What screen do you have on your MBA REV B 1.6 and 1.86?

[Veinticinco]

Just bought a rev B direct from Apple Store (online) Europe-based.

1.6 HDD...

Week 5, 2009 build...

Screen is a 9C90...

And guess what?

Yep, lines. Faint, not the worst I've seen, but there nonetheless

 

[dubhe]

Just bought a rev B direct from Apple Store (online) Europe-based.

1.6 HDD...

Week 5, 2009 build...

Screen is a 9C90...

And guess what?

Yep, lines. Faint, not the worst I've seen, but there nonetheless

You'll soon not notice them, just enjoy your new MBA!

 

[Veinticinco]

You'll soon not notice them, just enjoy your new MBA!

Thanks I intend to. But it's not quite a case of ignorance is bliss, as I saw the problem long before I read about it here at MR. Plus my eyes see them even if I'm not looking for them.

Doesn't ruin my experience, just annoying knowing that 'perfect' MBA screens DO exist out there, and that Apple are clearly tinkering with screen types shipping whilst stonewalling the issue officially. It's the principle that annoys me more than anything, it is a substandard manufacturing defect whichever way you look at it.

I for one would be happy with some acknowledgment and offer to exchange or credit rebate. But I'm not holding my breath.

 

[dubhe]

Thanks I intend to. But it's not quite a case of ignorance is bliss, as I saw the problem long before I read about it here at MR. Plus my eyes see them even if I'm not looking for them.

Doesn't ruin my experience, just annoying knowing that 'perfect' MBA screens DO exist out there, and that Apple are clearly tinkering with screen types shipping whilst stonewalling the issue officially. It's the principle that annoys me more than anything, it is a substandard manufacturing defect whichever way you look at it.

I for one would be happy with some acknowledgment and offer to exchange or credit rebate. But I'm not holding my breath.

Just wait until the screens are all coming out new without lines, then return your MBA under warranty for a new screen.

 

[elninom]

I hope so. But I don't think they gonna call back our MBA for replacing display because they told that it is a specification.

Just wait until the screens are all coming out new without lines, then return your MBA under warranty for a new screen.

 

[dubhe]

I hope so. But I don't think they gonna call back our MBA for replacing display because they told that it is a specification.

No, they won't do a recall, but if you can convince the Genius you have a faulty screen, by comparing it to the 'new' ones in the store he may be convinced to swap the screen out under warranty. I replaced my first Rev.B MBA this way, but then the 2nd was the same so I gave up.

 

[Veinticinco]

Why would they swapout a screen if it is a known or at least acknowledged issue? Surely, a replacement would be more appropriate.

If an ASG accepted my screen had a problem and then said "no worries, hand it over, we'll crack it apart and install a new screen which may or may not have the same issue to a lesser or greater extent", I wouldn't exactly be overly enthusiastic!

I think I'll call Apple tomorrow and see what the lovely folks in Cork have to say/offer.

 

[manhattanboy]

could someone go over how the screens differ from each other spec wise?

 

[Veinticinco]

I called Apple Store Europe early this morning, obviously rerouted to the US judging by the accent of the guy I spoke to.

First off, he was immediately sympathetic and after I described the issue, acknowledged he knew what I was talking about, and that I was within my rights to not accept it. No arguments, not stonewalling, just 'here are your options sir'....

1. REPLACEMENT. Return the MBA - pickup by courier, wait a couple of days to be returned to Apple, then a day to be checked and a replacement sent out - another 3-5 working days. A week or so without the MBA. I explained I was using it for work and could not be without it for a week (not strictly true as I have perfectly capable standby machines but that's not relevant to my complaint), so he then went onto option 2....

2. HUSH MONEY. Yes, the phrase was actually used. Ok the context was more "I don't want to seem like we're offering hush money here but we want you to be happy and so if you feel you can overlook this issue, since you placed a large order we'd be willing to give you €60 back bringing your MBA under XXXX". I was a bit taken aback. Not at the paltry 'goodwill' but at mere suggestion of it. I said, look it may not be a major issue but the fact remains there's MBAs out there without this fault so it IS a defect. What about option 3 then?

3. RETURN TO APPLE RETAIL STORE. I asked as I could then get an ASG to open the box and check I'm happy. Point blank refused!!! Retail Stores are completely separate...blah blah blah......you can't do it, please don't even try...wasting your time....etc.

So, massively annoyed, I got him to confirm the 14-day cooling-off/unhappy/return period and said I'd think about it.

Plan B then - will call again tomorrow a little later in the day CET (i.e. once the rerouting of calls ends), and see if I get the same response from my brethren down in Cork.

 

[kevinbal]

1.6 Ghz w/ HDD, 9C9A - 2008, Wk 52 from China. *shrugs* Given the poll results, I don't think its as simple as it looked like it could be.

 

[bened]

I just remembered that i have seen this screen model on a rev A model before they ran out. this is great news! They are finally starting to use the excellent screen from Rev A again. i wonder how long before this model will show up more standard so that is the screen I get when i place my order from Amazon?

If Apple has started to use the new screen 9C8F, it might not have reached SSD-models. In Taipei I have seen as well one 1.86/SSD MBA with lines, produced in third week of this year. We did not went through the whole startup so I can't report on the exact screen model. But it looked like all the 9C90 and 9C9A I had seen before.