Other "We heard you" - said Apple never

[bushman4]

I'm not going to get into a discussion about falling iPhone sales, it's all over the tech media and on this site.

My question is, will Apple finally start listening to its customers and the market in general or is Tim Cook going to keep being the ostrich that he is and keep his head in the sand? The days of small upgrades and exorbitantly priced iPhones are surely over. There is only so much you can milk a cow before it says moo and gallops off. If this is not a wake up call to Tim Cook that the iPhone is not immune to declining interest then I don't know what is. But, if Cook doesn't take stock now, the iPhone's days are numbered.

Unfortunately Apple is looking more towards the Services end as opposed to the Hardware
End. Their logic is their services will drive you to buy an iPhone
With AR, many years off till it really gets going and 5G a couple years away till full implementation...Why am I buying a new iPhone
The sparkle and lust of the iPhone are gone
Unfortunately. So when you say is Apple listening you should be saying are customers and investors paying attention and the stock
Price tells the story
Enough said....... Every great company has its day and then something better comes along

 

[jb007clone]

The consumer always has a choice. Vote with your wallet. If you are able to get another device from another company that does say 95% of things for 50% of the price. Make a decision if that 5% is worth the difference.

 

[akash.nu]

Apple may "hear people", but they don't really ever "listen" to those people.

I’m glad they don’t. An average joe does not know the next technological leap we’re going to take and generally people hate changes. If big technology companies start listening to the population, we will never move forward.

 

[44267547]

Unfortunately Apple is looking more towards the Services end as opposed to the Hardware

Apple should be geared towards Services, as services has been on the rise for Apple for years with growth. And that’s exactly what retains the customer into their ecosystem, (i.e. Apple Pay, iMessage, iTunes, etc.) Hardware is superficial to the consumer, they look for things that they don’t want to abandon that seamlessly flow together through other iOS devices, and that is why services is vital to their operations.

 

[0014]

I’m glad they don’t. An average joe does not know the next technological leap we’re going to take and generally people hate changes. If big technology companies start listening to the population, we will never move forward.

Completely disagree.

Technology developments on the whole exist because the population provide a demand for it.

Yes there are the odd development that is a solution to a problem no one knew they had, the touchbar on a MacBook Pro for example.

But for the majority it’s because the demand is there.

They should listen to their customers as that’s the people they are supplying their product(s) too. As the saying goes the customer knows best. If a company tries telling the customer that the company knows best then eventually the customer will shop elsewhere.

The public don’t need to know the next tech leap. That’s up to the tech company to come up wit the tech leap to solve a problem.

People wanted a way of secure biometric unlocking of their phone, whilst wearing gloves or in a protective case etc. So Apple developed FaceID. Not the first to market as Samdung pushed out phones with eye scan unlock. But it didn’t work anywhere near as well as FaceID and is easily fooled.

So I disagree the population shouldn’t be listened to. As it’s them that are using the technology.

 

[LizKat]

If you went back to 2007 and told someone that the newest iPhone would cost almost as much as a MacBoook, they would tell you you are out of your mind....

How soon we get spoiled, man. I was pretty damn excited in 2007 when I got my iPhone. Not least because I had been one of the early adopters of that swell Moto ROKR E1 iTunes phone...

But if you had told me in 2007 that there'd come a day when I could take a new iPhone out of the box and turn it on and tell it my preferred language is English and I live in the US and then turn on my old phone and hold it next to the new one for a few minutes and the new one would finish all those annoying setup details by itself...

Then if you had also told me later on that instead of having to punch in a passcode all the time in winter (because my hands get so chapped from the cold that my finger prints become unrecognizable), all i had to do was hold my XR up and look at it to wake it and get past the lock screen...

How the XR knows who I am at five a.m. when I need a cuppa coffee just to find the button on a Keurig and make a cuppa coffee is a pretty good trick if you ask me.

I'm paying a price for elegant solutions to annoying problems. I get more than my money's worth with Apple, and that's largely been the case for me since 1985.

And speaking of paying too much for something... my 512k Mac set me back 2400 bucks in 1985. I shelled it out enthusiastically even though that was like 800 dollars more than I had paid for the Volkswagen out in my driveway at that time. The VW was great but eventually rusted out. The 512k Mac was great and it still boots...

I knew what I was getting even then. Quality design, quality engineering, quality attention to interface issues. Goodbye DOS machines: I never looked back.

So today, a grand for a maxed out XR that could run a city does not seem like too much to ask. Even if I do end up eating rice and beans for quite awhile to squeeze it into my budget.

