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nothing came up on my mac
after resetting warnings, unplug, reconnecting and pressing sync, it just syncs away
but now backups take hours, rather than the 2-3 minutes they did before :mad:
 
Question...

I have done every step and also cleared away the folder showing the crash reports....when backing up first time after following the steps of course I knew it was going to take a while(since I had just reinstalled the apps therefore causing a long initial backup) during the whole backup maybe after it was almost done a pop up came up saying something along the lines of "was not able to sync proper disc cannot be found." Is there a reason for it? I unplugged my phone and restarted the whole initial backup process which it is still doing...I'm hoping it won't give me that message again but just wanted to see if you had an answer to that pop up.
 
I'm afraid that this did nothing whatsoever for me...if anything, its made backups take longer! Currently 1 hour 34 mins into the backup and its only 3/4 of the way through.

One it finally backs up, i'll attempt a reboot of my iphone and try again.
 
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this is bonkers!!!!!!
Why can't we just sync our phones like we did before 2.0?????
Apple what is going on. I'm scared to connect my phone to iTunes incase I have to leave the house the same day.
Crazy!!!!!!!!!!!!
 
Doesn't work for me.

I did not "fly right by" the prompt to send Apple the report. I knew what I was agreeing to and did so intentionally.

Your solution does not work for me.
 
Temporary fix

During the back up phase, just click the 'x' to the right of the text "Backing up iPhone" and it will stop the back up and will continue to sync the iphone. Of course, you're not backing up your phone, but at least you'll have some control.
 
This method isn't working for me. When I click "Reset Warnings," and then attempt to sync, I never get an option to see anything related to Crash Reports. Can someone tell me which folder on the hard drive (Mac, please) holds these files?
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_0 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5A347 Safari/525.20)

this is bonkers!!!!!!
Why can't we just sync our phones like we did before 2.0?????
Apple what is going on. I'm scared to connect my phone to iTunes incase I have to leave the house the same day.
Crazy!!!!!!!!!!!!
Have you made sure all your installed app's are also listed under the applications tab in iTunes? If not download any that are missing. Also you could try deleting all the 3rd party app's on the phone by holding down on the icon till the wiggle comes, hit x to delete and then let itunes install the app's. For some reason when I downloaded and installed a bunch of app's via wifi on my phone itself iTunes was not showing them in the app's tab. After going tobthe app store via iTunes and downloading them I am backing up and syncing 24 app's in two min. or so compared to the 25 min. it was taking.
 
I tried this method, not sure if it's helping or not, but in regards to the slow backup speed, I found the folder where the backups are stored (C:\Users\USERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup on Windows Vista), and checked the time of the files. I discovered that no matter how big or small the files were (I had files ranging in size from 1kb to 500kb), most of the time, the backup process was writing only 16-18 files a minute. And there are 3,000+ files in my backup directory! (I'm sure this varies depending on the number and types of apps you have.) No wonder a complete backup takes so long! I really hope Apple fixes this soon.

In the meanwhile, I'm sticking to this method on the chance that the OP is right and it does prevent the phone/touch from doing complete backups.
 
This method isn't working for me. When I click "Reset Warnings," and then attempt to sync, I never get an option to see anything related to Crash Reports. Can someone tell me which folder on the hard drive (Mac, please) holds these files?

Aloha forceusr,

Take a look at the attached - that's where the files were found on my system, although the "solution" still does not work for me. I do a full backup once I return home from work, although last night's backup took just about 3 hours :eek:

HawaiiMacAddict
 

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Aloha forceusr,

Take a look at the attached - that's where the files were found on my system, although the "solution" still does not work for me. I do a full backup once I return home from work, although last night's backup took just about 3 hours :eek:

HawaiiMacAddict

Aloha! Thanks for the help. Oddly, when I got home from work last night and hooked up my phone to the computer, I got the window talking about "sending information to Apple." I deleted the crash report folder, and still had my backup take more than an hour.

:::sigh:::

I'm hoping for 2.0.1 or 2.1 to come sooner, rather than later. ;)
 
Cheers OP!
Can I suggest changing the thread title to emphasise the >30minute to <3 minute nature of this fix?

