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Indepenskter

macrumors member
Oct 13, 2019
30
73
Since it’s been a month, I decided to check the status of my $200 rebate using the Tracking ID supplied by T-Mobile. To my horror, the webpage showed by status as “Denied. No eligible device purchased.” This felt almost like a gut-punch as paid a high price for this 1TB iPad Pro! Then I noticed the tracking ID was NOT the one I had entered. WTF?

I called T-mobile, and after being transferred to the promotions department I reached a nice young woman who kept me on hold for several minutes looking into the situation. When she returned she told me she had resubmitted my entry (now dated today — a month later than I originally submitted), and that I would be receiving my rebate e-gift card within 15-30 days. (I’m really hoping it’s closer to 15 so I don’t get billed for a 3rd month at $30!).

If any of you who signed-up for this promotion haven’t checked your status yet, do so RIGHT NOW! The promotion ends June 27, and you don’t want to be locked out of your rebate because you didn’t find out something “went wrong” until AFTER the deadline!
Yes this happened to me as well….I called them up a week ago and talked to a representative and she manually did it on her end. Told me it would definitely go through this time. She said to wait 15-30 days to get the virtual card. I got the text message about 4 days later saying that my virtual card was ready. Tapped on the text link and put my phone number and saw my $200 card. I transferred it to my checking account. Takes a few days to complete. Once it does I will cancel my celular plan.
 
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prospervic

macrumors 65816
Original poster
Aug 2, 2007
1,154
1,433
NYC
Yes this happened to me as well….I called them up a week ago and talked to a representative and she manually did it on her end. Told me it would definitely go through this time. She said to wait 15-30 days to get the virtual card. I got the text message about 4 days later saying that my virtual card was ready. Tapped on the text link and put my phone number and saw my $200 card. I transferred it to my checking account. Takes a few days to complete. Once it does I will cancel my cellular plan.
Got mine, too. Think I'll wait a couple of weeks before cancelling to give the impression that I might just keep the plan. LOL!
 

havenyoung

macrumors 6502
Oct 22, 2013
292
218
What is best way to sign up just for T-MOBILE data only if not an exiting customer?
I tried on the iPad and it doesn't have post-paid new signup option.
They have data only Mobile Internet plans https://www.t-mobile.com/cell-phone-plans/affordable-data-plans
Can sign up as standalone plan with the same price according to https://www.rvmobileinternet.com/gear/tmobile-postpaid/
You need to call or go to a store. I'm thinking about doing that after my T-Mobile test-drive ends to get the $200 rebate.
 
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Wags

macrumors 68020
Mar 5, 2006
2,239
1,701
Nebraska, USA
I tried on the iPad and it doesn't have post-paid new signup option.
They have data only Mobile Internet plans https://www.t-mobile.com/cell-phone-plans/affordable-data-plans
Can sign up as standalone plan with the same price according to https://www.rvmobileinternet.com/gear/tmobile-postpaid/
You need to call or go to a store. I'm thinking about doing that after my T-Mobile test-drive ends to get the $200 rebate.
Seems this way. Think they will want to try charge more for set up this way no other option.
 

LogicalApex

macrumors 65816
Nov 13, 2015
1,467
2,320
PA, USA
Had to call them as it denied me again saying I didn’t purchase an eligible device. After a few minutes on the phone the rebate was approved. Card should be coming any day now.

I imagine others are getting theirs now too. Just might need to call in if they deny you unjustly.
 

seatton

macrumors 6502a
Nov 7, 2013
793
1,222
Seattle, WA
I submitted on 6/15/21 and the status is still “received”. I don’t know when they will approve or deny this so I can contact them.


Submission Date: 6/15/2021

Reward Information

Reward Type: Virtual Prepaid Card
Status: Received
 

LogicalApex

macrumors 65816
Nov 13, 2015
1,467
2,320
PA, USA
I submitted on 6/15/21 and the status is still “received”. I don’t know when they will approve or deny this so I can contact them.


Submission Date: 6/15/2021

Reward Information

Reward Type: Virtual Prepaid Card
Status: Received
I think it needs to "sit" for 30 days. So you'll see some movement around 7/16.
 

Surfer13134

macrumors 65816
Jun 12, 2010
1,047
790
Florida
I was denied with Tmobile as well so I called in and spoke to someone and apparently the applications filled in (for me atleast) the primary account holder number and not the cell number the iPad was given so it was denied. The agent updated it and automatically approved me. I got my electronic gift card about 3 days later. So if you get denied when you call make sure the submission number is the number of the iPad.
 
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musicpenguy

macrumors 68000
Oct 29, 2006
1,851
761
Since it’s been a month, I decided to check the status of my $200 rebate using the Tracking ID supplied by T-Mobile. To my horror, the webpage showed by status as “Denied. No eligible device purchased.” This felt almost like a gut-punch as paid a high price for this 1TB iPad Pro! Then I noticed the tracking ID was NOT the one I had entered. WTF?

I called T-mobile, and after being transferred to the promotions department I reached a nice young woman who kept me on hold for several minutes looking into the situation. When she returned she told me she had resubmitted my entry (now dated today — a month later than I originally submitted), and that I would be receiving my rebate e-gift card within 15-30 days. (I’m really hoping it’s closer to 15 so I don’t get billed for a 3rd month at $30!).

