Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Three iPads, All had dead pixels

johndango said:
Yes but you also would've been happy with the one you originally bought, had they not sucked at making it. Thus you reward them buy spending more money? :confused:
Click to expand...

If someone ends up with one that works, why do you care if they are "rewarded" or "punished". Dead pixels are a common problem with all LCD screens. The fact they kept swapping them out says as much about their customer service as it does anything about build quality. A lot of companies would have made you ship it back and wait for a replacement.
 
acron1 said:
32Gb model perfect screen... I must say I must be very lucky, I got 2 MacBooks and a Toshiba this year all with perfect screens... I thought dead pixels is a rarity in this day and age even with lesser products...
Click to expand...

I hadn't had a dead pixel since the original PSP. I was shocked to see one. Let alone three.
 
diabolic said:
If someone ends up with one that works, why do you care if they are "rewarded" or "punished". Dead pixels are a common problem with all LCD screens. The fact they kept swapping them out says as much about their customer service as it does anything about build quality. A lot of companies would have made you ship it back and wait for a replacement.
Click to expand...

Very true. I cannot complain that they didn't do everything that they could to fix my problems.
 
Went though that with my iPhone, finally gave up after 3... Some of the replacements I got were even worse than the original. My 64gb pad has one, but I'm not even going to bother switching it this time.
 
Yep, read up on one of my threads I made. And I went through 3 ipads, all had dead pixels.
 
johndango said:
Did you return it?

After I got my second one, I used it for a couple days before returning it for my 3rd/4th ones.
Click to expand...

I don't plan to. In the upright position, the dead pixel is on the lower left corner. I'm surprised Apple will exchange it with only one dead/bad pixel.
 
My3rd iPad is on it's way since my first 2 have had dead pixels. I got tired of driving to the apple store and wasting gas. Apple has agreed to send me a 3rd and let me keep the 2nd in the meantime.
 
I wonder if this problem will be fixed on the 3g models, or are they going to use the same run of defective screens on those as well.They may have put many together already before they learned of teh problem; buy perhaps they will test them before they go out in a couple of weeks?
 
becket said:
I wonder if this problem will be fixed on the 3g models, or are they going to use the same run of defective screens on those as well.They may have put many together already before they learned of teh problem; buy perhaps they will test them before they go out in a couple of weeks?
Click to expand...

the quality control on these screens is a disgrace.
 
johndango said:
They expect my money; I expect perfection. When they give me a product with a dead pixel, even though it is minor, it is still a defective product.
Click to expand...

Nothing is perfect.

MACARONI AND NOODLE PRODUCTS

*

Insect filth: Average of 225 insect fragments or more per 225 grams in 6 or more subsamples
*

Rodent filth: Average of 4.5 rodent hairs or more per 225 grams in 6 or more subsamples

It's been estimated by an Ohio University fact sheet that we actually eat 1 to 2 pounds of insects each year, unintentionally.

http://springfield.news-leader.com/lifestyle/health/20050215-BraceyourselfTh.html
Enjoy your lunch. :)
 
becket said:
I wonder if this problem will be fixed on the 3g models, or are they going to use the same run of defective screens on those as well.They may have put many together already before they learned of teh problem; buy perhaps they will test them before they go out in a couple of weeks?
Click to expand...

I don't think it's fair to call the screens "defective." I know it's frustrating to get a few dead pixels (trust me, I've gone through more iPhones than I can count), but one or two dead pixels are "expected" in the manufacturing process.

I'm not saying that you shouldn't take it back until you get an acceptable one, but I think such a broad statement is a very inaccurate.

I purchased a Pioneer 141FD plasma TV. Videophiles know that this TV is one of the best TV's ever made (and one of the most expensive). These televisions use only the highest quality, hand-picked materials. And still, there are people who experience dead pixels on these TV's.

You're going to get dead pixels with almost anything. It's par for the course.

Still, I say take it back until your heart's content.
 
Oh please. How do you know?
Bad pixels happen. What is the failure rate? There are, what, 2 pages on this forum so far; and what, 700l units sold so far?
I think dead pixels suck, but it's fair to say that the vast majority of screens if iPads (that is, almost all of them) are fine, and have no dead pixels or other failure.
You are equating a few posts of users here with some systematic problem that just doesn't exist. :eek:

drew0020 said:
the quality control on these screens is a disgrace.
Click to expand...
 
Dead pixels.. I can spot them a mile off. My eyes gravitate towards them.. they cannot be ignored.

I feel people's pain who have them.
 
dosers said:
Oh please. How do you know?
Bad pixels happen. What is the failure rate? There are, what, 2 pages on this forum so far; and what, 700l units sold so far?
I think dead pixels suck, but it's fair to say that the vast majority of screens if iPads (that is, almost all of them) are fine, and have no dead pixels or other failure.
You are equating a few posts of users here with some systematic problem that just doesn't exist. :eek:
Click to expand...

