You retain the discount if auto paying by debit card.
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T-Mobile Debuts 'Magenta Status' Rewards for Subscribers
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They removed it when using a credit card, and I had had cellphone insurance through my credit card. I could autopay from my bank or debit card, but then I would lose my credit cards free cellphone insurance. Or I could pay $5 more and keep paying by credit card.
It just was one more little thing that annoyed enough to switch to another carrier.
Yes. It’s literally the reason I chose T-Mobile over metro by T-Mobile. For Netflix
Not to be a Debbie Downer, but I regularly rent cars from Dollar as they are significantly cheaper than the main companies, but still located in the airports, however their fleet is on the older side and many of the cars smell so I have to go from car to car to find one that does not smell. The customer service desk is hit or miss and phone support is all but worthless. If pre-paying, which is how you get the ridiculously low rate they offer, be warned that you have to show them the credit card you booked with before you can get the keys. I forgot my card one time and it was over an hour until someone got permission to change the reservation to one of the cards I had with me. Totally my fault but one would think that a substitute card would be trivial to take.
I had another time where my CC was compromised after I had reserved the car, but before I picked it up. That too was nearly impossible to fix since the rental desk cannot take or modify rentals involving a different CC. They really tell you call customer service to fix anything even though you are talking to them in person. They fixed the CC issue by taking another card, but they worked me over by not telling me switching cards removed the pre-pay rate to the pay at pickup rate. No mention of the change and no paperwork emailed. I found out at return when the amount did not match what I pre-paid. Customer service could not do anything so I went to Twitter and it was fixed.
I can take responsibility for the first problem, the second could happen to anyone, but the third is real winner. Pre-paid for the rental like I always do and that there not any cars in the class left. Back to the customer service in the airport because they cannot approve a class change nor can they do it. Waited in line again, and there is always a line because they have inadequate staffing, and the class was changed to one with plenty of cars. Bait and switch again. Got me with the pay at pickup rate at the higher class price. I caught that one at the desk.
Throw in the website is circa 2000 though there have been a few modernizations. I would equate the level of service of most of the employees to be that of the "Pop Copy" employees in the Dave Chappelle skit. Two out of three December rentals were successful the other was fixed before I left the desk. Headed to CA next week and went with Avis as it was less than $50 difference between the one week rentals.
My point is bringing one of their cars back less than full (T-Mobile Benefit) and thinking there will not be hurdles is the definition of insanity. You will be able to get it fixed, but it will not be easy. I will not quit using them because they are always significantly cheaper than every other on airport rental car company. On the upside they generally do not even look at the car for dents and scratches when you return it.
I had another time where my CC was compromised after I had reserved the car, but before I picked it up. That too was nearly impossible to fix since the rental desk cannot take or modify rentals involving a different CC. They really tell you call customer service to fix anything even though you are talking to them in person. They fixed the CC issue by taking another card, but they worked me over by not telling me switching cards removed the pre-pay rate to the pay at pickup rate. No mention of the change and no paperwork emailed. I found out at return when the amount did not match what I pre-paid. Customer service could not do anything so I went to Twitter and it was fixed.
I can take responsibility for the first problem, the second could happen to anyone, but the third is real winner. Pre-paid for the rental like I always do and that there not any cars in the class left. Back to the customer service in the airport because they cannot approve a class change nor can they do it. Waited in line again, and there is always a line because they have inadequate staffing, and the class was changed to one with plenty of cars. Bait and switch again. Got me with the pay at pickup rate at the higher class price. I caught that one at the desk.
Throw in the website is circa 2000 though there have been a few modernizations. I would equate the level of service of most of the employees to be that of the "Pop Copy" employees in the Dave Chappelle skit. Two out of three December rentals were successful the other was fixed before I left the desk. Headed to CA next week and went with Avis as it was less than $50 difference between the one week rentals.
My point is bringing one of their cars back less than full (T-Mobile Benefit) and thinking there will not be hurdles is the definition of insanity. You will be able to get it fixed, but it will not be easy. I will not quit using them because they are always significantly cheaper than every other on airport rental car company. On the upside they generally do not even look at the car for dents and scratches when you return it.
Legere was a bad ass outlier of a CEO. He was like a knife in the other carriers as T-Mobile quality and coverage improved. I'm on a legacy AT&T plan that is good, but might try T-Mobile again with an old iPhone to see if their coverage in my area has improved.
To be fair, I have been on T-Mobile for well over ten years and they haven't raised my price once. The newer plans, however, don't offer much more in terms of phone service, but cost significantly more so they have to justify those costs somehow.
