Other UK Trade In Experience

[CBlakeston]

Complete chaos here. Had to send the original iPhone 12 back - due to arriving with a chip in the stainless steel where it meets the screen at the top. Of course I had to wait a few weeks for a replacement, by the time the replacement arrived - the trade in had expired. Apple set this up again, sent me a new trade. Sent off the iPhone Max 11 Pro a couple of weeks back, whilst in transist got an email to say ‘Trade In cancelled’ but also the line - “If your device is in transit don’t worry”etc. So not concerned.

Guess what arrived back today, my iPhone 11 Pro Max... with no information why.

Apple have tried to charge my card for the amount of the trade in, but won’t be able to as it’s using a expired card.

Nightmare... just going to wait for them to contact me at this point.

ouch. Hope you get it sorted. Why would apple try and charge you the trade in amount? Don't you pay it up front and then it's refunded? That's how it worked for me. Or did you get finance?

 

[AaronG123]

ouch. Hope you get it sorted. Why would apple try and charge you the trade in amount? Don't you pay it up front and then it's refunded? That's how it worked for me. Or did you get finance?

Ah yes. Left that out! Yes usually do the iPhone Upgrade programme or buy the phone outright. This year, thought I’d do the Barclays loan 0% & trade in my old phone. Recipe for disaster I guess...

 

[CBlakeston]

Just checked on mine and its with the team being valued or something. I do miss trading in with Masuma Mobile and having the cash in my bank the morning after I posted it. But wanting a max and with the delayed launch Apple's price for my old phone was hundreds more than Masuma this year.

 

[match14]

Can you not trade in at an Apple Store and avoid having to send it off? I think Apple stores in some areas are still open in the UK

 

[CBlakeston]

Can you not trade in at an Apple Store and avoid having to send it off? I think Apple stores in some areas are still open in the UK

At the time of the 12 Max launch the UK was in lockdown 2.0 with all Apple Stores shut. Some may open in a December when it ends but not many.

But aside from that. There is no Apple Store in my town sadly.

 

[CBlakeston]

Got the money today. Took 15 days from posting with 9 of those being postage. Here’s a timeline of each step in case it helps anyone else worrying about it.

6th Nov Monday
Posted in supplied box with pre-printed 48hr Royal Mail Sticker.

25th Nov Wed
Arrived.

27 Nov Fri
Value confirmed.

28 Nov Sat
Apple confined they will release funds.

29 Nov Sun
Apple Notified me process is complete.

01 Dec Tues
Money in Bank.

 

[iMatt.]

Last I checked on Monday my device was being inspected, and now there’s no way to check the status and it’s disappeared so I assume it’s all gone through ok?

EDIT: Never mind, went into the order and all ok! Phew.