iPhone X Verizon told my nephew not to get an X

[bluespark]

It would be interesting to see what incentives cell phone dealers get from the various manufacturers, including incentives such as discounts for personal purchases of particular phones. My guess is that this factor has much to do with their recommendations.

I'm sure everyone has their own experiences, but I have never received quality advice from an employee at a cell phone store. All of them seem to be playing personal preferences, or are severely lacking in product knowledge, or are pushing "deals" that would result in extra lines, etc. There's a reason why cell phone stores seem to be on nearly every block when from a consumer perspective they aren't necessary at all.

 

[RedTomato]

You're all fixated on the employee claiming the X was 'full of problems'. As noted by a few posters above, I think something else entirely is going on. The employee was doing your 17-year old nephew a favour by steering them towards a cheaper phone with lower running costs and lower TCO.

If your 17-year old was insistent on an X, they'd ignore the employee and get one. As it is, they've come out ahead of the game, with more money to spent on beer n smokes and whatever 17-year old males like spending money on.

I'm just guessing, but your nephew might have been choosing between two similarly priced packages, X with lower allowances, and 8 with more minutes / allowances, and the latter suited his use more. (and the employee gave him a nudge to help make up his mind.) Seems he spent some time discussing the ins and outs with the employee.

 

[rafark]

And no one knows 100% what was actually said. That's why it's call "hearsay" and not allowed in court.

Didn't know we were in session lol.

 

[Apple_Robert]

My original question was, did you think their advice true? Is the X all that bad? I do not think it is true from my experience.

I think he was given bad advice.
[doublepost=1520372824][/doublepost]

Didn't know we were in session lol.

Keep it up and you will be in contempt and fined.

 

[pdxsellers]

Previously worked at Verizon- We are trained to sell Samsungs or LG (or other non-Apple) depending on commission %. Selling Apple won’t net me anything off commission, hence the higher ups want us to push for the other brands. For me though, I’m not biased. I’ll sell what the customer needs.

 

[rafark]

Keep it up and you will be in contempt and fined.

I don't get it.

 

[0388631]

They're roleplaying.

 

[colodane]

Is your nephew happy with his 8? Me Too ;>)

 

[44267547]

Previously worked at Verizon- We are trained to sell Samsungs or LG (or other non-Apple) depending on commission %. Selling Apple won’t net me anything off commission, hence the higher ups want us to push for the other brands. For me though, I’m not biased. I’ll sell what the customer needs.

That’s how it should be. The sales representative that has product knowledge and understands the consumers price point of what they’re willing to spend and can afford, should be making recommendations in that area. Not trying to sell the consumer the most expensive device.

 

[raqball]

The rep should not be forcing or steering a customer to a specific phone unless the customer is unsure and asks for a recommendation.

It sounds to me like the OP's nephew went in wanting the X and was talked out of it by being given false information.. None of us were there and this could very well have been a 2 hour store visit with much more to the story but I still have a issue with the rep making a false and unsubstantiated claims against one phone in order to sell another.

That is flat out wrong and I still believe this was either uninformed bias or incompetence on the reps part.

I don't have an issue with a rep making an honest recommendation but that does not appear to be the case in this situation, based of what has been posted by the OP.

The rep knows nothing about the customer when they walk in the door. If the customer says they want phone A then who are they to assume they know what's best for them?

 

[SnyG]

The rep should not be forcing or steering a customer to a specific phone unless the customer is unsure and asks for a recommendation.

It sounds to me like the OP's nephew went in wanting the X and was talked out of it by being given false information.. None of us were there and this could very well have been a 2 hour store visit with much more to the story but I still have a issue with the rep making a false and unsubstantiated claims against one phone in order to sell another.

That is flat out wrong and I still believe this was either uninformed bias or incompetence on the reps part.

I don't have an issue with a rep making an honest recommendation but that does not appear to be the case in this situation, based of what has been posted by the OP.

The rep knows nothing about the customer when they walk in the door. If the customer says they want phone A then who are they to assume they know what's best for them?

Do me, yourself and everyone else a favour and stop having bizarre and vaguely insecure pops at low-paid retail workers because you think they’ve got some kind of vendetta against the X. I’m sure Apple will find a way to come to terms with the sheer horror of someone choosing an iPhone 8 over an iPhone X, and I’m sure the customer in question will one day find a way to come to terms with their “lesser” purchase. Jesus wept.

 

[raqball]

Do me, yourself and everyone else a favour and stop having bizarre and vaguely insecure pops at low-paid retail workers because you think they’ve got some kind of vendetta against the X. I’m sure Apple will find a way to come to terms with the sheer horror of someone choosing an iPhone 8 over an iPhone X, and I’m sure the customer in question will one day find a way to come to terms with their “lesser” purchase. Jesus wept.

Okay, reading comprehension is not a strong point of yours, it's cool...

I said previously that it does not matter that it was an X. It could have been any phone and my response would be the same. See how that reading comprehension thing works? You read, you understand what was written...

Riddle me this.. If the rep was taking care of the customer then why sell him the 8? The 7 does the same thing as the 8 and is cheaper. Oh wait, the rep was not looking out for the customer?