I had the problem of not seeing the pop up asking me if I wanted to give Apple the crash reports. My fix was to press buttons:

On the summary tab for the iphone when connected (skip the sync) untick automatically sync. Then click apply. right clicked on iPhone on the left hand side and reset warnings
I then disconnected, reconnected, Ctrl , to get into the preferences, then ticked disable auto sync. right clicked on iPhone on the left hand side and reset warnings, then unconnected iPhone.
then connected, undisabled auto sync, clicked on apply. right clicked on iPhone on the left hand side and reset warnings. ticked automatically sync when iphone connected, apply. right clicked on iPhone on the left hand side and reset warnings. unconnected, reconnected. let it sync. The crash warning came up, went to the folder, deleted the crash reports, unticked the box, and said no.

I'd imagine there's a quicker way, but 5 minutes of fiddling has cut down the syncs massively.
 
Here is what did it for me: (on OS X)

-Found the file:
/Users/<username>/Library/Preferences/com.apple.MobileDeviceCrashCopy.plist

-Double Clicked on it to open it in Property List Editor

You Should have 'Should Prompt' and 'Should Submit' options listed under here for each mobile device you have (I had two listed).

-I unchecked all 'Should Submit' options and checked all 'Should Prompt' options.

-Save the file

-Hit 'Sync' in iTunes... and enjoy! My devices synced without the Crash data being sent. All is well.
 
Here is what did it for me: (on OS X)

-Found the file:
/Users/<username>/Library/Preferences/com.apple.MobileDeviceCrashCopy.plist

-Double Clicked on it to open it in Property List Editor

You Should have 'Should Prompt' and 'Should Submit' options listed under here for each mobile device you have (I had two listed).

-I unchecked all 'Should Submit' options and checked all 'Should Prompt' options.

-Save the file

-Hit 'Sync' in iTunes... and enjoy! My devices synced without the Crash data being sent. All is well.

Where is Property List Editor? Can't seem to find it. :(
 
Worked like a charm...THANK YOU OP!!!

I will view the log each sync it pops and if there is 3 or less reports, I will let it send...if there are more then that i will delete them, this way APPLE CAN FOCUS AND FIX this backup bug before I overwhelm them with more reports that they can't seem to handle anyway.

Great instructions and it works on my original iPhone as you explained it!

Some of you are still going to have a long backup because you have been stopping it before it completes. Like the OP also stated, if you added new Apps recently then it has to back up those as well. Mine took less then two minutes because I did add two Apps today that had not backed up yet.

Thanks Again!
 
Glad this helped out a bunch of you. To those still experiencing long backups you may have a flaw from the get go (ie OS 2.0) that is propagating forward each time you sync and/or restore. I only say this because I've had to restore my phone several times (I kept getting the black screen of death, apple logo with no boot), eventually I needed to find faster ways to backup my phone which is why I discovered the original method I posted. But recently I got sick of it bricking so I did a total restore and then told it not to use the backup image, I just told it to set it up as a new phone then I did a sync to reinstall all apps fresh. Then after it did I set them all up again and did a backup. To my surprise this fresh backup with 70 new apps took under 6 minutes. Clearly there was a bug in os 2.0 that propagated forward. If you have nothing of super duper importance aside from a few app preferences I'd recommend a fresh start, it's been working great since I did that.
 
Here is what did it for me: (on OS X)

-Found the file:
/Users/<username>/Library/Preferences/com.apple.MobileDeviceCrashCopy.plist

-Double Clicked on it to open it in Property List Editor

You Should have 'Should Prompt' and 'Should Submit' options listed under here for each mobile device you have (I had two listed).

-I unchecked all 'Should Submit' options and checked all 'Should Prompt' options.

-Save the file

-Hit 'Sync' in iTunes... and enjoy! My devices synced without the Crash data being sent. All is well.

Do you have to wait until the iPod/iPhone is connected to find this file? I can't find it now and my iPod Touch is currently taking a long time to backup.
 
Amazing.

Many thanks, backups fly by now rather than being +1 hour before I applied this fix.
 
The trick for me was to follow the tips from the Original Poster, AND ALSO verify that all Applications in iTunes corresponds 1:1 with the apps on the iPhone. There were some apps in iTunes that I had deleted on my phone. Once I cleared them out of iTunes, my syncs went from 80 minutes to about 3 minutes.

Just to be clear, I clicked on "Applications" in iTunes, and went through them one-by-one to see if the same app was also on my iPhone. If I saw an app that wasn't also on my phone, I right-clicked on the app in iTunes and deleted it.
 
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