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Software Update's badge won't disappear after the update to Catalina 10.15.4
- Thread starter akkra_tuns
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Thank you!
At first it didn't work, but then I realized I had deleted the wrong file. I deleted Library/Preferences/com.apple.SoftwareUpdate.plist which I found in the Library folder under my main hard drive, but I needed to delete the Library/Preferences/com.apple.preferences. softwareupdate.plist from the finder Go Menu. A little confusing to me.
Anyway, it worked!
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I don’t know if this will help, but it helped me when avoiding the installation of Catalina while on Mojave. Open Terminal and enter these following commands:
1) sudo softwareupdate --ignore "macOS Catalina"
2) defaults write com.apple.systempreferences AttentionPrefBundleIDs 0
3) killall Dock
1) sudo softwareupdate --ignore "macOS Catalina"
2) defaults write com.apple.systempreferences AttentionPrefBundleIDs 0
3) killall Dock
Possible solution for systems upgraded from Mojave https://forums.macrumors.com/thread...gh-there-are-no-updates.2228242/post-28319231
Yup, same problem here. 2019 27" iMac upgraded last week from Mojave to Catalina 10.15.4
Also: i cannot restart or shut down my mac. The icons of the desktop disappear, but the dock remains visible and when i click cmd+option+esc to open the force quit menu, nothing is there to force quit.
@DinkThifferent & @akkra_tuns Have you tried the solution posted in the other thread?https://forums.macrumors.com/thread...gh-there-are-no-updates.2228242/post-28319231
Thank you @bogdanw so much for leading me to this thread. I have the same problem, but I can't seem to find Library/Preferences/com.apple.preferences. softwareupdate.plist as you all suggested here. There are also no 061-90745 or 061-61260 folders in my /Library/Updates/. How did you @jazzer15 find Library/Preferences/com.apple.preferences. softwareupdate.plist with the finder Go menu?
To clarify, the file com.apple.preferences.softwareupdate.plist from your folder /Library/Preferences, that is /Users/YourUserName/Library/Preferences
It's easier to delete from Terminal with
Code:
rm ~/Library/Preferences/com.apple.preferences.softwareupdate.plist
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I have checked it and there is nothing in that folder, except for two documents called 'PPDVersions.plist' and 'ProductMetaData.plist'
I'm more worried that i can't shut down/restart my mac than about that settings icon. How am i supposed to install an OS update if i can't restart my mac?
It's not you, it's
Can you shut down/restart your iMac? I can't...
really weird bug@akkra_tuns , Bogdanw explained where it is located, but if that still is a little unclear to you, you can find it by opening the Finder, going to the "Go" menu and then you have to hit the option key when in the menu for "Library" to show up. Once in library you can navigate to the preferences folder and you will find the .plist file mentioned. (Sorry if I'm stating something obvious to you).
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I'm having the same problem as @akkra_tuns.
There is no such file
When I try to run
I don't have a folder at
There is no such file
~/Library/Preferences/com.apple.preferences.softwareupdate.plist on my machine.When I try to run
defaults read ~/Library/Preferences/com.apple.preferences.softwareupdate.plist, I get the following response:
Bash:
2020-04-02 09:28:00.466 defaults[1446:28950]
Domain /Users/<username_redacted>/Library/Preferences/com.apple.preferences.softwareupdate.plist does not existI don't have a folder at
~/Library/Updates, though /Library/Updates does exist index.plist and ProductMetadata.plist
If you don't have ~/Library/Preferences/com.apple.preferences.softwareupdate.plist and any folders in /Library/Updates, have you tried running
Code:
defaults delete com.apple.systempreferences AttentionPrefBundleIDs; killall Dock
Thank you @jazzer15 for the step by step instructions. Once I have deleted the .plist file mentioned, then what? The badge is still showing in my dock and system preferences. Thank you in advance for your help!
Booting into Safe Mode appears to have fixed the issue for me.
https://support.apple.com/en-us/HT201262
https://support.apple.com/en-us/HT201262
Have you rebooted your system? If so, and the badge is still there, take a look at bogdanw's post above (#22) and follow his other directions -- specifically, make sure the folders/files he mentions aren't in Library/Updates and delete them if they are. Then run the terminal command he provided. If you aren't familiar with running a terminal command, you open the terminal program which is found in the applications folder under "utilities", copy and paste the comand he provided (i.e., sudo softwareupdate -l ) and hit enter. I believe you will then also be prompted for your login password.