Whenever I have some issue with Apple over hardware or software (and I do have a list) then I remind myself of what it was like to have to set up stuff like VCRs and even clock radios back in the day. Your guess was as good as God's sometimes, even with a manual in hand.

Now one opens an iPhone box and there's just a little Hello card in there in case one is a complete idiot, and one turns the thing on and "it just works". And now of course we complain about default settings.

We're carrying around in a pocket or purse a computing device with far more power than used to reside in a mainframe housed in a room with the dimensions of a city block. Once in awhile we're impressed anew by the convenience of some particular feature or app or the beauty of whatever entertainment we've popped onto our latest iPhone or iPad.

But, gee after all this time, Apple's still not perfect, and charges so much...

 

[I7guy]

How soon we get spoiled, man. I was pretty damn excited in 2007 when I got my iPhone. Not least because I had been one of the early adopters of that swell Moto ROKR E1 iTunes phone...

But if you had told me in 2007 that there'd come a day when I could take a new iPhone out of the box and turn it on and tell it my preferred language is English and I live in the US and then turn on my old phone and hold it next to the new one for a few minutes and the new one would finish all those annoying setup details by itself...

Then if you had also told me later on that instead of having to punch in a passcode all the time in winter (because my hands get so chapped from the cold that my finger prints become unrecognizable), all i had to do was hold my XR up and look at it to wake it and get past the lock screen...

How the XR knows who I am at five a.m. when I need a cuppa coffee just to find the button on a Keurig and make a cuppa coffee is a pretty good trick if you ask me.

I'm paying a price for elegant solutions to annoying problems. I get more than my money's worth with Apple, and that's largely been the case for me since 1985.

And speaking of paying too much for something... my 512k Mac set me back 2400 bucks in 1985. I shelled it out enthusiastically even though that was like 800 dollars more than I had paid for the Volkswagen out in my driveway at that time. The VW was great but eventually rusted out. The 512k Mac was great and it still boots...

I knew what I was getting even then. Quality design, quality engineering, quality attention to interface issues. Goodbye DOS machines: I never looked back.

So today, a grand for a maxed out XR that could run a city does not seem like too much to ask. Even if I do end up eating rice and beans for quite awhile to squeeze it into my budget.

Whenever I have some issue with Apple over hardware or software (and I do have a list) then I remind myself of what it was like to have to set up stuff like VCRs and even clock radios back in the day. Your guess was as good as God's sometimes, even with a manual in hand.

Now one opens an iPhone box and there's just a little Hello card in there in case one is a complete idiot, and one turns the thing on and "it just works". And now of course we complain about default settings.

We're carrying around in a pocket or purse a computing device with far more power than used to reside in a mainframe housed in a room with the dimensions of a city block. Once in awhile we're impressed anew by the convenience of some particular feature or app or the beauty of whatever entertainment we've popped onto our latest iPhone or iPad.

But, gee after all this time, Apple's still not perfect, and charges so much...

I didn’t think I could get excited about a phone, however I love the max. I had reservations about oled (pwm headaches and color shift) and the size. But those concerns have dissipated.

But yeah, the mostly automatic transfer of settings really surprised me.

 

[Momof2.1107]

I would never opt for one personally but people are simply not attracted by 2 year contracts which are demanding £80 a month for these new more expensive iPhones. They have no choice but to try and tempt people in. Before this year I was not even aware a 3 year contract existed.

In the US, my carrier T-Mobile never offers 3 year contracts. I already made a payment plan for myself to have my device paid off in a year and still pay less than what my carrier is displaying for monthly device payments. It’s one of the reasons why I’m opting to stay with my X for another 9 months.

 

[Momof2.1107]

I would never opt for one personally but people are simply not attracted by 2 year contracts which are demanding £80 a month for these new more expensive iPhones. They have no choice but to try and tempt people in. Before this year I was not even aware a 3 year contract existed.

In the US, my carrier T-Mobile never offers 3 year contracts. I already made a payment plan for myself to have my device paid off in a year and still pay less than what my carrier is displaying for monthly device payments. It’s one of the reasons why I’m opting to stay with my X for another 9 months.

 

[Momof2.1107]

I would never opt for one personally but people are simply not attracted by 2 year contracts which are demanding £80 a month for these new more expensive iPhones. They have no choice but to try and tempt people in. Before this year I was not even aware a 3 year contract existed.

In the US, my carrier T-Mobile now offers 36 month contracts instead of 24 months. I already made a payment plan for myself to have my device paid off in a year and still pay less than what my carrier is displaying for monthly device payments. It’s one of the reasons why I’m opting to stay with my X for another 9 months. These phones are getting more expensive, but that’s not going to stop me from upgrading now every 2 years.

