Am I able to do this? I have had nothing but problems. And a dead pixel. So will they only give me a replacement or can I get a full refund?.....since this is my first mac. I have only had it since last Friday.
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Sending BTO iMac back to Apple?
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network problems, some keys on keyboard not working randomly (even after the firmware update), network issues after waking from sleep.
It's a build to order computer, it's yours. If something fails like a hard drive, they will replace the drive but that machine is yours no matter what. No refunds.
Why don't you spell them out in a little more detail, and either we or Apple can help you through them.
14 days
To the best of my knowledge, you have 14 days to return the computer in the UK. Custom build or not.
To the best of my knowledge, you have 14 days to return the computer in the UK. Custom build or not.
what so im stuck with a $2,500 computer that doesnt even work as advertised?
Ive only had it 4-5 days, Apple should be more helpful about these sorts of problems. Im not living with an intermittent network problem. So far this computer is been a waste of money, I should just go back to Windows Vista.....
Ive only had it 4-5 days, Apple should be more helpful about these sorts of problems. Im not living with an intermittent network problem. So far this computer is been a waste of money, I should just go back to Windows Vista.....
^^ You haven't even tried to describe the problem you are having in enough detail for anyone to actually help you solve 
. We don't even know if you are connecting by a wired or wireless network, or what exactly is happening...
. We don't even know if you are connecting by a wired or wireless network, or what exactly is happening...
it is an ethernet connection. It keeps dropping out and safari keeps dropping out too, like when you open a new page sometimes, it wont load and safari will say "you are not connected to the internet". When you click network diagnostics it just says you are connected to the internet.
Then a refresh is in order. But I cant live with something like that!
Then a refresh is in order. But I cant live with something like that!
What router/ISP have you got?
I get those too sometimes, but I'm pretty sure the problem is my ****** internet connection not the Mac.
Seriously?
Call Apple. If the machine is truly faulty, they'll repair or replace it as needed. BTO's are only a "you bought it, you live with it" situation if you just decided you didn't want it, not when there's actual problems.
There are methods for unsticking a pixel. If it's truly dead, though, one is well within acceptable limits for the LCD manufacturer, and Apple as well. If you're really nice, though (and if they can't resolve the other issues), you may end up with a new one.
What about it did you BTO? Not the RAM, I hope...
There are methods for unsticking a pixel. If it's truly dead, though, one is well within acceptable limits for the LCD manufacturer, and Apple as well. If you're really nice, though (and if they can't resolve the other issues), you may end up with a new one.
What about it did you BTO? Not the RAM, I hope...
^^ model number of the Netgear. Do you have to restart it regularly? Any other internet problems ever?
netgear DG834..... I have to restart it a couple of times a day, sometimes i get an error saying something about the IP address of the local network is in use. But its not my IP address, surely that has nothing to do with it?
I sent 3 BTO 24" iMacs back to Apple. No problem at all as long as there is a genuine problem with the machine.
Seriously what I would do is call up Apple Tech support and go through the issues you are having over the phone with them. That's what tech support is there for. On my second iMac I did that, and after a few moments the guy just said right you need a new iMac. Within a few minutes I had arranged the return of my iMac and a replacement had been ordered.
Seriously what I would do is call up Apple Tech support and go through the issues you are having over the phone with them. That's what tech support is there for. On my second iMac I did that, and after a few moments the guy just said right you need a new iMac. Within a few minutes I had arranged the return of my iMac and a replacement had been ordered.
Network issues
Did you have any network issues prior to getting the Mac?
If you are having to restart the router a couple of times a day, that is a problem with the router, its environment or its configuration.
An IP address conflict can cause a router or computer to lose network function. It does not have to be the IP of your Mac, it could be any other device on your network.
Is your Mac connecting to the router wirelessly or do you have a cable connecting it to the router?
Do you have any other network devices in your home?
Do you live in a apartment? It's possible that a neighbor's wireless could interfere with yours if their IP addresses overlap yours. You could be connecting to a neighbors router instead of you own. What is the signal strength indication in the menubar?
Did you have any network issues prior to getting the Mac?
If you are having to restart the router a couple of times a day, that is a problem with the router, its environment or its configuration.
An IP address conflict can cause a router or computer to lose network function. It does not have to be the IP of your Mac, it could be any other device on your network.
Is your Mac connecting to the router wirelessly or do you have a cable connecting it to the router?
Do you have any other network devices in your home?
Do you live in a apartment? It's possible that a neighbor's wireless could interfere with yours if their IP addresses overlap yours. You could be connecting to a neighbors router instead of you own. What is the signal strength indication in the menubar?
This is misinformation. No offence, but I suggest you know what you are talking about before you spread ill-informed advice here. A BTO cannot be return only if you decided just "not to have it."
However if your mac or any Apple hardware is defective, then it no longer falls under the BTO RETURN AND REFUND POLICY. It falls under the DEFECTIVE ITEMS clause, BTO or not. Your item will be repaired or replaced whichever is deemed fit. Check the link below to read more about the different clauses.
JohnNotBeatle is very right.
Read the following policies:-
1) Return and Refund Policy
2) Defective Items
Do not be confused by Apple's policies. Read them thoroughly and if you hear conflicting views from this forum, just give AppleCare a call and they will straighten things up for you.
gehrbox, No, the network worked without a hitch in Windows.
Thanks for the helpful reply, orpheus1120!
Thanks for the helpful reply, orpheus1120!
I believe I said in my post that Apple would repair whatever is wrong on a BTO computer.
Maybe i should try a new router? or am I wasting money?
PS: It is a cable (ethernet) connection from the router to my computer.
I'm just wondering why you're asking a bunch of people who can only guess, instead of calling Apple and getting a real answer.
If you call and they give you a hard time, THEN post here about it, but what makes you think anyone here can give you the right answer? And, even if they do, how will you know which one is right?
Look at all the replies you've received so far.
Then, keep in mind that the person you're going to speak to at Apple probably has some discretion as to how to handle your case, especially if you reach a supervisor, and you'll see how silly it is to ask a question like that here.
If you call and they give you a hard time, THEN post here about it, but what makes you think anyone here can give you the right answer? And, even if they do, how will you know which one is right?
Look at all the replies you've received so far.
Then, keep in mind that the person you're going to speak to at Apple probably has some discretion as to how to handle your case, especially if you reach a supervisor, and you'll see how silly it is to ask a question like that here.
Its an iMac the keyboard problem probably just indicates the keyboard is broken, but you should call Apple to see what they say.
If the router needs restarting and that fixes it the problem is likely to be the router, and in that case you should buy a replacement, however call Apple about the keyboard first as if it isn't just a broken keyboard it could possibly be the Mac.
I'm just wondering why you're asking a bunch of people who can only guess, instead of calling Apple and getting a real answer.
If you call and they give you a hard time, THEN post here about it, but what makes you think anyone here can give you the right answer? And, even if they do, how will you know which one is right?
Look at all the replies you've received so far.
Then, keep in mind that the person you're going to speak to at Apple probably has some discretion as to how to handle your case, especially if you reach a supervisor, and you'll see how silly it is to ask a question like that here.
it is 11:00pm here though, i would have to contact them tommorow.
Do you run torrents? They are often a culprit for intermittent cut out periods. (too much passing data causes the connection to choke itself... it's especially notable when you're seeding/uploading)
In addition, unfortunately Leopard has a few bugs when it comes to networking so I'm not entirely surprised.
In addition, unfortunately Leopard has a few bugs when it comes to networking so I'm not entirely surprised.