You guys with the Apple apologistics.,, ?I think you guys just haven’t been personally hit by a bad quality issue. And are unable to read media reports and get a sense for what’s going on.
Raising the bar to the perfect product, and saying “why would you expect Apple to be that?” You guys are being silly.
I’m putting up with a bug now where when I bought two Apple TV 4K’s, I figured out I need to configure them to run at 480p in the Settings app to stay under my ISP’s monthly bandwidth cap. AndI could just barely tell the difference between it and 480p on my TV when I looked at it, so I was very happy. 6 months later tvOS 12.1 is released and I wake up and the HDMI ports on the TV’s hooked up to the Apple TV 4K’s are fried and the 480p resolution no longer works. I have to turn them up to 720p. I call Apple and after a week of going back and forth and collecting logs and such for Apple, they tell me they’ve reproduced the bug in-house and a fix should be coming in an upcoming update. Now that was bad. But I’ve have been fine with it if a fix came out a month or two later. But four months later I call Apple back, collect a bunch of new logs, etc.. They say the engineers decided not to fix the bug. But they’re entering a new bug into the system and it should be fixed this time. Four months later I call back and they tell me there’s no record of this ever having been a confirmed issue... .so now ankther couple of months later, I’m dealing with some group who calls themselves the “executive response team“ about a different CarPlay issue and I ask them about the Apple TV 4K issue. And apparently some specialist was consulted. And they’re back to saying, just wait for an upcoming update... The issue should be fixed.
I‘Ve owned some pretty cheap video devices over the years, Chinese made DVD players and the like at times. Never have I had a product that just couldn’t display video at a resolution they advertised as supporting. Much less a product that actually fried an HDMI port in my TV.
This butterfly keyboard issue that’s been in the news is a monument to how not to handle quality issues. Their were videos on YouTube from independent repair shops saying there was problems from the design of that thing a few months after it was initially released. But Apple kept pushing that design for years before finally retreating.
Stuff like Maps was a trash product when it was first released is nothing compared to what’s going on now. Yes, releasing Maps was a bad move. But since it was a new product, there was nobody out there in the wild who was dependent upon Maps working. That’s not like paying two thousand dollars for a laptop, and when you go to use It, something as basic as the keyboard on it is kludgy and annoying.
Just basic things Apple is getting wrong right now. Like for some reason, Apple decided to break compatibility for Reminders between iOS 12 and iOS 13. Now Reminders are obviously important, or people wouldn’t be bothering to use them to remind them to do something. And Reminders are so basic, they have a due date and time, a description, and a flag as to whether or not they’ve been done. While they are important to the user, they are not complex to the software developer. However Apple decided they were best off breaking compatibility so that people who had to use one device on iOS 12 and another on iOS 13 would have issues, even though this was a feature that had been working flawlessly for years. And wasn’t terribly difficult for Apple to implement.
all this stuff happening at the same time indicates something is wrong inside Apple. And it’s going to take hard work inside Apple to fix it. If they’re taking the same approach some of their fans are taking and just figuring it’s a cycle with it’s ups and downs, we’ll see how it plays out... If that’s Apple’s attitude then it will never get fixed.