Will Apple respond to Samsung Recall in Keynote?

[I7guy]

Not with this issue. It's not like apple hasn't had issues *cough* grey strip touch disease *cough*

Can't compare an inconvenience against an issue that can maim or worse.
[doublepost=1472909739][/doublepost]

Apple has had this battery issue for years. My brother in laws's battery on his ip5 just expanded and burned. All phones have this problem.

Not all phones have this problem. My 2011 iPad 2 battery is still good. Li-ion batteries do go bad.

If anything, the way Samsung is handling it, I think it will gain them more confidence from consumers about quality control. They are offering replacements within 2 weeks for everyone including the areas not affected by the bad battery batch.

This doesn't give me the warm and fuzzies and I have Samsung products home.

 

[erayser]

This doesn't give me the warm and fuzzies and I have Samsung products home.

I have Samsung TV's and Appliances at home also... very satisfied with the products. I think Samsung is handling it well. When the news broke out, it took 35 claims out of the millions the sold to replace all Note 7's... "as soon as next week or receive a Galaxy S7 or Galaxy S7 Edge plus the price difference. If you want to switch to an S7/S7 Edge, Samsung will refund the price of any Note 7 accessories you may have bought.

Samsung is throwing a $25 gift card for every customer as a “gesture of appreciation." (Source Link - Email to customers)

I'm a fan of all technology... and the issue doesn't affect me... but I am kind of impressed how fast they are trying to resolve the issue. Acting fast for their customers safety (even if the risk is low), is a good thing. I also think owning up to the issue is admirable... and not making excuses.

I love all the iPhone's I've purchased and still do... but we've have been unhappy at times with how Apple handles similar issues. I remember buying the 1st gen iPhone for $599 on launch day... not long after, they dropped the price by $200 and gave me like $30 store credit. I wasn't happy with the compensation. It took a lot of complaints by early adopters before they thought of giving us the store credit. "You're holding it wrong" on antenna gate. This also took a lot of bad press and customer complaints before they offered a free case. Bend gate didn't bother me too much... but the "it only affected 9 units" comment sticks out... then fixing it on the "s" model.

I know this is a pro-apple site... and there is no love for Samsung here. I'm still an owner of iPhone's, iPad's, Apple TV's... so I still have interests in this forum. I've read all the good and bad complaints on Apple here. I may agree or disagree... but respect everyone's opinions. Even if most disagree with me here on this topic, I think Samsung is doing a good job on acting fast for the safety of their customers... even if the issue (by the numbers) seems like a low risk of it happening. Their compensation in their email seems reasonable to me. If this were to happen to Apple... I would hope to see fast reasonable compensation to their customers also. This is what we should expect as customers from Apple, Samsung, Etc...

Back to the topic... I expect see iPhone and tech users taking cheap shots on blogs, vlogs, forums... etc... I remember all the cheap shots we took all the gate issues... so they deserve it. LOL... As for Apple, I'm expecting them to stay classy... but this does make me more excited to watch the Keynotes even more.

 

[JayIsAwesome]

I could see Phil Schiller getting a comment in, much to the delight of some of the Apple faithful. I mean history has shown that Apple making fun of the competition is ok but God forbid anybody do that to Apple.

I'd honestly hope they wouldn't say anything tho. I mean exploding phones are not something to make light of IMO. Not to mention, there have been reports of some iPhone exploding too. And if you take that away, Apple still doesn't exactly have the best track record when it comes to phones with no issues.

Next week's Apple event should focus on Apple and its products. Nothing more, nothing less. Now bring on the glossy black iPhone 7+

 

[bandofbrothers]

Hopefully they'll just concentrate on their products launch and remain professional.

 

[cynics]

I doubt it.

They might modify the script accordingly though. For example if Apple does anything with how the iPhone is charged they might go into extra detail about how safe it is. Which will seem like a stab at Samsung but something they need to address.

 

[mtneer]

Consider your pocket has to have a hole burned in it - our prices or their batteries: stand and deliver.

 

[FrozenInferno]

Naw, throwing little jabs about features is one thing but a safety issue is not a joke. I'd be pretty disappointed in Apple if they made fun of Samsung for something that could potentially hurt people, and besides it could EASILY happen to Apple at any time. When you're sourcing tens of millions of batteries you're bound to get a bad batch eventually. Samsung is doing a good job handling this in the midst of a launch so hopefully Apple is classy about it and avoids setting themselves up for some bad karma of their own.

