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Terrible company
- Thread starter AppleVictim2
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So although this post seems to have proven unpopular on this forum, I thought I’d just like to add my experience.
iTunes did in fact wipe my library too, when I first trialled Apple music years ago. I think it happened when they asked if I wanted to turn cloud sync on, but whatever the reason, it replaced my entire library of my own music with only the approx 15 songs I had bought directly from iTunes, (the rest, it goes without saying, I had not).
I can’t say for sure but I think it also did the same on my phone. Perhaps it didn’t but whatever, and so started my subscription to Spotify and I mourned the loss of my music library which I had accumulated since my first iPod (2nd gen mini). The fact of the matter is that this should just never have happened.
iTunes did in fact wipe my library too, when I first trialled Apple music years ago. I think it happened when they asked if I wanted to turn cloud sync on, but whatever the reason, it replaced my entire library of my own music with only the approx 15 songs I had bought directly from iTunes, (the rest, it goes without saying, I had not).
I can’t say for sure but I think it also did the same on my phone. Perhaps it didn’t but whatever, and so started my subscription to Spotify and I mourned the loss of my music library which I had accumulated since my first iPod (2nd gen mini). The fact of the matter is that this should just never have happened.
This is why we have backups.
Everyone always complains about loosing stuff but software is never perfect. Issues can always happen.
So yeah - backups.
This feels like one of those times where it's fine to say "Ok, Boomer".
Remotely wiped a Toshiba laptop. 🤦♂️
Remotely wiped a Toshiba laptop. 🤦♂️
Is this a competition to see who can take the most obtuse position? Everything he’s said so far has been entirely plausible, and there’s a good bit of truth in the DRM issue he’s paraphrasing. iTunes has been fairly notorious for automatically wiping peoples music libraries, on and off for over the last twenty years. This isn’t unheard of at all. And it wasn't uncommon that people didn't have backups of their media drives because they were big, drivespace was expensive, and time machine would only back up your primary local drive. All of this is what icloud was supposed to solve, but of course if you were into independent/diy/local/historic/out of print bands or traveled the world and had recordings not in major recording companies catalogs (& thus Apples store), you could very easily lose all of it when one of these finicky itunes updates would sync your library and remove unrecognized titles and files. The issues are straightforward enough that if an apple tech helped OP looks for his music and it’s not there, and it wasnt an icloud purchase, and he has no backup, years of titling and artwork building an irreplaceable library are gone and not coming back. Of course he’s upset, everyone that ends up in these circumstances always is. But all the drama and tribalistic defensiveness in these comments don‘t solve anything either.
I read this in Sheldon Cooper's voice.
Considering it happened over 5 years ago I can’t definitively say for sure but I used Time Machine since before this issue and I can’t say it helped. Perhaps I turned off it backing up my music library portion to save space or something… if I was to ever wipe my laptop of music then I would have the music on my phone as a “backup” anyway right?
Yeah everyone says just use backups but for example my sister’s iPhone iTunes backup AND iCloud backup did not work recently when she got a new iPhone and she was freaking out. She luckily had a somewhat recent, separate backup but is it really realistic to expect people to backup on iTunes, iCloud, and have additional backups saved elsewhere too for example when they change their phone? Should this even be necessary if you’ve saved a version on iCloud? “It just works” except when it doesn’t.
I literally have no idea what you’re talking about. Why didn’t you have a back up? If Apple works on your Mac, you can lose all your data. They aren’t responsible for you not backing up your stuff.
Yes, it should be necessary. Always have multiple back ups.
I use the CSV file format since most phone apps can export/import to that format. I can transfer save it as a file on a USB stick, an email attachment, whatever.
This was totally post was totally unnessary. If you despise Apple this much, move to Android. Problem solved.
No. Look what else he said: "they looted/stripped/stole/removed all of my personal and business contract information dating back more than two decades"
You think iTunes (specifically) or Apple (generally) somehow "looted" his "business contract information"? Get serious.
You back up your contracts via the Contracts app, a top-secret app that's so secret that The iPhone Wiki doesn't even have anything to say about it. If the legal process is too confusing, contract your lawyer to how to sue a certain oligopoly, or just search it up using the service of a monopoly.
Actually, just kidding, this post is irrelevant now that Apple walked the plank - that explains why iOS 15.0.1 isn't out!
Yep. This happened to me as well back when it was new. I had cancelled the service and once I did I lost access to my entire music library. After days of trouble shooting with a specialist we figured out that 1. Apple Music had replaced most of my personal music files with its own DRM files and 2. Once I no longer subscribed to the service it disabled my access to all of my music files regardless of how I acquired them. I had to restart the service to regain access and I only regained ownership of music that was not available in Apple Music. I work for a record label. It was problematic to say the least.
I think it's better if you describe and elaborate your problems with more details. Reading this, I have no clue what's going on.
What did yo mean by Apple removing all your music from your Toshiba laptop? What did you do? By default, iTunes is just a jukebox software. See if your music files are still in the folders.
The nag about buying more cloud storage means you're probably running out of it. If you ran out of storage, you may not be able to receive emails nor backup your photo/phone (if you have an iPhone). Any email provider would do the same thing. The question is, what's taking up space on your iCloud? Looking at that might net you better solutions rather than just complaining about the issue.
