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Why does Apple Void the Iphone Warranty for Jailbreaking

XTÜch tHe gOdX

XTÜch tHe gOdX

macrumors newbie
Original poster
Oct 30, 2008
20
0
I have a question. How come apple voids the warranty for jailbreaking your ipod? I realize it is a mod for the ipod, but it can't be that bad for apple, right? Ther're not exactly losing so much that they have to void the warranty.
-by the way, no i have not tried to return my ipod.
 
They don't. Well at least they shouldn't. Meaning they shouldn't even be given the opportunity. I can't fathom any possible scenario where somebody would be so stupid as to take a JB iPod or iPhone to Apple and expect to get serviced.

Restoring the device will prevent Apple from knowing it was ever modified.
 
In their eyes, you have illegally modified their software. Why should they help you if something goes wrong?

This would be the same as someone taking their OpenPro to an Apple Store an expecting service.
 
Probably because it is no longer their firmware on the device, it is your modified firmware. If it's not theirs, why should they give service?
 
Tallest Skil said:
This would be the same as someone taking their OpenPro to an Apple Store an expecting service.
Click to expand...

Not quite - you haven't put the iPhone OS onto unsupported hardware. It'd be like taking your Mac Pro to an Apple Store with just Windows on it and no OS X and wanting help with something.
 
XTÜch tHe gOdX said:
I have a question. How come apple voids the warranty for jailbreaking your ipod? I realize it is a mod for the ipod, but it can't be that bad for apple, right? Ther're not exactly losing so much that they have to void the warranty.
-by the way, no i have not tried to return my ipod.
Click to expand...

Why must one jailbreak their Apple product?

I don't and I don't see any reason why I should or why anyone should for that matter.
 
Benguitar said:
Why must one jailbreak their Apple product?

I don't and I don't see any reason why I should or why anyone should for that matter.
Click to expand...

I don't Jailbreak simply because of the instability it can cause.

But it lets people get out of Apple's grip - they can use what applications they want rather than the ones "approved" by Apple. They can add themes, they can add stuff to the lock screen, like new email notifications, new text, missed calls and calendar appointments.

The last things I mentioned is what I really want from my iPhone and is what is making me consider Jailbreaking. Being able to see my calendar appointments on the lock screen would be great..
 
Kilamite said:
Not quite - you haven't put the iPhone OS onto unsupported hardware. It'd be like taking your Mac Pro to an Apple Store with just Windows on it and no OS X and wanting help with something.
Click to expand...

Yeah, that's a better example.

Benguitar said:
Why must one jailbreak their Apple product?

I don't and I don't see any reason why I should or why anyone should for that matter.
Click to expand...

Ignorance is bliss...
 
OrangeDog said:
Unless Apple use diagnostic software to find traces left on the iPhone/iPod even after a restore, which I have read that is in existance.
Click to expand...

Only if you're a total idot that takes hacked devices in for repair. :rolleyes: Once you've done a DFU Restore there are no traces of JB.

And they're not really going to spend ages checking every file to see if the phone has been modified, are they?
 
Benguitar said:
Why must one jailbreak their Apple product?

QUOTE]

After a SEARCHING the vairous forums there were tolls out there that I needed/wanted that simply weren't available via the Apps Store.

It is just like Overclocking a processor; why do it? becuase it get you more performance out of the product you purchased.

As with any performance enhancements there are risks and issues involved. Some deem the gains out weigh the risks and issues that may come about.
Click to expand...
 
I have heard that a regular restore can leave traces so I always do a DFU restore.
 
I honestly don't think they really care whether you restore in DFU mode or regular. I've gotten my phone replaced three times and each time, the numeric battery percentage thing was still on the phone even after a restore, and the genius bar didn't seem to notice or care. I don't believe that diagnostic software they have tells them anything about Jailbreaking if it exists at all...
 
Benguitar said:
Why must one jailbreak their Apple product?

I don't and I don't see any reason why I should or why anyone should for that matter.
Click to expand...

