iPhone 13 Pro Max UPS stole my 13 pro max preorder

[Iceberg33]

The phone got to the US from china relatively quickly then it came to my city, rerouted to another state and two days later, they tried to deliver an empty box to me!

 

[AppleWes]

....and what did Apple say? I assume you ordered directly from Apple since you mentioned ship from China.

I'm sure they have policies in place for lost or stolen shipments. Contact them right away if you haven't.

1-800-MY-APPLE (1-800-692-7753)

https://www.apple.com/contact/

 

[Iceberg33]

....and what did Apple say? I assume you ordered directly from Apple since you mentioned ship from China.

I'm sure they have policies in place for lost or stolen shipments. Contact them right away if you haven't.

1-800-MY-APPLE (1-800-692-7753)

https://www.apple.com/contact/

Yes. It was direct from apple. Took them 48 hours to investigate and issue me a refund.

 

[Fred Zed]

Yes. It was direct from apple. Took them 48 hours to investigate and issue me a refund.

Sorry for your loss. How long until they send you another ?

 

[Iceberg33]

Sorry for your loss. How long until they send you another ?

The same 3/4 weeks but once it gets to the US it’s gonna be expedited.

 

[dumastudetto]

So annoying and a complete waste of time since Apple will have already remotely deactivated that stolen device.

 

[HarperLCA2021]

how can they do it?

 

[AppleWes]

how can they do it?

What do you mean? As far as theft goes it's probably just someone throughout the distribution channels/shippers/warehouses.

Apple will mark phone stolen (tied to IMEI/serial number) so it can't be activated again, but that won't matter- since the thief already got their money from resell. That's why you should NEVER buy a used iPhone.

 

[Dominican]

The iPhone 13 pro Max is worth triple the price on eBay maybe they doing that ..

 

[boss.king]

That's why you should NEVER buy a used iPhone.

Don’t be dramatic, buying used phones is perfectly fine as long as you use some common sense.