People buy things they don't need all the time and they splurge on things they want. Cell phone reps are now in the business of saving customers from themselves? LOL

 

[Adelphos33]

Carriers have preferred to push the 8 this time around. Look at the buy one, get one offers. Not sure if that is due to having more stock, higher margins on the 8, incentives from Apple or any other reason. But it’s been true since launch.

 

[pastaman321]

The rep should not be forcing or steering a customer to a specific phone unless the customer is unsure and asks for a recommendation.

It sounds to me like the OP's nephew went in wanting the X and was talked out of it by being given false information.. None of us were there and this could very well have been a 2 hour store visit with much more to the story but I still have a issue with the rep making a false and unsubstantiated claims against one phone in order to sell another.

That is flat out wrong and I still believe this was either uninformed bias or incompetence on the reps part.

I don't have an issue with a rep making an honest recommendation but that does not appear to be the case in this situation, based of what has been posted by the OP.

The rep knows nothing about the customer when they walk in the door. If the customer says they want phone A then who are they to assume they know what's best for them?

You have blown this completely out of proportion. No one was forced to do anything and the customer was happy.

 

[Sheldonsmith]

Most of these “cell phone” store employees are already severely biased against Apple or simply don’t know what the hell they’re talking about. Kinda like some of the members of this forum every year Apple is doomed and every year they sell more and make more than anyone else... they talk about how Steve was a visionary and all that but forget that Tim Cook was there the entire time...
[doublepost=1520311117][/doublepost]Furthermore Verizon Wireless Incorporated didn’t tell anyone anything it’s rep did lol

My guess is that the Verizon employee received a spif (eg. bonus from the Sales Performance Incentive Fund) for selling phones that did not move as fast as the iPhone X.

Like the others have said here... do your research and purchase from Apple directly...

 

[MICHAELSD]

Previously worked at Verizon- We are trained to sell Samsungs or LG (or other non-Apple) depending on commission %. Selling Apple won’t net me anything off commission, hence the higher ups want us to push for the other brands. For me though, I’m not biased. I’ll sell what the customer needs.

I see this in the stores too.

 

[44267547]

My guess is that the Verizon employee received a spif (eg. bonus from the Sales Performance Incentive Fund) for selling phones that did not move as fast as the iPhone X...

From my understanding, Verizon employees will try to oversell the consumer On accessories versus the actual device. Accessories have a high markup and generate a large profit aside from financed smart phones.

 

[felixroqu3]

Im pretty sure people at phone retail stores get better commission when they sell Samsung Galaxy phones which is why they always recommend it.

 

[anitak1982]

Im pretty sure people at phone retail stores get better commission when they sell Samsung Galaxy phones which is why they always recommend it.

He did not want an android, it was not recommended because of that

 

[smokesletsgo]

All X has is superior screen, no other advantages. Also it has to be the ugliest iPhone to date, those sides and that camera bump on the back, combine all this with that out of place notch and 8 just blows it away completely, especially the tweaked gold/beige colorway. X is definitely just a beta.

 

[44267547]

All X has is superior screen, no other advantages. Also it has to be the ugliest iPhone to date, those sides and that camera bump on the back, combine all this with that out of place notch and 8 just blows it away completely, especially the tweaked gold/beige colorway. X is definitely just a beta.

You’re entitled to your personal opinion, but where you are incorrect is when you stated the “X” is a beta device, which you took out of context. I’m fairly confident Apple didn’t produce an iPhone that has been the top-selling iPhone since it’s launch in November every week that is a “Beta” device. And for the record, it’s not that I’m defending the iPhone X, I’m simply correcting your misconception of what beta actually means.

 

[anitak1982]

All X has is superior screen, no other advantages. Also it has to be the ugliest iPhone to date, those sides and that camera bump on the back, combine all this with that out of place notch and 8 just blows it away completely, especially the tweaked gold/beige colorway. X is definitely just a beta.

Totally your opinion and I am mesmerized by the iphone Xs beauty. I love having a larger screen without the bar at the top and bottom. I keep a case on mine so it really doesn't matter even though I would love it to be pink.

Edited to add: In my opinion, what is beautiful about how that the 8 looks like all previous iphones? Just same ole same ole. I would rather have the notch than a bar at the top and bottom that to me just makes the phone bigger for no reason. I don't even notice the notch.

 

[AlphaGuitarist]

All X has is superior screen, no other advantages. Also it has to be the ugliest iPhone to date, those sides and that camera bump on the back, combine all this with that out of place notch and 8 just blows it away completely, especially the tweaked gold/beige colorway. X is definitely just a beta.

As others have noted, you're entitled to your opinion. To me, the 8 and its predecessors seem like outdated technology next to the X.

 

[raqball]

Also it has to be the ugliest iPhone to date/

X is definitely just a beta.

Ugly is subjective. Personally after having the X I now view the older design as dated and ugly.

What makes the X a beta? A redesign? Using that analogy then the 4 was a beta, the iPhone 5 was a beta and the 6 was a beta as well?

 

[Mak47]

I’m surprised they recommended an iPhone of any kind. I worked for them from iPhone 4-6S and almost every employee and manager was extremely biased toward Android. I doubt that’s changed.