I posted this in another J3i Forum thread, before I saw this one -
I received my Fusion Flex J3i on Tuesday, as well, and installed 2 SSD drives, and one HDD, with one of the SSDs connected to that internal USB port.
The problem is that the drive that's connected to the USB port randomly gets connected a couple of times a day, and I don't why it's doing that. I keep getting the "drive was ejected improperly" or something along those lines error message. Obviously, I need something more reliable than that, so I'm hoping it's a bad cable? Maybe the Mac Pro needs a firmware update? Not sure. There was ONE instance of all three drives disconnecting, but that was after waking it from sleep - again - not good. But if it's a matter of just not having it sleep, I can live with that for the time being.
I've had that drive for over two years. I swapped out that SSD for the other one, to test a different SSD connected to that same internal USB port, and the disconnects happened with that SSD, too.
I reset the SMC, but that hasn't helped.
Hi Demitri,
We are so sorry for the inconvenience. You're right it is the cable! We have alerted our Cable Vendor to this problem and we are addressing the issue. If you have recently purchased a Sonnet Fusion Flex J3i and are having problems with your included cable, we would be happy to send you a free replacement!
Just Email
Support@sonnettech.com for your cable replacement.
As always we appreciate your business,
Your Sonnet Team.
[automerge]1594411404[/automerge]
FYI - Just received a response from Sonnet - they are sending me a "known good" replacement cable.
We are so sorry for any inconvenience this may have caused! We are sending you a replacement cable ASAP and we are working hard with our cable vendor on this issue.
As always we appreciate your business,
Your Sonnet Team
[automerge]1594411565[/automerge]
choreo, I bet it is the same thing that happened to me. Replace the adapter and it should go away (Running for days now without any further problems). I also contacted Sonnet, and it is also likely that some SATA cables are defect as well, at least for me my HDDs never gave me this problem.
Hi Frankie,
We are so sorry for any inconvenience. We have had some issues with our cables shipped our with the J3i. We have alerted our Cable Vendor to this problem and we are addressing this issue. If you have recently purchased a Sonnet Fusion Flex J3i and are having problems with your included cable, we would be happy to send you a free replacement!
Just Email
Support@sonnettech.com for your cable replacement.
As always we appreciate your business,
Your Sonnet Team
[automerge]1594411621[/automerge]
I had this happen before the sonnet. I had had this happen with the OWC external enclosures.
Hi,
Thank you for your recent purchase of the Fusion Flex J3i.
We have had some issues with our cables shipped our with the J3i. We have alerted our Cable Vendor to this problem and we are addressing this issue. If you are experiencing any problems with your included cable, we would be happy to send you a free replacement!
Just Email
Support@sonnettech.com for your cable replacement.
As always we appreciate your business,
Your Sonnet Team