Unable to install Canon software

[TheReef]

It may be a permissions issue,
Fire up Terminal and type:


sudo chmod -R u+rwX /Users/yourusernamehere



It will ask you for your password.


This ensures you can read/write/execute everything in your home directory.
When moving things from your old user account, they'd still have the old permissions, so that's where the issue may be.

 

[Phrasikleia]

It may be a permissions issue,
Fire up Terminal and type:


sudo chmod -R u+rwX /Users/yourusernamehere



It will ask you for your password.


This ensures you can read/write/execute everything in your home directory.
When copying things from your old user account, they'd still have the old permissions, so that's where the issue may be.

I should do that before installing or before zapping?

 

[TheReef]

I should do that before installing or before zapping?

It doesn't really matter, just make sure it's done before installing.

EDIT..if you haven't done it already, do it before zapping. (I'm thinking AppZapper may not be able to delete them if it doesn't have permission...although it'd probably throw an error if that were the case)

 

[Phrasikleia]

It doesn't really matter, just make sure it's done before installing.

EDIT..if you haven't done it already, do it before zapping. (I'm thinking AppZapper may not be able to delete them if it doesn't have permission...although it'd probably throw an error if that were the case)

Is it supposed to return the line:

sudo: /var/db/sudo writable by non-owner (041775), should be mode 0700

??

Anyway, installation still failed. ::::sigh::::

 

[TheReef]

Is it supposed to return the line:

sudo: /var/db/sudo writable by non-owner (041775), should be mode 0700

??

Anyway, installation still failed. ::::sigh::::

That shouldn't have happened, I tried it on mine works fine. I've never seen that error before and google reveals 2 results...

So in your case I'm unsure of if it actually worked, was there a substantial lag after you pressed hit enter? (indicating it's actually doing something)

 

[Phrasikleia]

That shouldn't have happened, I tried it on mine works fine. I've never seen that error before and google reveals 2 results...

So in your case I'm unsure of if it actually worked, was there a substantial lag after you pressed hit enter? (indicating it's actually doing something)

When I did it on my new user account, there was no lag. When I did it on my old user account (while still logged into the new one), there was so much lag that it never returned a prompt again.

 

[TheReef]

When I did it on my new user account, there was no lag. When I did it on my old user account (while still logged into the new one), there was so much lag that it never returned a prompt again.

Restart.
Go back into your new user account, run that same command but without the "sudo" at the beginning.
Does it give some sort of indicative lag?

 

[Phrasikleia]

Restart.
Go back into your new user account, run that same command but without the "sudo" at the beginning.
Does it give some sort of indicative lag?

You're a genius, Reef!!!! It worked!! Wow. Thank you so much!!

Now do I dare try to install the latest update to DPP and EOS Utility again?

 

[TheReef]

You're a genius, Reef!!!! It worked!! Wow. Thank you so much!!

Now do I dare try to install the latest update to DPP and EOS Utility again?

It's a good start, let's hope it's a permissions issue

Yeah go ahead.

EDIT: in System Preferences ensure your new user account has administrator privileges before you install.

 

[Phrasikleia]

It's a good start, let's hope it's a permissions issue

Yeah go ahead.

EDIT: in System Preferences ensure your new user account has administrator privileges before you install.

Yeah, the new account still shows as "admin." I'll give the upgrade a whirl...fingers crossed...

 

[Phrasikleia]

Ugh. I can't win for losing.

The upgrade hosed the successful installation. So I zapped everything, rebooted, reentered the terminal command, and tried installing from the CD again. And now I'm back to getting the "error = 6" all over again.

I need a stiff drink.

 

[TheReef]

Ugh. I can't win for losing.

The upgrade hosed the successful installation. So I zapped everything, rebooted, reentered the terminal command, and tried installing from the CD again. And now I'm back to getting the "error = 6" all over again.

I need a stiff drink.

Sorry Phrasikleia, can't think of anything else.


Just a quick note on the Terminal command - you mentioned you used it from your old user account at one stage. This is giving the old account read/write access to the new user directory, it's not going to break anything but won't do anything for your new user account. Just letting you know. Also you only really need to do it once, or after you move things from other user accounts into your new user account.

 

[Phrasikleia]

Sorry Phrasikleia, can't think of anything else.


Just a quick note on the Terminal command - you mentioned you used it from your old user account at one stage. This is giving the old account read/write access to the new user directory, it's not going to break anything but won't do anything for your new user account. Just letting you know. Also you only really need to do it once, or after you move things from other user accounts into your new user account.

