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If you cannot discuss issues with intelligence then why do you engage?

The irony.

You used the educational store. You didn't follow their policies because, presumably, after 30 years you've barely managed to learn to say sawatdee khrap. And then you think it's Apple's fault that they don't hire people to, what, visit you to ask why you didn't use their simple website properly?

If you can't use the internet properly, perhaps you should consider making like an older Thai consumer and using it less.
 
A few comments...

My eMac had bad caps back in 06. A known issue that Apple took a long time to recognise. Many owners were forced to pay $900-odd to repair their machines, whilst some got free repairs, depending on the day/who they spoke to. I wasn't offered a free repair despite several calls, and couldn't afford the repair. I emailed Steve. A few days later, I was contacted by Apple and offered a free repair. So - I get the desire to email Tim to remedy what ails you.

Samsung and free pencils? Congrats - you just bought into a marketing campaign. There's no such thing as "free" anything. You're paying for it one way or another.

Apple = Expensive? Yes, that's been the truth for decades. Worse now than before? Sure - Apple's prices are even more obscene over the past few years in particular than ever before. And hey - people are still buying, so they aren't "too" expensive yet. Supply/Demand controls price.

You didn't read the email that was sent to you. That's your problem, not Apple's.

You are buying through Apple Education pricing? So that's less profit margin for Apple, thus less incentive for anyone there to want to chase you up. Sure, that's bad business, but their business model seems to be working for them.
 
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thus less incentive for anyone there to want to chase you up

The thing is, they did chase him up. They sent an email to the email address he provided when he made the order.

Is it apple's fault that he didn't read it (either because he couldn't read the language of the country he's in, or couldn't be bothered to do so)? I think you're being incredibly generous to OP to suggest it's bad business on Apple's part or in any way their fault.

This could have been easily avoided by OP.
 
OP, yes, Apple does ask for proof of EDU purchases. It sounds like you did not know how to use Safari or understood that a $5,000 purchase in the EDU store may have required proof of EDU status.

Apple has price matched up to 10% in store (I always have that info ready on my phone) too. The same discount as EDU.

Apple -as many have said- do not read these forums.

I have had bad experiences with iPads too, and took a wash of $1,000 on the 2017 iPad Pro due to touch irresponsiveness which has yet to be addressed, it’s frustrating. Yes, the bending iPad Pros are ridiculous too.

I love the Apple pencil though and keep trying new iPads because of the pencil. Made some mistakes too like buying a 2020 iPad Pro for work that wasn’t compatible with my job software, and did not know this until after the return window. So I took a wash there too, but that was completely on me.

And with that mistake, I let go of trying to leave Apple or being angry at them because I have just as many issues with PCs (including my ignorance). If I eventually get a PC too, terrific. Doesn’t matter. I am aware that it can be as much me as it is the technology.

You found a solution with Samsung now, great. Enjoy it.
 
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The thing is, they did chase him up. They sent an email to the email address he provided when he made the order.

Is it apple's fault that he didn't read it (either because he couldn't read the language of the country he's in, or couldn't be bothered to do so)? I think you're being incredibly generous to OP to suggest it's bad business on Apple's part or in any way their fault.

This could have been easily avoided by OP.

If it was just an auto email tho... an actual person would still be responsible for that sale...
 
If it was just an auto email tho... an actual person would still be responsible for that sale...

OP didn't read it anyway, or comply with the rules for getting an education discount. What difference does it make if it was an auto email or a human who pushed the button to send it?

He bought from a website, not an actual person. It's not like he placed the order in store or over the phone with a human and then had the order cancelled by email. I'm really not sure what your point is.
 
For two separate iPad Pros to encounter the exact same problem, it makes me suspect that the OP needs to figure out how and why his backpack was applying enough pressure to bend them.

Receiving a refurbished product as a replacement for a defective one has been Apple's MO for years now, so nothing new there.
 
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