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whitman

macrumors member
Original poster
Jan 4, 2008
67
2
Taz, thanks again.

I've tried 1. and 2. and no luck.

Deep breath, and off to try 3 and (hopefully not) 4.
 

whitman

macrumors member
Original poster
Jan 4, 2008
67
2
Taz, I'm just wondering before I try your option 3—re-creating my e-mail from scratch—if there's a bit more to this. It strikes me that if I simply delete my email accounts and then add them back in, the offending bit of Mail that's causing the prob with smart mailboxes might still be lurking somwhere apart from the accounts themselves. So my question: Is there anything additional to do, while I'm at it, that might be useful beyond just deleting and re-creating the accounts? Thanks again for all the advice.
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
Taz, I'm just wondering before I try your option 3—re-creating my e-mail from scratch—if there's a bit more to this. It strikes me that if I simply delete my email accounts and then add them back in, the offending bit of Mail that's causing the prob with smart mailboxes might still be lurking somwhere apart from the accounts themselves. So my question: Is there anything additional to do, while I'm at it, that might be useful beyond just deleting and re-creating the accounts? Thanks again for all the advice.

I think the fact that you were able to setup mail in a new user account and smart mailbox worked pointed to either there was an issue with the mail in your account or something is corrupted in your user account in general.
 

whitman

macrumors member
Original poster
Jan 4, 2008
67
2
I think the fact that you were able to setup mail in a new user account and smart mailbox worked pointed to either there was an issue with the mail in your account or something is corrupted in your user account in general.

But in that new user account, I had to set up a Mail as a "new" app.
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
But in that new user account, I had to set up a Mail as a "new" app.

That is what I suggested you do in your user account by logging out and removing your current e-mail accounts so that they could be set up as new again.

Were you able to reset your e-mail again in your user account?
 
Last edited:

whitman

macrumors member
Original poster
Jan 4, 2008
67
2
In that instance back then, I created a new user account, opened Mail in it as a fresh unused app, and put in one bare account that I'd prepared for the purpose. And made a successful smart mailbox.
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
In that instance back then, I created a new user account, opened Mail in it as a fresh unused app, and put in one bare account that I'd prepared for the purpose. And made a successful smart mailbox.

When you logout of all your e-mail accounts and remove all the e-mail accounts you are essentially starting over as “new”.
 

whitman

macrumors member
Original poster
Jan 4, 2008
67
2
Taz, I started the process, and got this as I was trying to delete the first account I'd deactivated.

Screenshot 2020-05-31 at 09.46.29_censored.jpg


An earlier poster (#5) mentioned iCloud as a potential factor. Or should I just continue and remove the account in Internet Accounts?
 

whitman

macrumors member
Original poster
Jan 4, 2008
67
2
Taz, should I go ahead and delete from Internet Accounts (see previous post)?
 

whitman

macrumors member
Original poster
Jan 4, 2008
67
2
Taz, OK, I switched off keychain in my icloud prefs, and now I can do this.
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
When you setup e-mail again just setup the same e-mail account that you did in the new user account. Try creating a smart mailbox to see if it works.
 

whitman

macrumors member
Original poster
Jan 4, 2008
67
2
Taz, I'm five mailboxes of six into re-creating the Mail app from scratch. And so far, smart mailboxes are working fine!
 

whitman

macrumors member
Original poster
Jan 4, 2008
67
2
OK, sixth account in, so that's the lot. And smart mailboxes work!

The pessimist in me is saying well, yes, they worked for a while the first time and then stopped, so try it for a bit and see how it goes. (So you may hear from me again.) But the optimist in me, usually the louder of the two, is cheering, and saying thanks so much for your patience and your clear advice, Taz.

Haven't posted for some time here, so what's the etiquette for officially thanking you? Can I thumbs-up or otherwise mark my thanks?
 

Taz Mangus

macrumors 604
Mar 10, 2011
7,815
3,504
OK, sixth account in, so that's the lot. And smart mailboxes work!

The pessimist in me is saying well, yes, they worked for a while the first time and then stopped, so try it for a bit and see how it goes. (So you may hear from me again.) But the optimist in me, usually the louder of the two, is cheering, and saying thanks so much for your patience and your clear advice, Taz.

Haven't posted for some time here, so what's the etiquette for officially thanking you? Can I thumbs-up or otherwise mark my thanks?

A thumbs up works if you wish. Just glad I was able to help.
 
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