Because Apple is not perfect. They do not make the be all, end all UI. They do a pretty good job of it, but they take almost all possibility of customization away from the user.

Personally I think that Apple's shortsightedness in making a UI that cannot be modified by the user is a huge problem. They tout themselves, or at least have in the past as being a system for the "multimedia crowd." They have marketed themselves towards graphic artists, musicians, etc. Yet, you cannot change the look of your UI. I would expect such stodginess from the like of Microsoft, but that just isn't the case.

I jailbreak my phone in order to have it look and function the way I want it to.
 
OrangeDog said:
That reads contradictory.
Click to expand...

And? He's right -- a DFU restore will remove all traces of jailbreaking.

Unless Apple use diagnostic software to find traces left on the iPhone/iPod even after a restore, which I have read that is in existance.
Click to expand...

No. After a DFU restore, the iPhone diagnostic utilities cannot detect that the phone was previously jailbroken.
 
Tokiopop said:
Probably because it is no longer their firmware on the device, it is your modified firmware. If it's not theirs, why should they give service?
Click to expand...

I think the question is not so much "why should they give you service". It is more "if something goes wrong with the iPhone, how can they know that the problem is Apple's fault and should be fixed under warranty and not the fault of the modified firmware that the user installed himself? "

Kilamite said:
Not quite - you haven't put the iPhone OS onto unsupported hardware. It'd be like taking your Mac Pro to an Apple Store with just Windows on it and no OS X and wanting help with something.
Click to expand...

It's close, but not quite the same. Obviously the Apple Store wouldn't have to help you with any Windows problems; you'd have to call Microsoft for that. But running Windows on your MacPro is supported by Apple through Bootcamp, and I'd say it is unlikely that running Windows breaks your hardware - the same software runs more or less well on millions and millions of computers and was created by a reputable company. So I am quite confident that Apple would fix hardware problems under warranty, even if you only run Windows.
 
gnasher729 said:
I think the question is not so much "why should they give you service". It is more "if something goes wrong with the iPhone, how can they know that the problem is Apple's fault and should be fixed under warranty and not the fault of the modified firmware that the user installed himself? "
Click to expand...

Bingo. They don't want to have to support configurations other than the stock one. It makes sense, at least to me; there's no way that they could be prepared to support all the different modified configurations.
 
Benguitar said:
Why must one jailbreak their Apple product?

I don't and I don't see any reason why I should or why anyone should for that matter.
Click to expand...

If you've used SBSettings once, with the WiFi toggle, Process toggle before, you'll understand...
 
Even DFU restores wont remove all traces, but it isn't logical that they would search all broken phones. They could see which phones been jailbroken if they wanted, takes too much resources to do so though.
 
@op

you are running unsupported software on the device. apple cannot take responsibility (replacing it) if something goes wrong with it. because...it is unsupported.

The warranty is basically instructions on how to use the device. If you are not following the instructions and something goes wrong with it as a result of you not following directions, apple does not need to take responsibility for you. therefore when something goes wrong with it, it is not their problem

I would say its like kids in a chemistry class. If the teacher tells them to wear their goggles and a kid takes them off during doing the experiment, and the kid gets acid in his eyes, the teacher is off the hook. the teacher told them to keep their goggles on but he didnt follow directions. thats not the teachers fault. especially like our teacher, we lost points if we took them off for even a sec.
 
dlamin517 said:
The warranty is basically instructions on how to use the device. If you are not following the instructions and something goes wrong with it as a result of you not following directions, apple does not need to take responsibility for you. therefore when something goes wrong with it, it is not their problem
Click to expand...

No, a warranty is the warranty... The instructions are the instructions on how to use the device :rolleyes:

But a warranty will usually have terms and conditions.
 
Tokiopop said:
No, a warranty is the warranty... The instructions are the instructions on how to use the device :rolleyes:

But a warranty will usually have terms and conditions.
Click to expand...

not really. they are both instructions, have you read the warranty?
 
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