iClarus said:
Ok well return the peoples money before they need to resort to filing a paypal complaint.
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*updated*: ThankYouSteve.com experience
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Ok well return the peoples money before they need to resort to filing a paypal complaint.
CanadaRAM said:
Thank you for that. It's good to have a third party agree with you.
Additionally, I'd like to point out that I wasn't the only person who you 'overlooked', one person I can understand but two people (that we know of) is pushing the boundaries a bit. Additionally, there is still no indication on your site that you aren't fulfilling orders anymore.
Additionally (again
From the email I got from PayPal:^^That would lead me to believe that PayPal issued the refund and not you, but that's just my opinion
Finally:
What would have happened if I didn't bring this this up in the forums? Would I have ever heard from you? Would I have ever have gotten my money back? Would I even get a single email apology or something to at least acknowledge that there was a problem or an error or you 'passed over' me?
It's just very, very poor customer service and public relations.
I just went through a claim with Paypal for a fairly expensive eBay item. I won an item, and received it broken. So I contacted the seller and he told me to send the item back and he would give me a refund. I sent the item back, but never received a refund, so I filed a claim with Paypal and the seller never responded within his deadline. Paypal decided in my favor but only refunded half my money. This makes me wonder if it was the original seller who refunded your money?
Re: TyS! Response
^^That would lead me to believe that PayPal issued the refund and not you, but that's just my opinion.
There is an option to authorize PayPal to issue a refund to resolve the dispute in the Resolution Center. That's what I did.
Again, I apologize for the inconvenience and take full responsibility for the oversight. TyS.com is not a full-time, income generating endeavor, and other concerns did force me to put it on the backburner for a bit.
If you send me your e-mail address, I will be glad to send you a complimentary, "Thank you, Steve!" t-shirt, but I suspect you wouldn't be much interested given the opinions already expressed.
Thomas
^^That would lead me to believe that PayPal issued the refund and not you, but that's just my opinion.
There is an option to authorize PayPal to issue a refund to resolve the dispute in the Resolution Center. That's what I did.
Again, I apologize for the inconvenience and take full responsibility for the oversight. TyS.com is not a full-time, income generating endeavor, and other concerns did force me to put it on the backburner for a bit.
If you send me your e-mail address, I will be glad to send you a complimentary, "Thank you, Steve!" t-shirt, but I suspect you wouldn't be much interested given the opinions already expressed.
Thomas
iClarus said:
OK, I've never had to issue a refund to anybody so I've never seen it, sounds fair enough. I've closed the claim (why does PayPal make me?) from my end, and you have a PM from me.
EDIT: No you don't, you have email and pm's turned off. My email address is my MacRumors username *at* osxempire *dot* com
iClarus said:
That's very nice of you Thomas, if you send me a PM or email (larry [AT] amacgenius [DOT] com) I can send you my mailing address and shirt size
.
Let me make this public:
Thomas is a great guy, I bought one of the previous shirts before the steve quotes, he contacted me personally when it got shipped, and I loved the quality of the shirt.
Sure I was mad about not getting my other shirt I bought, but it is a one man project, and people do have lives, cut him some slack.
I'm glad he was willing to take care of this peacefully, personally I think this thread/thread title should be X'd - because this is NOT a scam or a bad company, and this is very misleading!
Thomas is a great guy, I bought one of the previous shirts before the steve quotes, he contacted me personally when it got shipped, and I loved the quality of the shirt.
Sure I was mad about not getting my other shirt I bought, but it is a one man project, and people do have lives, cut him some slack.
I'm glad he was willing to take care of this peacefully, personally I think this thread/thread title should be X'd - because this is NOT a scam or a bad company, and this is very misleading!
But, when you do send your money -- you do expect to get your stuff.amacgenius said:
If you don't get your stuff -- you are perfectly within your rights to complain and let others know that a business cannot deliver.
Excuses are excuses, and the customer likely doesn't give a ****, they only care about how quickly the issue is resolved.
He PMed me to say he would give me a free shirt because of my earlier post which was a joke but I did not accept, he seems like a nice guy but very busy.