 

[The-Real-Deal82]

In the US, my carrier T-Mobile never offers 3 year contracts. I already made a payment plan for myself to have my device paid off in a year and still pay less than what my carrier is displaying for monthly device payments. It’s one of the reasons why I’m opting to stay with my X for another 9 months. These phones are getting more expensive, but that’s not going to stop me from upgrading now every 2 years.

It’s new here but what else can carriers do if so few are buying the XS or XR? It’s a reactionary offer to try and make consumers think the phone is cheaper than it actually is. I’ve never been an annual upgraded as I’ve never seen the point in wasting money on a very slightly better phone. Two year contracts have been the norm where I live for years now and are even more popular than they used to be.

 

[PeteS1963]

It’s new here but what else can carriers do if so few are buying the XS or XR? It’s a reactionary offer to try and make consumers think the phone is cheaper than it actually is. I’ve never been an annual upgraded as I’ve never seen the point in wasting money on a very slightly better phone. Two year contracts have been the norm where I live for years now and are even more popular than they used to be.

Generally (I haven’t always done it) I find it cheaper and more flexible to buy the phone outright and sell it after one year to a friend or family member. So far I’ve always got good money and I’ve also got a very good and cheap SIM only deal that I’d like to keep.

This also reminds me of my wife’s friend. She’s sill using an iPhone 6 that was on a 2 year contact. She’s had the same contract for just over 4 years now so she’s basically paid for the phone twice. If you ask her why she hasn’t got another contract, gone SIM only etc her answer is “I can’t be bithered”. You’d be surprised how many people are like that and of course the carriers love them!

 

[The-Real-Deal82]

Generally (I haven’t always done it) I find it cheaper and more flexible to buy the phone outright and sell it after one year to a friend or family member. So far I’ve always got good money and I’ve also got a very good and cheap SIM only deal that I’d like to keep.

This also reminds me of my wife’s friend. She’s sill using an iPhone 6 that was on a 2 year contact. She’s had the same contract for just over 4 years now so she’s basically paid for the phone twice. If you ask her why she hasn’t got another contract, gone SIM only etc her answer is “I can’t be bithered”. You’d be surprised how many people are like that and of course the carriers love them!

I’d never buy a phone outright as I’d hate to see that much money going on a phone in one hit. I’m happy to pay more in smaller sums over a period personally. I’d also get very bored with getting a new phone every year and like to get the most out of each device I own.

 

[PeteS1963]

I’d never buy a phone outright as I’d hate to see that much money going on a phone in one hit. I’m happy to pay more in smaller sums over a period personally. I’d also get very bored with getting a new phone every year and like to get the most out of each device I own.

Well, it usually works out cheaper for me and I don’t get bored saving money I also put a little away each month for my tech budget. So it’s not one hit.

 

[Momof2.1107]

Well, it usually works out cheaper for me and I don’t get bored saving money I also put a little away each month for my tech budget. So it’s not one hit.

That’s what I’m doing starting in January, except I’m going to pay for mine in installments, and it will be paid off in 1 year. I plan to keep next year’s upgrade until 2021, when it’ll be time for me to upgrade again. I do upgrade my watch every 2 years, so every year I will be upgrading either my watch or my phone.

 

[LizKat]

Well, it usually works out cheaper for me and I don’t get bored saving money I also put a little away each month for my tech budget. So it’s not one hit.

Yah I do that too and then move the money into my checking account and pay off the card hit the next billing cycle after buying the phone. I grouse about not the cost of the phone but what else I could do with the bit I'm regularly putting aside sometimes... especially if my old car pops something off its mischievous shopping list once in awhile and puts a ding in my then current cash flow plans. Finally had to spring for a new battery after seven years and it wasn't the expense but the timing that annoyed me: it happened two days after I unboxed my XR. Who knew cars could be jealous?

My carrier contract expired years ago and I just bring a new iPhone to the same plan carried month-by-month when I think my older iPhone is getting too long in the tooth. The reason I do that is the carrier still has me on a 15% discount figuring someday I'll go with their annual upgrade plan. EDIT: I meant $15 discount (which is actually a 38% discount off my base plan cost).

So far when I check, it's still a good deal. So who am I to complain as long as my next new paid-for iPhone I bring to the account continues to activate without a problem? I always check with the carrier first so it's not like they just forgot they're letting me have that discount, despite my bringing a paid-for phone bought at Apple to the carrier account two or three times now. The day they cancel that discount might be the day I leave that carrier AND go for an installment plan, but somewhere else. I guess they realize that by now.