]

2. probably right, but Outlook on PC does not stop synching, it skips over corrupt entries and does not just stop. i guess on a MAC they call this a "feature"

This has nothing to do with the MacBook Air or Apple in general. Microsoft are free to write their software differently for different platforms. Your beef is with a bug in their software. Returning your Mac for that is ridiculous.

Also, I'm puzzled why you returned the first MBA because of the backlit keyboard, yet you got a second one. Did you think a backlight was going to appear by magic ?

 

[MrMacNasty]

He probably is having a hard time finding the return key due to the lack of a backlit keyboard. If a backlit keyboard will help with his writing ability, which in turn makes his writing more legible for us, then by all means he should return the MBA to get a macbook pro with a backlit keyboard.

Paragraphs, please.

 

[KPOM]

Well, if the 'new model' was 40% thinner and lighter I might wonder if it came with a full size spare or one of those little toy wheels...In other words...buyer beware.

If you haven't figured out by now that Apple dictates all of these decisions for you without regard for what was included in a previous model or what might be popular with the majority of users you probably shouldn't be complaining out loud.

True. Plus, car companies "de-content" all the time. For instance, the 2010 VW Jetta had a nice interior with lots of felt cushioning and a soft dash. The 2011 Jetta has a cheaper interior with more plastic. The upside is that the 2011 Jetta costs less. I can repeat this example with lots of other cars.

The old MacBook Air started at $1,499 and didn't come with a standard SSD. The new one starts at $999 and the most expensive model clocks in at $1,799 (the same as the previous version), but added a larger SSD, more RAM, an SD card slot, a second USB port, a higher resolution screen, better GPU, and a thinner chassis. True, it's technology, which always gets cheaper, but a reasonable person might conclude that there is no such thing as a free lunch and look to see what was taken out (in this case, the backlit keyboard, ambient light sensor, and infrared port).