If any of you who signed-up for this promotion haven’t checked your status yet, do so RIGHT NOW! The promotion ends June 27, and you don’t want to be locked out of your rebate because you didn’t find out something “went wrong” until AFTER the deadline!
Thank you so much!! I had called T-Mobile a few weeks ago and gave them my original tracking ID and they said everything was going normally. I used the promotion website today to check the status and it was denied! I am on the phone now and as you said in 15 days I should have my rebate. No idea why they are flagging everyone as denied - except for they are trying to get away with not paying out :( - thanks again!! Sounds like I’ll have my rebate soon and will then downgrade service to what I actually need!
 
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LogicalApex

macrumors 65816
Nov 13, 2015
1,467
2,320
PA, USA
I was denied with Tmobile as well so I called in and spoke to someone and apparently the applications filled in (for me atleast) the primary account holder number and not the cell number the iPad was given so it was denied. The agent updated it and automatically approved me. I got my electronic gift card about 3 days later. So if you get denied when you call make sure the submission number is the number of the iPad.
That was the same they noted for me. As I submitted with the right phone number.

Typical rebate tactics. Find a way to deny and probably 20% of people or something will never call in to they save more money.
 

Rafterman

Contributor
Apr 23, 2010
7,267
8,809
I got both 11 and 12.9 inch iPads on AT&T, and their "rebate" is an utter joke. $5 a month off your bill. Gee, that will really put a dent into my $350 a month family bill.
 
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musicpenguy

macrumors 68000
Oct 29, 2006
1,851
761
I got both 11 and 12.9 inch iPads on AT&T, and their "rebate" is an utter joke. $5 a month off your bill. Gee, that will really put a dent into my $350 a month family bill.
I mean it does cut your iPad bill in half - $10 to $5, not too shabby - unless the iPad bill is higher than that?
 

Traverse

macrumors 604
Mar 11, 2013
7,711
4,491
Here
Verizon is just sitting on “processing.” Originally said to check back in June 30 and now says July 8. What a joke.
 

prospervic

macrumors 65816
Original poster
Aug 2, 2007
1,154
1,433
NYC
Thank you so much!! I had called T-Mobile a few weeks ago and gave them my original tracking ID and they said everything was going normally. I used the promotion website today to check the status and it was denied! I am on the phone now and as you said in 15 days I should have my rebate. No idea why they are flagging everyone as denied - except for they are trying to get away with not paying out :( - thanks again!! Sounds like I’ll have my rebate soon and will then downgrade service to what I actually need!
You're welcome. Glad you caught it in time!
 
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Traverse

macrumors 604
Mar 11, 2013
7,711
4,491
Here
So my Verizon account shows that my submission is still “processing“ and it says to check back on July 8. (Sigh) I guess I am going to have to call them.
 

musicpenguy

macrumors 68000
Oct 29, 2006
1,851
761
To add a tablet to the unlimited plan it is $20 a month. ATT was offering $150 promotion but you get $5 for 30 months. :confused:
Oh my mistake! I’m on T-Mobile so not super familiar with their pricing. Just thought I saw it was $10, yea you are right thats not great.
 
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Traverse

macrumors 604
Mar 11, 2013
7,711
4,491
Here
So I started a chat with a Verizon representative. After 20 minutes they said that I am indeed eligible and put a "note on the account" and provided a number for the Verizon Rebate Center. I called that number and got ahold of a representative who said that since this was an eGift Card I had to call the Digital Rebate Center. I called the second number they provided and it was only a line to check balances with no agent.

I then made a third call to a general agent who said that it's only been 7 weeks and will take an additional 3 weeks before it's issued regardless of what my account says.
 

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seatton

macrumors 6502a
Nov 7, 2013
793
1,222
Seattle, WA
My request was denied after 30 days of submission from TMO. I called them and they informed me that the number I entered during submission was incorrect (I used my phone number, and it needed to be a new iPad number - which I had no idea what the number was originally). The guy said this re-submission might take 15-30 days again. I tried to ask him for escalation and we will see when I will get my 200 bucks.
 

Prof.

macrumors 603
Aug 17, 2007
5,346
2,106
Chicagoland
A similar situation happened to me. I logged in on the day that my request should’ve been processed with Verizon and I found out that it wasn’t. When I called them they said they had no record of me ever filing for a rebate. I was on the phone with them for over an hour while they searched for the promotion and finally got it submitted. I have to wait until July 27 for anything to be approved. I’m preparing myself to never get the $200 though.
 
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Prof.

macrumors 603
Aug 17, 2007
5,346
2,106
Chicagoland
Update: just got off the phone with Verizon again. The rep told me it can take up to 10 weeks. The last rep said up to 8 weeks. So according to the most recent rep I talked to, I should be getting an email with the $200 eGift Card sometime between tomorrow and two weeks from today.

Ugh.
 

Wags

macrumors 68020
Mar 5, 2006
2,239
1,701
Nebraska, USA
Update: just got off the phone with Verizon again. The rep told me it can take up to 10 weeks. The last rep said up to 8 weeks. So according to the most recent rep I talked to, I should be getting an email with the $200 eGift Card sometime between tomorrow and two weeks from today.

Ugh.
Problem with Verizon. Different answer from different reps and Verizon won’t take responsibility for what they say.
 
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