Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Watch out: Bought a new mac pro - Apple delivered me a refurbished model!
- Thread starter jron
- Start date
- Sort by reaction score
Not even Fry's is that naïve - return something still shrink-wrapped and they'll unwrap it and check the contents.
Apple f'd up here, clearly. I hope that the OP does email the Australian headquarters.
Pointless comment. Just because people have it worse doesn't mean he shouldn't care about 1st world problems.
You must be American.
----------
In all seriousness though that sucks...definitely make sure they straighten that out.
Hmmm. Unlike some I'm not litigious, but I am argumentative...
"Aw look, mate... I've spent x amount of time bringing this cock-up to your attention; you're now saying *my* nMP isn't going to arrive until at least five weeks after the original delivery date; and the best you can do is $100? Strewth!"
Tell them they can have the rogue nMP back just as soon as yours arrives, with an AppleCare box taped to it.
The cheap bastards.
"Aw look, mate... I've spent x amount of time bringing this cock-up to your attention; you're now saying *my* nMP isn't going to arrive until at least five weeks after the original delivery date; and the best you can do is $100? Strewth!"
Tell them they can have the rogue nMP back just as soon as yours arrives, with an AppleCare box taped to it.
The cheap bastards.
As above - receive the new one and THEN return the used one !!
Anything else is unacceptable IMHO.
M.
I'd recommend that you'll return the used one once the new one is in your possession.
I hope you're joking, because you can't possibly be serious. Do you really believe Apple would tarnish their sterling reputation with antics like that?
If things unfolded as the OP asserts they did, it was clearly a mistake that Apple would be very anxious to correct. They are known to have been quite generous in cases like this in the past, such as providing free AppleCare, or free upgrades and such.
There's no doubt Apple is very interested in finding out, exactly what went wrong, so they can avoid this from happening again; let's face it, such a snafu is not exactly great PR. If I was in the OP's position, I wouldn't make a big fuss over it, and let Apple handle it; I'm sure everything will turn out great in the end.
Apple is not always be honest. It is business dude like ghosting on retina with ridiculous tests, avoiding Tax, a ibook cases in the court etc. A lot of cases, Apple get away. There were lot of cases in the past. Only a few they did recall. Most of the time, they get away.
Everything here points to a Mac Pro that was probably shipped in for a repair and then mailed back to the wrong person. And yes that is as simple as slapping the wrong label on the wrong box to send it back. If Apple was shipping back a machine to the first owner it would be entirely correct to still have admin account ( user may have deleted personal/sensitive data that had nothing to do with diagnosis/fixing the Mac Pro... for which she/he could do backup restore once got machine back).
Refurbs don't ship in "reused boxes" (at least in USA). But it makes lots of sense to ship back mail in repairs in the same box with return label layered on top of old one.
It is definitely a mistake. It is highly uncommon but people get things mixed up and goof all the time, every day.
Perhaps you have unrealistic expectations of Apple, and other huge corporate behemoths as well. It seems to be against the rules of any corporate gulag to actually apologize for anything.
Fix the mistake, most likely yes.
Apologize for the mistake, most likely no.
Compensate you for your lost time, no way Jose.
----------
I agree, but I'm doubtful Apple will. Would hope to be wrong about that.
Perhaps you can update us at the end and let us know how it worked out?
So they are offering about half of what the education discount would be to anyone that buys it thought the education store. That is mighty big of Apple to do to you.
For what its worth...i'm far from an Apple fan boy and believe me when i say i've had my fair share of problems with Apple (had to wait 11 months (!!) for a replacement of my macpro...)
That being said, in all honesty i can't complain about the way they eventually handled the situation, they gave me the latest 6-core nmp as a replacement for my 2009 mac pro...it was a machine with a problem that even Apple couldn't figure out or pin-point what caused all the problems.
The person that handled my case also did a very good follow up, even after receiving my nmp and called me back 2 times just to hear if all was well with the new machine...in the end they also gave me some Apple credit for my troubles. I never really asked for a replacement and/or the credit they gave me, they offered it....often when one explicitly asks for compensation people/company's tend to deny this...i actually know of at least one company that actually has a policy that says that when people ask for compensation themselves it is policy to deny this...don't know if this is the case with Apple.
In terms of customer service they acted very professional and friendly ...i'm sure if you just talk to them in a friendly way they will do everything to set things straight and might even give you a little extra for your trouble because something obviously went wrong in your case and you are entitled to a new machine since you payed for one, point blank.
Just like others have mentioned, i would also try and convince the the person that handles you case to keep this machine until the replacement arrives...i wouldn't see why this could be a problem.
Hope things work out for you!
That being said, in all honesty i can't complain about the way they eventually handled the situation, they gave me the latest 6-core nmp as a replacement for my 2009 mac pro...it was a machine with a problem that even Apple couldn't figure out or pin-point what caused all the problems.
The person that handled my case also did a very good follow up, even after receiving my nmp and called me back 2 times just to hear if all was well with the new machine...in the end they also gave me some Apple credit for my troubles. I never really asked for a replacement and/or the credit they gave me, they offered it....often when one explicitly asks for compensation people/company's tend to deny this...i actually know of at least one company that actually has a policy that says that when people ask for compensation themselves it is policy to deny this...don't know if this is the case with Apple.
In terms of customer service they acted very professional and friendly ...i'm sure if you just talk to them in a friendly way they will do everything to set things straight and might even give you a little extra for your trouble because something obviously went wrong in your case and you are entitled to a new machine since you payed for one, point blank.
Just like others have mentioned, i would also try and convince the the person that handles you case to keep this machine until the replacement arrives...i wouldn't see why this could be a problem.
Hope things work out for you!
Last edited: