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This is RIDICULOUS.
- Thread starter kaiak
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I'm pretty sure you would have been asked if you wanted to transfer your purchases (meaning apps) to iTunes during the backup, and you would have had to click NO for it to not occur.
This isn't really a Mac vs PC issue; you just need to slow down, read about it a little (and read before you click), and also trust that Apple customer support is generally better than anything you will get in the PC world.
This isn't really a Mac vs PC issue; you just need to slow down, read about it a little (and read before you click), and also trust that Apple customer support is generally better than anything you will get in the PC world.
"Backing up" only backs up app data and iPad system settings, when it is copying purchased stuff, it says something like "transferring purchases."
And you're right Apple stuff takes some getting used to -- a lot of things just aren't intuitive at all. Are you sure your purchases were never backed up to your computer? If you never changed any iTunes settings, look for your iTunes folder, which I believe should be in your My Music folder. Then look through all the subdirectories in the iTunes folder, and see if you can find any files that look like they could be the stuff you purchased.
I've re-entered everything: phone number, name, credit card type and number... everything. I suppose I'll try again tomorrow.
Yes, I back up my Windows files; what would make you think I didn't? I backed up my stuff on my iPad, just apparently not the things I thought I did. But yes, I have two to three copies of everything from my PC on an external hard drive and various thumb drives.
I was NEVER asked if I wanted to transfer my purchases during the backup. Everytime I did sync my iPad (at least once a day) it would just pop up saying "Backing up Kaila's iPad." I also never said that it was a Mac vs. PC issue, and yes, I do read every pop up before I click okay. I'm also fully aware that Apple customer service is good, however, I've had to call a few times for both HP and Toshiba computers, and their customer service is good, too.
I'm pretty sure I've never seen anything that came up saying "transferring purchases" before. I've also looked everywhere in both iTunes and my computer's folders, but there isn't anything there.
I suppose I'll take Apple again tomorrow and see what else they can offer me.
Ok, so this isn't even a restore issue. I've never had to verify credit information when re-syncing with a new device.
you can set up your account to download updates without a credit card, on your device when you are prompted to put in your credit card you can select none, obviously it doesn't fix the issue of not being able to buy with your credit card, but it will let you update your purchased apps and download free apps. My iphone stopped accepting my credit card too, the wrong security code thing. I'm using itunes gift cards for the moment until I get this visa thing sorted out.
Okay, good luck with straightening things with Apple. Once you (hopefully) get your purchased stuff back and loaded into your iPad, to safeguard future purchases:
Connect iPad to computer, start iTunes.
Right click on the iPad icon in the left hand column.
In the popup menu, select "reset warnings."
Next time you sync your iPad after making a purchase, you should see a dialogue box asking if you want to transfer your purchases. Make sure to answer "yes."
If you do not see this dialogue box, right click on iPad icon and select "transfer purchases."
Oh, and before you do any of the above, make sure you've authorized your computer with your itunes account (iTunes menu > store > authorize computer).
Hahaha. You and me both. I will never, EVER, buy another HP product for as long as I live. I refuse to touch one, too. I hate them so much. So very, very much.
That's the solution I was kind of hoping for whenever I realized I could take the credit card off the account. My sister uses this account, too, and will have to figure out another solution, but this is good for now. I'll be getting a debit card this weekend before I move out to go to college... does iTunes accept debit cards, too?
I just now syncing my iPad again to put some apps on that I just redownloaded, and it came up that said transferring purchases. Honestly, I have NEVER seen that warning put up on my old iPad. I did reset the warnings, however.
I never said that I was expecting a brand spanking new iPad. I already have a refurb for it... And in iTunes, I named it Furb. I never expected Apple to just hand out random new iPads for a few dead pixels.
Funny you should say that, but my car is broken down. However, you don't need to backup a car to get it fixed.
If I could plug my car into my computer's USB port and have it fixed in a few minutes, I'd be thrilled. But you're right - backing up can't fix a car as easily as it can fix an iPad. You have to take the car to a dealership or service garage and have someone else fix it.
EDIT -
I've never dealt with HP or Toshiba customer support, but the few times I've been brave enough to deal with Dell (I'm the only Mac fanatic in my house), I had to brush up on my skills in understanding accents. If I didn't work in Wisconsin Dells with a bunch of foreigners and wasn't exposed to their accents every day the entire endeavour would have failed catastrophically. When I've called an Apple Store (I've never had to call support, their products just work or I visit a Genius Bar) I've spoken with someone skilled in the English language.
I will admit that when I once called Toshiba to solve an issue on my brother's computer, it was a little difficult in understanding what they were saying, but I was off the phone with them in less than 30 minutes and they had the return box shipped to my house within 2 days. However, both times I've called HP to get replacement parts for both mine and my sister's computers, I've spoken to someone who spoke completely in English without an accent.
"Backing up" your iPad does NOT transfer the files from your iPad to your computer. It basically just tells iTunes, if you ever need to restore your iPad, what and where the media was on the iPad so that if you ever needed to restore it it would look for all of the media that should be on your computer and put them exactly where and how they were on your iPad.
Every time me you sync your iPad and it has media that is not on your computer, it transfers the purchases to your computer. So I don't see how all of your media is not already on your computer.
Did you try going into the iTunes store on your computer and looking at your account to try and glean what credit card info you have?
Well if she sync's to the same computer, that could probably be why you didn't see the warnings.
My daughter did this "ONCE" with her iphone. She now makes sure to connect to her computer at least weekly to backup all the little apps and music she buys directly on the phone.
Until she lost all that stuff she never realised it needed to be backed up.
Cheers,
The dead pixel I had on my first iPad was in the very top corner... Hardly, noticeable to me. Yes, i noticed it, but not every time I turned my iPad on, like I had with the other 5.
Anyway, as it turns out, the bank closed down my dad's credit card last night due to suspicious activity (we were buying furniture and things for college at stores we don't normally shop at), so that was why iTunes wasn't accepting the security code. Everything is sorted out now and I have redownloaded eveything I had before.
Anyway, as it turns out, the bank closed down my dad's credit card last night due to suspicious activity (we were buying furniture and things for college at stores we don't normally shop at), so that was why iTunes wasn't accepting the security code. Everything is sorted out now and I have redownloaded eveything I had before.
Kalak: My apologies as a long-time apple user
Frankly, despite the discovery of your father's cc being the issue, one look at the wide range of possible solutions at offer in this thread illustrates how far Apple seems to have lost sight of 1/2 of its heritage of excellence, that being a simple, logical and self-evident user interface. Itunes is a mess; a confusing, opaque, stubborn overlord. Setting up a wireless network with airport, when anything goes awry with the hardware (which happens somewhat infrequently) or when the network drops one or more extenders (i.e. airport express units, which happens constantly) requiring the user to delve into the bowels of airport utility, is sheer, head-in-bag jargonville (WDS? WPA? WEP? Relay? Remote? Exend? Join? Ai:rpr:ti:d#? Jesus...) OSX is still the best, without question, but just being better than the other folks didn't used to be enough. At any rate, I sympathize.
Frankly, despite the discovery of your father's cc being the issue, one look at the wide range of possible solutions at offer in this thread illustrates how far Apple seems to have lost sight of 1/2 of its heritage of excellence, that being a simple, logical and self-evident user interface. Itunes is a mess; a confusing, opaque, stubborn overlord. Setting up a wireless network with airport, when anything goes awry with the hardware (which happens somewhat infrequently) or when the network drops one or more extenders (i.e. airport express units, which happens constantly) requiring the user to delve into the bowels of airport utility, is sheer, head-in-bag jargonville (WDS? WPA? WEP? Relay? Remote? Exend? Join? Ai:rp
r:ti:d#? Jesus...) OSX is still the best, without question, but just being better than the other folks didn't used to be enough. At any rate, I sympathize.I'm pretty sure I never came out and said "Apple is to blame for all of the problems." I did, however, say that maybe it should come with a physical instruction manual, because when I did try to open the owner's manual in Safari, it took 5 minutes to load part of it and then Safari couldn't load any more, no matter how many times I refreshed. I would really rather not be waiting on a WiFi signal to look at a manual; I would rather have a physical copy of the manual that I can refer back to at any time without an Internet connection.
If you are talking about the iPad user guide, you can get it through iBooks. Download iBooks if you haven't done so already, then search for "iPad" in the iBooks store.