Hi. Just wanted to let you know that I bought an HP Toushsmart with a 500GB Hard Drive, 4GB RAM, NVidia 9600 and a 2.53GHz Intel Core 2 Duo processor and I wish I had just gotten an iMac. The touchscreen is cool for the first month and it is thin and super fast, but then it all just starts to blend into one boring Windows experience. I still get to have fun with my macbook air, but an iMac would have fitted my needs just as well... although this does have the capability of watching TV.
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truly wish i Brought an iMac instead
- Thread starter macnerd123
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Any HP is a bad decision. Hope nothing happens, because they won't fix it!
There is a reason they consistently score low in customer satisfaction. I spent $500 on an AMD Athlon 1.17GHz computer (so this was some time ago) never booted up, never recieved my money back from HP. After getting the attorney general involved, through some random twist, the retail store agreed to give me my money back, which I felt was WRONG, because it was HP's shoddy product and failure to service it that was the problem.
There was a time when they said "okay we'll replace it", so I shipped it back to them, two months later, another PC that couldn't boot. They told me I must not know how to use it. Problem was I expected this, and initialed the bottom of the PC with a sharpie. Thing is, I didn't even need to check the initial (it was there, however), but my hand print was still in the dust on top of the PC, and it was packed exactly as I had packed it. All they did was turn it around and send it back. When the Attorney General got involved, they had no record of me even sending it to them. (Problem was, I DID have record of me sending it to them, in the form of tracking information, woops!)
Long story short, although the store agreed to give me the money back, HP screwed me over. Don't touch their stuff.
I know that doesn't have much to do with an iMac, but still, Apple's support has always been fantastic, so yes, I would see about selling it and buying an iMac
There is a reason they consistently score low in customer satisfaction. I spent $500 on an AMD Athlon 1.17GHz computer (so this was some time ago) never booted up, never recieved my money back from HP. After getting the attorney general involved, through some random twist, the retail store agreed to give me my money back, which I felt was WRONG, because it was HP's shoddy product and failure to service it that was the problem.
There was a time when they said "okay we'll replace it", so I shipped it back to them, two months later, another PC that couldn't boot. They told me I must not know how to use it. Problem was I expected this, and initialed the bottom of the PC with a sharpie. Thing is, I didn't even need to check the initial (it was there, however), but my hand print was still in the dust on top of the PC, and it was packed exactly as I had packed it. All they did was turn it around and send it back. When the Attorney General got involved, they had no record of me even sending it to them. (Problem was, I DID have record of me sending it to them, in the form of tracking information, woops!)
Long story short, although the store agreed to give me the money back, HP screwed me over. Don't touch their stuff.
I know that doesn't have much to do with an iMac, but still, Apple's support has always been fantastic, so yes, I would see about selling it and buying an iMac
Any HP is a bad decision. Hope nothing happens, because they won't fix it!
There is a reason they consistently score low in customer satisfaction. I spent $500 on an AMD Athlon 1.17GHz computer (so this was some time ago) never booted up, never recieved my money back from HP. After getting the attorney general involved, through some random twist, the retail store agreed to give me my money back, which I felt was WRONG, because it was HP's shoddy product and failure to service it that was the problem.
There was a time when they said "okay we'll replace it", so I shipped it back to them, two months later, another PC that couldn't boot. They told me I must not know how to use it. Problem was I expected this, and initialed the bottom of the PC with a sharpie. Thing is, I didn't even need to check the initial (it was there, however), but my hand print was still in the dust on top of the PC, and it was packed exactly as I had packed it. All they did was turn it around and send it back. When the Attorney General got involved, they had no record of me even sending it to them. (Problem was, I DID have record of me sending it to them, in the form of tracking information, woops!)
Long story short, although the store agreed to give me the money back, HP screwed me over. Don't touch their stuff.
I know that doesn't have much to do with an iMac, but still, Apple's support has always been fantastic, so yes, I would see about selling it and buying an iMac
Not so fair to say that they won't fix it, every company will have awful repair stories. Even though I think Apple support is great I recall back in the day sending off a powerbook g4 to get fixed for a clicking hinge, it got sent to a local authorised repair outlet (by apple) and came back with a huge dent in one side and a gap in the casing where it had been dropped. Took my dad about three months to finally get apple to cover the damage, but trust me, they were like any other company would be in that situation. Doesn't mean they're always like that, though.
I've only had two repair experiences, one with Apple and one with Dell, and with Dell they actually screwed up the logic board when they replaced my DVD drive - called them up, explained it to them and they apologised and fixed it (was out of warranty by then) because it was their fault. So really, Dell was actually better in dealing with a **** up in my experience - not that I'll ever buy from them again.
That's a horrible story, but every company will have them.
I know that its possible but apparently the sound card and wifi wont work which would make it even more useless.
get a usb audio stick that is capable with OS X, some 2.0 or 2.1 speakers, and a usb wireless that works with mac or something
problem solved.Until you decide to sell the HP for an iMac or can afford one.
I agree with you to an extent, but they still score very very low on customer satisfaction, any company that is that consistently poor should be viewed with some scrutiny.
Can you please cut & paste this to everyone that posts a thread asking us to justify why they should buy a mac over a pc. It would save everyone heaps of typing & explaining.
Thanks.
What kind of a Macnerd are ya? J/K. It's interesting how the perception is that Macs are expensive. If you compare them to low end PC junk I guess they are, but feature for feature (including the amazing Mac software bundle) Macs are actually well priced.
