It has nothing to do with Apple fandom. Just about every consumer survey of technology companies places Apple at the top of their rankings. This is certainly consistent with my own experience with my Favorite Fruit Company. Apple is about the best that I have seen.
My most recent experience involved an eMac that flummoxed my local authorized service technician. Despite the fact that the computer was out of warranty, Apple replaced my eMac with a brand new Intel-based iMac.
Quite frankly, this Mac owner is highly suspicious of claims of bad technical support/repair experiences with Apple.
yeah Google, Adobe, HTC, etc. employees most likely.