water spilt on brand new mac pro :(

[Appletise]

I so carelessly spilt a cup of water from the plane’s pull out tray while journeying and MacBook Pro was below, the rhs of it was very wet with the usb c, sd card slot, hdmi with substantial amount of fluid and severe dampness round the speakers and keyboard, (as the white thin paper covering on screen absorbed some of the water,) after ~30secs, I turn it on side so water flows down then used tissues to absorb the water. I have never used it yet or even set it up, but the set up welcome / greetings screen trackpad cursor seems totally ok. This is really a nightmare incident, but feel it may still all be operating undamaged, iPhone 14 was below as well, but didnt get wet at all, and if it did, it would easily have survived undamaged. I was going to set it up with my time machine today, now ~ 15 hours since the incident, any advice, eg use hair drier to blow dry any dampness , that may still be there (esp round the rhs speakers,) leave alone for at least 24 hours? it has never been shut down, though, never gone past the select language page as happens when you very first time open the screen on brand new mac. should l force shut it by pressing down on top right button?
thanks

 

[ignatius345]

Do you have AppleCare+? If so I'd recommend taking it in and paying for the incident fee. You just never know what problems could pop up later.

 

[Appletise]

it has never been shut down, though, never gone past the select language page as happens when you very first time open the screen on brand new mac

Do you have AppleCare+? If so I'd recommend taking it in and paying for the incident fee. You just never know what problems could pop up later.

no, its been days since getting it.
l read for any water damage check where LCIs are on macpro 14, to see if they changed colour? also read https://www.macbookproslow.com/spill-water-macbook-pro/
'9. Run Hardware Diagnostics
Once you have everything you need backed up, it’s a good idea to run Apple hardware diagnostics on your MacBook. ' so if the LCIs not changed colour or hardware diagnostics comes out fine, l more likely safe?

 

[ignatius345]

I think you are still in the window to buy AppleCare+. You could do that, and then use it immediately.

Two really good reasons to do this:

1. If there's moisture in there (which probably there is, from your description), you don't what it will affect over time. Corrosion is an ongoing process, and if you're running a current through something that just accelerates it. It's a brand new laptop you haven't even used yet, and something could just as easily short out over the coming days, weeks or months. No amount of second guessing screen color or hardware diagnostics is going to tell you this now.

2. If you develop another, unrelated hardware defect that would otherwise be covered under standard AppleCare, Apple techs will discover the moisture sensors tripped inside and they will very likely give you grief about it and make you pay for that other repair.

 

[Audit13]

In order to buy AppleCare+, doesn't Apple run remote diagnostics on the unit? It's been a long time since I purchase AC+ for a MacBook but I recently purchased AC+ for my iPad Pro and had to run and upload the diagnostic results to Apple before I could finalize the purchase.

 

[Fishrrman]

(sigh)...

Time for a new MBP.
Live... and learn...

 

[Queen6]

(sigh)...

Time for a new MBP.
Live... and learn...

Brutal, sadly yet likely true...

Q-6

 

[kp98077]

when did you buy the MBP?

 

[ArkSingularity]

In order to buy AppleCare+, doesn't Apple run remote diagnostics on the unit? It's been a long time since I purchase AC+ for a MacBook but I recently purchased AC+ for my iPad Pro and had to run and upload the diagnostic results to Apple before I could finalize the purchase.

I believe it depends on when you bought it. If you bought it after the normal 60 day window, they will perform diagnostics before they let you purchase it. I could be wrong, but I don't think they do the same thing if you're still within the window.

 

[Audit13]

I believe it depends on when you bought it. If you bought it after the normal 60 day window, they will perform diagnostics before they let you purchase it. I could be wrong, but I don't think they do the same thing if you're still within the window.

True, OP won't know for sure until they try to purchase AC+. Methods including bringing the unit to an Apple store, using the option in the MacBook settings, and online.

AppleCare Products - Mac

Learn how to set up and use your Mac computer. Get direct access to Apple experts for questions on using MacOS and iCloud, and connecting to printers.

www.apple.com

 

[Appletise]

it has never been shut down, though, never gone past the select language page as happens when you very first time open the screen on brand new mac

when did you buy the MBP?

l bought it less than 2 weeks ago, heard that Apple in US take back no questions asked? wonder if hong kong does this too?

 

[Audit13]

it has never been shut down, though, never gone past the select language page as happens when you very first time open the screen on brand new mac

l bought it less than 2 weeks ago, heard that Apple in US take back no questions asked? wonder if hong kong does this too?

I'm in Canada and returned a MacBook to a physical Apple Store. Before they issued my refund, they ran diagnostics on the MacBook.

 

[JPack]

it has never been shut down, though, never gone past the select language page as happens when you very first time open the screen on brand new mac

l bought it less than 2 weeks ago, heard that Apple in US take back no questions asked? wonder if hong kong does this too?

Apple Store HK doesn't do returns except for defective products. This is user damage, so even more certainly to be no.

 

[Queen6]

Apple Store HK doesn't do returns except for defective products. This is user damage, so even more certainly to be no.

