Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Should I fight harder to have Apple Cover This Repair?

dogslobber said:
Lawyer up!
Click to expand...
When my 2011 iMacs video card died it was out of warranty so I replaced it my self. I ordered the video card from welovemacs and the part alone was 575 dollars so I think that is a very fair price. This was before they did the recall on my model. I have the 6970 m 1gb card
 
dogslobber said:
You're not expecting an unlimiteded warranty. What you are expecting is that parts be fit for the purpose and free from known defects per consumer law. Now if Apple acknowledges defective parts then they are so oblighted to replace them.
Click to expand...

They are only required to do so during the warranty period provided. Otherwise people would be getting free repairs for life. Your comment earlier on brakes has nothing to do with a computer. One has to do with the safe operation of a vehicle where a death costs in the millions. The other is a machine that costs $2k. When graphics cards start blowing up and killing people, then you'll see different action on recalls. As it stands, your life isn't in jeopardy when using your Mac. My 2008 15" MBP video went south shortly after a program ended. I paid to have it fixed. Heck, it was 5 years old at that point. I don't expect them to fix it that long after I bought it.
I have a felling you are exactly what's wrong with this country's legal system.
 
  • Like
Reactions: Max(IT)
dogslobber said:
You're not expecting an unlimiteded warranty. What you are expecting is that parts be fit for the purpose and free from known defects per consumer law. Now if Apple acknowledges defective parts then they are so oblighted to replace them.
Click to expand...

Consumer law states that electronic devices are to last a "reasonable length of time". That reasonable length of time is usually 2 years. Apple, nor any government department, can guarantee an electronic device for life. In fact, by 5 years old chances are things like the hard drive will start to fail and other electronic circuits will fail. That's through the natural degradation of electronics and nothing can be done about it. While Apple has admitted that there is an issue with this model of iMac, consumer law still states that it needs to last a reasonable length of time which, at over 4 years old, it definitely has.
 
dogslobber said:
You're not expecting an unlimiteded warranty. What you are expecting is that parts be fit for the purpose and free from known defects per consumer law. Now if Apple acknowledges defective parts then they are so oblighted to replace them.
Click to expand...
Apple NEVER said ALL the iMacs were defective.
They acknowledged "a few" computers were defective and they extended the warranty accordingly.
 
one question, your imac serial number, is it one of the listed affected ones, which are

The last four characters of the serial number must contain one of the following groups (for example, xxxxxxxxDHJQ):

  • DHJQ, DHJW, DL8Q, DNGH, DNJ9, or DMW8

  • DPM1, DPM2, DPNV, DNY0, DRVP, DY6F, F610

if it is one of these id fight it. its not your problem their defective card didnt die quick enough. if its not, then i think you are on to buttons.

even if you dont get anywhere just now, it also might be interesting to see what they say next year. at the minute the notice says 4 years from purchase. im guessing you just miss that as they only went on sale may 2011, so only people who miss out are may to october 2011 purchasers. however last year the original notice said 3 years from purchase. if next year they still display it and change it to 5 years from purchase then you could go back to them.

also note, with me they arent taking advantage of me technically missing out on what they say. the notice said these machines were purchased may 2011 to i ithink october 2012. i didnt purchase until august 2013 so they technically could say i dont qualify, and the lady from apple on the phone mentioned that she noticed this, but they wouldnt use it to get out of it if its definitely from that batch.
 
Statelymwhite said:
They pointed out, correctly, that the program was no longer being offered
Click to expand...
At some point they have to draw a line in the sand and have a time limit. That does mean some people will fall outside of the repair program (and I do think the windows of the program was too small).

As others mentioned you can try some other apple store, but I don't think that will help. The cost being quoted is quite reasonable, personally if it were me, I'd opt for that instead of running around to different stores and/or getting worked up over something that will most likely be a losing battle.
 
Thats sucks.

In the UK, Apple tend to repair faulty machines if you bought direct from them.

I've had an iMac that had a new logic board in year three and a new hard drive in year 4, all for free.

Every other iMac I've ever owned has been flawless, so I think it was a Friday afternoon job in the factory.
 
dogslobber said:
A registered letter from your attorney should quickly sort this out with the store manager.
Click to expand...

No it won't. Store Managers don't have the authority to respond to legal matters. The most they would do is send it up the change to corp legal and Apple's lawyers would contact your lawyer with the facts of the situation. Including the fact that per the terms of the program you are no longer eligible. and you would have to file a lawsuit to change that. but by the time you might get them to change their minds, your machine will likely to vintage and ineligible for any service.
 
maflynn said:
At some point they have to draw a line in the sand and have a time limit. That does mean some people will fall outside of the repair program (and I do think the windows of the program was too small).
Click to expand...
I was quoted $800 for repair of the video card of my iMac. That's not worth it, but for $225 I would probably have gone ahead.

I agree that they cannot extend the warranty indefinitely. But this is a known flaw, not just random failures. For this they could have been more generous.

Class action lawsuit, anyone?
 
ahostmadsen said:
I had hopes for a couple of hundred dollars towards a new iMac. But that might be optimistic. The lawyers of course need their "fair" share.
Click to expand...
Never happen, most class action suits seem to only give a few bucks to the consumer and then most to the lawyers
 
If it wasn't for lawyers .. we wouldn't need lawyers.

The best advice you got was from techwhiz reply #16. Take it to Customer Relations and ask politely what they can for you as a long term Apple user. Did you take it back to an Apple Store or simply a Reseller? The latter are in business to make a buck from repairs. Whilst we don't know where you are, an Apple Store or Genius Bar is much better.

Having said that I am a 600 mile round trip to an Apple Store drat!
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back