I hope that helps.
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I finally updated from Mojave to Catalina 10.15.4 a couple days ago. I had become accustomed to the persistent badge, and was annoyed to find that the badge persisted after the upgrade.
At first, it indicated that I should install the XCode command-line tools. I'm a developer, so I needed those anyway. (I was mildly annoyed to find that an in-place upgrade from Mojave with those tools installed to Catalina would remove those tools!) Unfortunately, installing them didn't help.
I went through a few of the suggestions in this thread:
This makes the badge go away, but if I go back into System Preferences and check "Automatically keep my Mac up to date", the badge comes back immediately. I do not want that feature disabled.
Next, I tried:
The badge still remained. Then I tried:
I looked up those two keys in /Library/Updates/ProductMetadata.plist:
Interestingly, there seem to be two identical entries, just with different keys, and apparently it wants me to update both. I'm not sure if this is meaningful, as I don't know exactly how this file is used.
Anyway, I checked /Library/Updates:
Nothing to delete there.
I've also rebooted several times. What should I try next?
At first, it indicated that I should install the XCode command-line tools. I'm a developer, so I needed those anyway. (I was mildly annoyed to find that an in-place upgrade from Mojave with those tools installed to Catalina would remove those tools!) Unfortunately, installing them didn't help.
I went through a few of the suggestions in this thread:
Code:
rm ~/Library/Preferences/com.apple.preferences.softwareupdate.plist
defaults delete com.apple.systempreferences AttentionPrefBundleIDs
defaults delete com.apple.systempreferences DidShowPrefBundleIDs
killall DockThis makes the badge go away, but if I go back into System Preferences and check "Automatically keep my Mac up to date", the badge comes back immediately. I do not want that feature disabled.
Next, I tried:
Code:
$ rm ~/Library/Preferences/com.apple.preferences.softwareupdate.plist
$ sudo softwareupdate -l
Password:
Software Update Tool
Finding available software
No new software available.The badge still remained. Then I tried:
Code:
defaults read ~/Library/Preferences/com.apple.preferences.softwareupdate.plist
{
LatestMajorOSSeenByUserBundleIdentifier = "com.apple.InstallAssistant.Catalina";
ProductKeysLastSeenByUser = (
"061-26566",
"061-62528"
);
}I looked up those two keys in /Library/Updates/ProductMetadata.plist:
Code:
...
<dict>
<key>cachedProductKey</key>
<string>061-26566</string>
<key>tags</key>
<array>
<string>DTCommandLineTools</string>
<string>com.apple.dt.commandlinetools.10.15</string>
</array>
</dict>
...
<dict>
<key>cachedProductKey</key>
<string>061-62528</string>
<key>tags</key>
<array>
<string>DTCommandLineTools</string>
<string>com.apple.dt.commandlinetools.10.15</string>
</array>
</dict>
...Interestingly, there seem to be two identical entries, just with different keys, and apparently it wants me to update both. I'm not sure if this is meaningful, as I don't know exactly how this file is used.
Anyway, I checked /Library/Updates:
Code:
$ ll /Library/Updates
total 2248
-rw-r--r--@ 1 root wheel 13K Apr 3 10:41 PPDVersions.plist
-rw-r--r--@ 1 root wheel 1.1M Apr 3 10:41 ProductMetadata.plist
-rw-r--r-- 1 root wheel 222B Apr 3 07:58 index.plistNothing to delete there.
I've also rebooted several times. What should I try next?
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Try
Code:
rm ~/Library/Preferences/com.apple.preferences.softwareupdate.plist
sudo rm -f /Library/Updates/ProductMetadata.plist
sudo softwareupdate -lThanks; no luck. I didn't try a reboot; in the middle of some stuff at the moment. Will reboot later and update again.
i've got the same issue as well. just finished the update a couple minutes ago and this dumb bug alone is making me regret updating. i'm not really up for going to finding and deleting stuff at the moment but i found i'm less bothered by the stupid notification badge by just removing the system preferences icon from my dock. out of sight out of mind. really annoying bug.