I really appreciate all your help. I realize now that you had asked if there was a lag after typing chmod -R u+rwX /Users/MyUserName, and the answer is no. There was no lag. I actually didn't see that part of your post at first. I entered the command, instantly got a prompt for my user, and then tried installing from the CD (Digital Photo Professional software only). The installation was successful. I then ran a second installation from the CD (EOS Utility software), and that was also successful. I then tested each of those two apps, and they were fully functional. I then got greedy and tried upgrading with the downloadable update patch, and that's when I got flung back to square 1.

I just don't understand why I seem to be able to get a successful installation after doing something that seems like a good idea, only to be unable to repeat that success. The first time I deleted some launcher files from my library, and the installation went though. But no amount of repeating that process helps anymore. This is so bizarre and frustrating.

 

[TheReef]

I really appreciate all your help. I realize now that you had asked if there was a lag after typing chmod -R u+rwX /Users/MyUserName, and the answer is no. There was no lag. I actually didn't see that part of your post at first. I entered the command, instantly got a prompt for my user, and then tried installing from the CD (Digital Photo Professional software only). The installation was successful. I then ran a second installation from the CD (EOS Utility software), and that was also successful. I then tested each of those two apps, and they were fully functional. I then got greedy and tried upgrading with the downloadable update patch, and that's when I got flung back to square 1.

I just don't understand why I seem to be able to get a successful installation after doing something that seems like a good idea, only to be unable to repeat that success. The first time I deleted some launcher files from my library, and the installation went though. But no amount of repeating that process helps anymore. This is so bizarre and frustrating.

Ah so it worked without the patch...don't suppose you caught that moment on time machine.

It's hard without sitting in front of your machine.

 

[Phrasikleia]

Ah so it worked without the patch...don't suppose you caught that moment on time machine.

It's hard without sitting in front of your machine.

No, I'm not running Time Machine right now and probably won't start it up again until I sort out this mess. I'll probably have to do a clean reinstall at some point, when I have a weekend to burn on it.

I wish I knew which combination of factors made that installation work. I tried what you suggested, and it worked. But now that same procedure doesn't work. Go figure.

 

[Phrasikleia]

I got it installed again! So weird: I ran the installer (after doing the terminal command), got the error message, and then immediately (out of complete exasperation) ran the CD installer yet again, without zapping or deleting any of the broken files that the failed install had left. That second time it went all the way through without an error. DPP and EOS Utility now seem to be functioning, at least the old CD versions are.

I'm now going to put down all Canon installers and step away slowly. Don't want to sneeze and upset it all again!!

 

[TheReef]

I got it installed again! So weird: I ran the installer (after doing the terminal command), got the error message, and then immediately (out of complete exasperation) ran the CD installer yet again, without zapping or deleting any of the broken files that the failed install had left. That second time it went all the way through without an error. DPP and EOS Utility now seem to be functioning, at least the old CD versions are.

I'm now going to put down all Canon installers and step away slowly. Don't want to sneeze and upset it all again!!

Very weird! Glad you got it working in the end
Hey, take the risk by trying the patch twice? Joking

 

[Phrasikleia]

Very weird! Glad you got it working in the end
Hey, take the risk by trying the patch twice? Joking

I may be crazy, but I'm not stupid... ..or hmm...maybe it's the other way around...

Not touching that patch with a ten-foot-lens...

 

[AlaskaMoose]

And now CS4 is suddenly returning this lovely message:



So I've definitely got some privileges problems. ::::sigh:::::

That has to do with the new account you created. The CS4 preferences relating to the former account don't match the new account.

 

[Phrasikleia]

That has to do with the new account you created. The CS4 preferences relating to the former account don't match the new account.

I'm sure the new account is still a complete mess under the hood, but at least I'm up and running with CS4 and my Canon software at the moment. The last thing I need to fix is my Palm syncing, but I'm too gun shy to fuss with it right away. I'm afraid if I look at my computer the wrong way again, it will implode.

I have a 2TB hard drive on order from Amazon right now. When it arrives, I can start thinking about doing back-ups in preparation for a clean install--time permitting...maybe next month.

 

[Designer Dale]

Following this thread has convinced me that I'm not missing anything from never installing my Canon software. Troubles like this would turn me into a basket case.


Dale

 

[Phrasikleia]

Following this thread has convinced me that I'm not missing anything from never installing my Canon software. Troubles like this would turn me into a basket case.


Dale

It's not the fault of the Canon software. It was Leopard's ColorSync that opened the flood gates. I got a corrupted color profile and had to start a new user account to correct it. That then caused a domino effect of problems with privileges and permissions. It's a Mac thing.

 

[jpdemers]

Re-install OS?

You ought to be able to re-install the OS without wiping the drive. Not sure how many headaches that would create, but it might do the trick. Also, are the updates you're trying to install appropriate for the OS version you're running?