Legere was the Steve Jobs of carriers, and it certainly has been a disappointment since he left. For instance, it used to have good trade in deals for legacy plans as well as the newer ones. Not any more. The price of the legacy plans, however, keeps me on board as well.
Ah, yes, the "watch any team but the local one you actually care about" benefit.
Unless, in addition, you're also paying for a cable TV subscription that includes the extra regional sports network channel holding the rights to your local MLB team.
lol - yes I found out afterwards.
still my bill is so much less for much the same service.
You could still get the autopay discount and use a credit card. You just have to pay manually every month, but as long as the bank account is added you'll get the autopay discount.
They acquired a bulk reseller of their own network. Hardly “competition”. It’s just that now they can claim the subscribers as their own.
Whatever. Give us Netflix with no ads back. There should be a choice. Netflix and Hulu with ads. Or just one of them with no ads. We get Hulu (NO ADS) with the Disney Bundle, so "Hulu WITH ADS on us" is useless to us.
My family's cell phone provider is now up for review. Right now, leaning towards going back to Verizon. Change my mind, T-Mobile.
All these half-a**ed, crippled, "perks" offered by cell phone companies are largely useless duplicates of what many of us either already have, or have a better versions of. Give us higher level services or just lower our bills!
My family's cell phone provider is now up for review. Right now, leaning towards going back to Verizon. Change my mind, T-Mobile.
All these half-a**ed, crippled, "perks" offered by cell phone companies are largely useless duplicates of what many of us either already have, or have a better versions of. Give us higher level services or just lower our bills!
Meanwhile, Verizon Wireless is offering $25 of Kohl's cash that can be used on the 30th and 31st of February every year, only in stores that are in their 5Guw footprint.
Not the one on the VZW web site that is a blatant lie, but where it actually works. And I'm a long time VZW customer, but sometimes man, I think about jumping ship but they got me on the hook with Fios home internet for $25/mo with my bundle.
Not the one on the VZW web site that is a blatant lie, but where it actually works. And I'm a long time VZW customer, but sometimes man, I think about jumping ship but they got me on the hook with Fios home internet for $25/mo with my bundle.
Yes - thanks. I knew that was a possibility, but it adds a minor piece of complexity to my life that I could do without. I travel for work and play, and remembering to have to pay one more bill manually is something that I could easily miss and then there's late fees and all that. Yuck - no thanks.
The change was hostile to the consumer - especially the long-term loyal consumer. Any time I see a pattern like that I take my business elsewhere if there's a choice, and will cellphone providers there's lots of choice and incentives to move.
For the record, I have tested Mint Mobile and US Mobile (both use T-Mo towers, but are deprioritized). Both of them are far cheaper for a single line than anything T-Mo offers. There are a couple of little service caveats, but for the MUCH lower price I can live with them. Like I said in an earlier post, I work from home mostly and am mostly on Wifi, so the most important thing for me is voice coverage in my home location, which all the other carriers offer. Even then I mostly use WIFI calling!
TMO Tuesdays used to have some pretty good deals when it first started. Last year or two the deals have pretty much dried up. A lot of the advertised deals you can get on other deals sites. Only deal that is ok is the weekly Little Caesars deal and I don't even like Little Caesars.
I agree with you completely. if not the the good plan I currently have I wouldn't be with them. 3 lines all unlimited for $99 is pretty nice. but I only give it a few years until they find some way to remove it. After that ill probably consider some off brand 'Mint mobile' or something..
How is trying to find new or different ways to entice new customers or enhance the experience of existing customers reeking of desperation? That's what businesses should do.
Whatever they are doing seems to be working as T-Mobile is seeing very good subscriber growth and profitability.
T‑Mobile Delivers Industry-Leading Growth in Customers, Service Revenues, Profitability and Cash Flow in 2023, Setting Up Strong 2024 Outlook - T‑Mobile Newsroom
Growth Investments in Q4 Resulted in Industry-Leading Customer Growth Across the Board in the Quarter and Set the Company Up for Continued Profitable Growth in 2024 and Beyond
T-Mobile was good for me. It was fast, reliable where I needed and a decent Veteran discount. Life was good. And then it was not. When the last Carly Foulkes ad campaign ended it was clear that T-Mobile had lost their way.
Good to know! Do they require your checking account or debit card for the auto pay discount? Because that was my final straw with them. My plan with US Mobile was $250 for the year on their Unlimited Starter plan (with hotspot) vs $75/mo * 12 mo = $900 on TMO. Woof.
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