If you need anymore proof about an APC Smart UPS, I present the following response from Schneider Electric., dated August 2015. Keep in mind, this model was made of metal. The only plastic were the buttons.
Thank you for contacting Schneider Electric. You have reached APC's customer care center email support. I would be happy to assist you.
According to the serial number, your model SU1000XL is 14 years old. It is really amazing to see that your UPS lasted so long. Given that these are electronic devices, life span may vary but we usually see the typical UPS last 7-9 years. I'm glad that you have upgraded your old UPS.
I see that you replaced the battery about 2.5 years ago. I appreciate if you can tell me if that is a genuine APC battery. As a matter of fact, the normal life of the RBC battery is 3-4 years. Since the battery is hot, I don't want you to take the risk of trouble shooting the UPS. We have a Trade-UPS program, you can consider this if you are interested in another UPS.
You can participate in Trade-UPS program to upgrade your old unit for a brand new unit and receive upto 25% discount. Shipping is free and you will receive free return shipping label to send the old unit back to us.
Looking forward to hear from you.
If you have any further questions, please do not hesitate to contact me by responding to this incident. It would be my pleasure to ensure that your issue is quickly resolved!
Solutions to most common customer problems can be found in our APC Knowledge Base which can be found at:
http://www.apc.com/support/answers.cfm
Thank you for choosing Schneider Electric!