This is what blows my mind. I get why people buy $300 eMachines and "top end" $600 boxes at costco or best buy, but given the choice between a HP for $1200 and even the bottom level iMac for the same price, how can you even consider the PC?
I've really been surprised at how well those all-in-one pc's have been successfully sold. I mean, the only real price advantage right now is the separate box where you can really get dirt cheap.
It's the gimmick. Apple steers clear away from them, even when the media gets sucked in. That's what keeps their products steadily flawless, even though sometimes we lose features in the process (like Blu Ray). The touch-screen I'm sure is very "neat" to people, and hey, they don't know the novelty will wear off! Additionally, the only store within an hour of my house that has a Mac, is the Apple store at the mall. Best Buy, and certainly Wal Mart et al, don't carry Macs. I know the biggers ones do, but not around here. If you walk in the store with $1,200 for a computer, it's hard to walk out with something they don't stock!
I wish Apple would be more proactive with getting their product into retail locations. I understand they want more/less experts interacting with the consumers, if they sold them at Wal Mart, you wouldn't get anyone who knew anything, you probably wouldn't get anyone at all! Best Buy isn't perfect, but for an average joe consumer, they can get some decent information from the salespeople.
-John
HP deserves its poor customer satisfaction ratings. Even if I were wishing to be 100% in the Windows world, I would not buy HP product.
To the OP, I would recommend selling your HP computer ASAP. If you need support or repair, there is a higher than average probability that you will have a horrible experience. I suggest this not only from HP's poor customer satisfaction ratings, but from prior firsthand experience as well.
Your HP computer will never be worth more than it is right now. Sell sooner than later. Good luck!
To the OP, I would recommend selling your HP computer ASAP. If you need support or repair, there is a higher than average probability that you will have a horrible experience. I suggest this not only from HP's poor customer satisfaction ratings, but from prior firsthand experience as well.
Your HP computer will never be worth more than it is right now. Sell sooner than later. Good luck!
Our best buys in Raleigh have been getting Mac/Apple sections. 2 years ago(?) there was only one around that carried them, but sometime last year the one closer to my house was fitted with mac/apple stuff.
Sorry to say though the level of usefulness of the staff wrt basic Mac knowledge was pretty bad. I overheard some really dumb/wrong things being said to someone looking at a mac about 2 months ago (I don't go in there very often). If I could remember specifics, I'd post, and you'd probably agree they were doozies. However, last month in Florida I was in the Apple section (small) at a Best Buy and the sales guy there was very knowledgeable.
In any event, Apple needs to try to keep some degree of quality of experience even in non-Apple stores. I'd rather they take their time and roll out to stores where it makes sense to do so, rather than just plopping them in every WalMart without any supporting info.
I've heard some pretty dumb things from the Apple store, too. Granted, I would trust an Apple Store employee over a Best Buy employee. However, I can't imagine it being that cost intensive for Apple to make a deployment kit including video based training and a test of some sort to be a "certified Apple representative" or something of that nature, having Best Buy employees receive that training, and then branching on to the other chain stores, I think would be great. I, personally, would go to the Apple store even if the wal mart 30 minutes from my house carried Macs. I don't know why, I just like the Apple store, but the main market that I think they are missing completely, is likely one of the markets that might most appreciate their products, the "Where's the power button on this thing" market. If they walk into a store, and Apple products are there, they are given the opportunity to use the OSX UI and see how pleasant it is, especially for an inexperienced user. Inform them of it's security benefits, performance, customer satisfaction rating, etc. I think Mac sales could really improve. Honestly, anyone walking into an Apple store for a computer has at least a basic technical understanding, which is why they decided to buy a Mac (I'm not saying smart people don't buy PC's, I'm saying people who don't know anything about computers go to Best Buy or Wal Mart), there is the off chance that they saw one "in the wild" and learned where to get one, but still. It seems almost like Apple has kind of thrown Mac onto the back burner, first evident by delaying snow leopard in favor of the iPhone (not unlike Steve Jobs completely abandoning the Apple II in favor of the Macintosh, to the extent that he acted like employees working on the Apple II project were outsiders, in fact, called them outsiders). I would really like to see them be more proactive with our beloved macs!
Can you imagine a world with only Windows? -shudders-. The only thing making Windows 7 as solid and aesthetically pleasing as it is, is the fact that with Vista, Mac sales went through the roof! Microsoft needs competition (as does Apple), if their products are going to be even at an acceptable level. (I have to say, they got it right finally with Windows 7. For an experienced user who can avoid security issues, It's a pleasant, solid OS. It's not OSX, but it's the closest thing Microsoft has ever released.)
-John
Where the hell did you pay $1,200 for that computer? You got horribly ripped off.
Walmart is selling a AMD 2.8, 750 GB HD, 4GB RAM, ATI HD 4270, Touchsmart for $778.
I agree that they are well priced compared to PCs. I figured I would get the touchsmart because I had a mac so I could "risk" having a touchscreen PC and not a mac. For the same price i could've gotten an iMac that would have run just as well but would also be a mac
I got it from the HP website before the whole next generation of touchsmarts were released. Also it has an intel processor, the 4GB RAM upgrade and 500GB Hard Drive upgrade and I also upgraded the graphics card to a NvIdia 9600
like I said I had already had a mac and so I decided to take a leap and get what looked like a cool PC. It runs well, but I think I would've been better off with the iMac.