I’ve run into an issue activating an Apple Watch Series 3 on the Verizon network that was previously activated in a different network. Verizon Support is aware of the issue saying you need to exchange the watch for one that wasn’t activated on another network. Apple’s Engineering team is aware of the issue stating that it’s an issue with Verizon’s system and they do not know if Verizon will fix the issue.
My story: Bought an Apple Watch Series 3 with LTE on eBay that had been activated against T-Mobile. Went to activate it on the phone and it failed. I had to call Verizon who then asked “if I had purchased an “Unlocked Apple Watch” (no such thing) and said I needed to exchange it for one that supports Verizon.” Called Apple and the support person came back immediately saying that they were aware of this issue and it was only with Verizon and was an issue with Verizon’s system. Now I’m stuck with an Apple Watch that says it supports all networks, but cannot be connected to Verizon. To solve my problem, I have to sell my watch (at a loss) and buy a new one. The question now is, do refurbished watches have the same issue or is their IMEI reprovisioned to avoid this issue on sale? I’m most likely going to buy one from Best Buy and find out. Wish me luck.
One Apple Watch device supports all carriers: https://www.apple.com/watch/cellular/
As more used watches are sold, the more we’ll see this issue. I’m hoping to save others from this same issue. Has anyone else experienced this?
Thanks,
John
My story: Bought an Apple Watch Series 3 with LTE on eBay that had been activated against T-Mobile. Went to activate it on the phone and it failed. I had to call Verizon who then asked “if I had purchased an “Unlocked Apple Watch” (no such thing) and said I needed to exchange it for one that supports Verizon.” Called Apple and the support person came back immediately saying that they were aware of this issue and it was only with Verizon and was an issue with Verizon’s system. Now I’m stuck with an Apple Watch that says it supports all networks, but cannot be connected to Verizon. To solve my problem, I have to sell my watch (at a loss) and buy a new one. The question now is, do refurbished watches have the same issue or is their IMEI reprovisioned to avoid this issue on sale? I’m most likely going to buy one from Best Buy and find out. Wish me luck.
One Apple Watch device supports all carriers: https://www.apple.com/watch/cellular/
As more used watches are sold, the more we’ll see this issue. I’m hoping to save others from this same issue. Has anyone else experienced this?
Thanks,
John