That's my experience in both HK & mainland China Apple Stores...

Q-6

 

[Fishrrman]

Barely two weeks old?
This might be one instance where a repair -- even an EXPENSIVE repair -- might be better than just buying a new one.

Have Apple evaluate it and give you a repair estimate.
If it's $1,000 or less, take it.

Otherwise, look for a replacement, new or Apple-refurbished.

 

[Appletise]

l might be blessed by the apple gods, everything on it working great, where large droplets of water definitely did enter the rhs usb c, hdmi (not tested, as dont really use this feature) and sd slot, working as should. l may still get apple care + with theft or lost protection, £99 a year or £279.99 for three years, this is definitely best choice incase rust or problems do develop, think have 60 days from date of purchase?

 

[JPack]

Corrosion doesn’t start until weeks later. That’s why many people who drop water on their phone will report it’s fine until it isn’t. I’d seriously consider the warranty.

 

[blatantblue]

l might be blessed by the apple gods, everything on it working great, where large droplets of water definitely did enter the rhs usb c, hdmi (not tested, as dont really use this feature) and sd slot, working as should. l may still get apple care + with theft or lost protection, £99 a year or £279.99 for three years, this is definitely best choice incase rust or problems do develop, think have 60 days from date of purchase?

Honestly, you could likely just exchange the unit if you're within the exchange period if it's not showing signs of damage. Is it ethical? It's a gray area, but people have returned and exchanged things for worse.

 

[Scepticalscribe]

l might be blessed by the apple gods, everything on it working great, where large droplets of water definitely did enter the rhs usb c, hdmi (not tested, as dont really use this feature) and sd slot, working as should. l may still get apple care + with theft or lost protection, £99 a year or £279.99 for three years, this is definitely best choice incase rust or problems do develop, think have 60 days from date of purchase?

As I understand it, you have not yet decided whether you will:

1: Repair the computer (that means having someone qualified to check whether it needs repairs), while it is still under warranty, although Apple may decide to charge you for repairs.

Or,


2: Replace the computer (within the replacement time): Again, that means having something qualified check whether it will be replaced, whether Apple will honour their replacement guarantees.

Or,

3: Purchase Applecare. Again, according to other posters, this may require an audit of the computer which will most certainly disclose the fact that water entered the system, and may reveal that it suffered damage from this exposure to mositure.

4: Do nothing, as the computer does not appear to have suffered immediate damage, fatal or otherwise.

Now, I have a question:

If you choose to sell this computer subsequently to someone, will you disclose the fact that it has suffered a water spill to a potential purchaser, or buyer?

 

[Appletise]

Honestly, you could likely just exchange the unit if you're within the exchange period if it's not showing signs of damage. Is it ethical? It's a gray area, but people have returned and exchanged things for worse.

don't think HKG accepts exchange.

 

[Appletise]

As I understand it, you have not yet decided whether you will:

1: Repair the computer (that means having someone qualified to check whether it needs repairs), while it is still under warranty, although Apple may decide to charge you for repairs.

Or,


2: Replace the computer (within the replacement time): Again, that means having something qualified check whether it will be replaced, whether Apple will honour their replacement guarantees.

Or,

3: Purchase Applecare. Again, according to other posters, this may require an audit of the computer which will most certainly disclose the fact that water entered the system, and may reveal that it suffered damage from this exposure to mositure.

4: Do nothing, as the computer does not appear to have suffered immediate damage, fatal or otherwise.

Now, I have a question:

If you choose to sell this computer subsequently to someone, will you disclose the fact that it has suffered a water spill to a potential purchaser, or buyer?

like my mbpr 2012, l will most unlikely sell it, as this computer will be with me for a long period, unless someone in antique market interested in mbpr 2012. l still have time to purchase apple care +, have upto 60days from date of purchase.
does the default one year warranty cover water damage?
does apple replace for water damage?

 

[arcite]

It's water. Water can evaporate. I'd worry if it was soda... as that's acidic and has sugars, which can leave behind residue and start the corrosion.

The key here is to dry it out. I'd take off the back plate and prop up the macbook (or even lay it upside down; put a towel over the keyboard to catch any water, let it air out for a few days or a week. Definitely don't turn it on.

It might all be ok.

 

[JPack]

It's water. Water can evaporate. I'd worry if it was soda... as that's acidic and has sugars, which can leave behind residue and start the corrosion.

The key here is to dry it out. I'd take off the back plate and prop up the macbook (or even lay it upside down; put a towel over the keyboard to catch any water, let it air out for a few days or a week. Definitely don't turn it on.

It might all be ok.

Water has a lot of dissolved mineral salts including chlorine. When it evaporates, all those minerals are left behind.

 

[arcite]

That's what I liked about my old IBM thinkpad, there was a channel built under the keyboard for liquid to flow out if you ever spilled anything on it.

 

[xraydoc]

heard that Apple in US take back no questions asked?

If you don't like the machine, then yes, you can return it. Decide you want a different color or configuration? They'll happily accept a return. Decide you like Windows better? They'll happily accept a return.
Spill water on it and want to return it for that reason? No.