How do you know the opposite? For the price Apple charges I think it's a disgrace. Asus has a no dead pixel guarantee on their cheap netbooks. I've owned 4 with no dead pixels. Yet I've owned iPhones, Macbooks, and ipads and all have had dead pixels. Do you think it's bad apple luck or something else? I think it's cheaper for Apple to skimp on control and just change the units out. Seems that way to me.
 
Drew,
there are a handful of LCD panel manufacturers (usually with good quality control. LG, Samsung, Philips for example) - Apple buys them, and from them, just like Dell and Acer; Acer has just as many dead pixels as Apple, and Dell, and other companies.
How do I 'know'? There hasn't been a recall, you have a handful of users complaining (rightfully so!) about this, while hundreds of thousands of units have been sold without defect.
You have to realize that a forum is never a good measure of things; people that post will do so because they are ecstatic or unhappy about something; while the majority that's fine has no reason to.

To say that Apple's QC is "a disgrace" makes no sense. I DO think it's bad luck, yes - since you asked. I am not disbelieving you at all; I would not be happy with a dead pixel. But I will go out on a limb and say I bought as many or more Apple Products (with screens) as you have - and Dell, Samsung, Sony and other products, and Apple has had the least defects for me by far. Lucky? Maybe. More likely statistically a lot more prevalent.

I do think dead pixels suck - I can see a single one a mile away, hate them, and have returned products for it - absolutely. But there is nothing to indicate there is a 'bad production run' on iPad displays, based of 2 pages of forum posts.

Cheers


drew0020 said:
How do you know the opposite? For the price Apple charges I think it's a disgrace. Asus has a no dead pixel guarantee on their cheap netbooks. I've owned 4 with no dead pixels. Yet I've owned iPhones, Macbooks, and ipads and all have had dead pixels. Do you think it's bad apple luck or something else? I think it's cheaper for Apple to skimp on control and just change the units out. Seems that way to me.
Click to expand...
 
dosers said:
Drew,
there are a handful of LCD panel manufacturers (usually with good quality control. LG, Samsung, Philips for example) - Apple buys them, and from them, just like Dell and Acer; Acer has just as many dead pixels as Apple, and Dell, and other companies.
How do I 'know'? There hasn't been a recall, you have a handful of users complaining (rightfully so!) about this, while hundreds of thousands of units have been sold without defect.
You have to realize that a forum is never a good measure of things; people that post will do so because they are ecstatic or unhappy about something; while the majority that's fine has no reason to.

To say that Apple's QC is "a disgrace" makes no sense. I DO think it's bad luck, yes - since you asked. I am not disbelieving you at all; I would not be happy with a dead pixel. But I will go out on a limb and say I bought as many or more Apple Products (with screens) as you have - and Dell, Samsung, Sony and other products, and Apple has had the least defects for me by far. Lucky? Maybe. More likely statistically a lot more prevalent.

I do think dead pixels suck - I can see a single one a mile away, hate them, and have returned products for it - absolutely. But there is nothing to indicate there is a 'bad production run' on iPad displays, based of 2 pages of forum posts.

Cheers
Click to expand...

You make very good points. My only point is that if anyone turned on the ipad they would immediately see the screen was defective. Now I'm not sure the process, cost, or labor involved but it's pretty easy to identify pixel Issas especially on a device that you use so close to your face.
 
My first ipad had 3 dead pixels very close to each other in the bottom right corner, exchanged it and got a perfect screen the 2nd time.. its a 16GB model.
 
Hey, no disagreement there :)
Again, if I had a dead pixel on my ipad - or anything with a screen - I'd feel the same way as you (and others); and would in fact return it.

I assume the QC on the screens is done at the manufacturer; again, likely Samsung, Philips, LG and 2 or 3 others. I also assume Apple does some QC after the fact - though probably samples rather than 'every one'. Kind of like Mad Cow testing in the US ;)
So, could QC be better on either side? Probably. Would it add enough cost that it would be significant enough? Maybe. I would gladly pay a bit more for a guaranteed, person-checked device, but most people would probably disagree. And, I don't think Apple is any more (or less) concerned about QC than other manufacturers; in the end, they'll all do secondary sample QC; which will catch a bad run or systematic issues, but not occasional (not consistent) issues.....

Best

drew0020 said:
You make very good points. My only point is that if anyone turned on the ipad they would immediately see the screen was defective. Now I'm not sure the process, cost, or labor involved but it's pretty easy to identify pixel Issas especially on a device that you use so close to your face.
Click to expand...
 
My $1200 Nec LCD came with a dead pixel, but it wasn't worth the hassle of trying to return (it would have to go back to NEC) and I have to actively search for it to see it.

I read Display forums and from my observations, LG IPS screens (iPad and my NEC) tend to have more than average dead pixels, but all LCDs can have them.

On something easy to swap, I would, but for the most part it isn't that big a deal.
 
Just exchanged my 32Gb today at the apple store where I got it from. The guy looked at me like I was crazy when I said there was 1 dead pixel. I was like you know when your car gets scratched and you notice and keep noticing it well thats how this pixel is it buggs the hell out of me. So they exchanged it and sent my other one off to research and development. Took my name address and phone number down too and the guy said I would get a call from apple about it. :confused:
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back