How would Apple remove all your contacts? This doesn't make sense. In iCloud? Or on your phone?
I believe many people in this forum can be helpful if you have an actual problem and are willing to give better explanations/descriptions.
In the early days of Apple Music he would have been able to see his files (after some tweaking to see hidden files) but not access them (upon canceling the subscription).
Sorry if I missed it, but I didn't see the OP indicated that he used Apple Music. That's why I was confused.
Hi,
All major companies follow the same trend, no exceptions. If you want full control on your data, you will need to by a NAS (Synology/Qnap/Ect.), Then you will regain full control (Emails/Contacts/Photos/Music).
In long run, you will have full control of your data, and a less expensive way to maintain your data.
Just to be on the safe side, you will need 2 NAS (One will backup the other, in another location)
You could backup your contacts to your Google Mail account and not use iCloud.
While you cannot convince me that Apple has any interest in stealing and owning any random individual's personal music/audio library, business contacts, documents, etc., it is, however, a fact that many of Apple's iCloud-based services will delete your files in some circumstance if you cancel.
The most infamous of these would be Apple Music and iTunes Match: If you sign up to either and opt into the "Sync Library" feature, Apple will put a copy of every single audio file stored locally on your Mac in the cloud and let you stream it all via Apple Music(and many other Apple services/apps) on any of your Apple devices or computers, as long as they use your Apple ID.
Doesn't matter if it's a collection of music CDs that you "ripped" from all the thousands of physical media you bought, audio clips of your daughter screaming, an recording of some terrible live-concert you once went to. Everything gets stored as long as it's audio.
Sync Library works very well and also has the benefit of potentially freeing up many gigabytes of storage from your local drives as the Sync Library moves it all(!) to the cloud.
So what's the catch? Well, there isn't really any catch pertaining to Sync Library.
Well, except that if you plan to cancel your Apple Music or iTunes Match subscription you should not go through with the cancellation before you have downloaded your entire library to your local drive again.
The mistake that many make here, and where I think Apple doesn't provide an adequate explanation or prompt, is that if you do go through with the cancellation of Apple Music or iTunes Match and your subscription period ends, the Sync Library feature gets turned off immediately and all(!) of the files that Apple copied to iCloud get deleted.
And no, Sync Library will not differentiate between any type of file or naming format or anything. Just as Apple let you upload all audio no questions, it also all gets deleted and Apple cannot restore it in most cases.
And I want to stress deleted because, obviously, Apple has no interest or use for your personal music/audio collection. Nothing is kept or used, or kept as a hostage until you sign up for Apple Music or iTunes Match again.
It's simply a matter of you not paying for the (iCloud based) service anymore and Apple freeing up the space on its servers.
The average user assumes that Apple automatically downloads the iCloud-only content onto their local drives again. But it does not, you have to download it manually before cancellation.
That's really all it is.
*Personally, I think Apple ought to provide a small grace-period of a couple of days or a month maybe where you can retrieve your old library, and then also having them remind you via email and push to download before time is up. But everything I just explained here is in fact written in the TOA when you sign up.
Apple is not stealing personal files from its users. It just doesn't want you to take up space on iCloud when you're not paying for it.
The most infamous of these would be Apple Music and iTunes Match: If you sign up to either and opt into the "Sync Library" feature, Apple will put a copy of every single audio file stored locally on your Mac in the cloud and let you stream it all via Apple Music(and many other Apple services/apps) on any of your Apple devices or computers, as long as they use your Apple ID.
Doesn't matter if it's a collection of music CDs that you "ripped" from all the thousands of physical media you bought, audio clips of your daughter screaming, an recording of some terrible live-concert you once went to. Everything gets stored as long as it's audio.
Sync Library works very well and also has the benefit of potentially freeing up many gigabytes of storage from your local drives as the Sync Library moves it all(!) to the cloud.
So what's the catch? Well, there isn't really any catch pertaining to Sync Library.
Well, except that if you plan to cancel your Apple Music or iTunes Match subscription you should not go through with the cancellation before you have downloaded your entire library to your local drive again.
The mistake that many make here, and where I think Apple doesn't provide an adequate explanation or prompt, is that if you do go through with the cancellation of Apple Music or iTunes Match and your subscription period ends, the Sync Library feature gets turned off immediately and all(!) of the files that Apple copied to iCloud get deleted.
And no, Sync Library will not differentiate between any type of file or naming format or anything. Just as Apple let you upload all audio no questions, it also all gets deleted and Apple cannot restore it in most cases.
And I want to stress deleted because, obviously, Apple has no interest or use for your personal music/audio collection. Nothing is kept or used, or kept as a hostage until you sign up for Apple Music or iTunes Match again.
It's simply a matter of you not paying for the (iCloud based) service anymore and Apple freeing up the space on its servers.
The average user assumes that Apple automatically downloads the iCloud-only content onto their local drives again. But it does not, you have to download it manually before cancellation.
That's really all it is.
*Personally, I think Apple ought to provide a small grace-period of a couple of days or a month maybe where you can retrieve your old library, and then also having them remind you via email and push to download before time is up. But everything I just explained here is in fact written in the TOA when you sign up.
Apple is not stealing personal files from its users. It just doesn't want you to take up space on iCloud when you're not paying for it.