 

[smacrumon]

I'm glad that the poll says no they shouldn't. It would be incredibly tacky for any Apple executives to poke fun at Samsung Note exploding batteries. This is a failed component, not an overall design flaw in the way the user uses the product. If the Note software crashed all the time, then that might be a point to highlight.
Heck, I've seen iPhones explode into flames when impacting on hard ground surfaces. There are other cases of spontaneous fires of iPhone, just Google "iPhone fire" and read the news articles.
It's a little scary how tech can fail catastrophically.
[doublepost=1473079784][/doublepost]

Naw, throwing little jabs about features is one thing but a safety issue is not a joke. I'd be pretty disappointed in Apple if they made fun of Samsung for something that could potentially hurt people, and besides it could EASILY happen to Apple at any time. When you're sourcing tens of millions of batteries you're bound to get a bad batch eventually. Samsung is doing a good job handling this in the midst of a launch so hopefully Apple is classy about it and avoids setting themselves up for some bad karma of their own.

Perfect. Samsung is doing a good job at cleaning up the mess. They can only be commended on doing recalls worldwide.

 

[I7guy]

I'm glad that the poll says no they shouldn't. It would be incredibly tacky for any Apple executives to poke fun at Samsung Note exploding batteries. This is a failed component, not an overall design flaw in the way the user uses the product. If the Note software crashed all the time, then that might be a point to highlight.
Heck, I've seen iPhones explode into flames when impacting on hard ground surfaces. There are other cases of spontaneous fires of iPhone, just Google "iPhone fire" and read the news articles.
It's a little scary how tech can fail catastrophically.

Nobody is saying a li-ion battery in an iphone can't fail, they are basically one-off situations. There have been at least 35 documented cases so far in the Note 7 recall and other li-ion batteries have failed. Some have failed in aircraft.

Apple does not want to give attention away from their products and they could subject to the same thing; maybe it's a wake up call for apple to be extra-super careful about the battery manufacture process.

 

[smacrumon]

Nobody is saying a li-ion battery in an iphone can't fail, they are basically one-off situations. There have been at least 35 documented cases so far in the Note 7 recall and other li-ion batteries have failed. Some have failed in aircraft.

Apple does not want to give attention away from their products and they could subject to the same thing; maybe it's a wake up call for apple to be extra-super careful about the battery manufacture process.

It is a wake up call regarding better manufacturing and containment of failures inside the device.

I do think you're underplaying Apple's issues as "one off" in the same area though. There have been many documented iPhone fire cases, these ones just from the first pages of searching "iPhone fire". It's pretty alarming.

Apple should focus on what's new and stop commenting at other manufacturers at the keynote. To quote Phil Schiller -- "So sad" if they do make comments.

(Note graphic images contained in some articles.)

IPhone fire left me with severe burns, says cyclist
http://www.bbc.com/news/technology-36955531

iPhone 6 Plus catches fire in man's bed
http://www.phonearena.com/news/iPhone-6-Plus-catches-fire-in-mans-bed_id77021

iPhone catches fire in St. Peters man's pocket
http://www.ksdk.com/news/local/5-on-your-side/iphone-explodes-in-st-peters-mans-pocket/265410117

An iPhone Is the Latest Thing to Catch Fire on a Plane
http://gizmodo.com/an-iphone-is-the-latest-thing-to-catch-fire-on-a-plane-1766081044

Man dies in house fire after leaving his iPhone charging overnight
http://www.independent.co.uk/news/u...g-his-iphone-charging-overnight-a6853601.html

Burning iPhone forces plane to make emergency evacuation
http://www.cultofmac.com/291864/iphone-5-catches-fire-mid-flight-causes-emergency-evacuation/

iPhone 5c catches fire in student's pocket, causes second-degree burns
http://appleinsider.com/articles/14...in-students-pocket-causes-second-degree-burns

iPhone fires: What you need to know
http://www.pcadvisor.co.uk/feature/apple/iphone-fires-what-you-need-know-3323855/

 

[HEK]

I'm glad that the poll says no they shouldn't. It would be incredibly tacky for any Apple executives to poke fun at Samsung Note exploding batteries. This is a failed component, not an overall design flaw in the way the user uses the product. If the Note software crashed all the time, then that might be a point to highlight.
Heck, I've seen iPhones explode into flames when impacting on hard ground surfaces. There are other cases of spontaneous fires of iPhone, just Google "iPhone fire" and read the news articles.
It's a little scary how tech can fail catastrophically.
[doublepost=1473079784][/doublepost]
Perfect. Samsung is doing a good job at cleaning up the mess. They can only be commended on doing recalls worldwide.

Sort of like if you accidentally shoot someone and then give first aid, the shooter should be commended? I don't think so. They are doing the minimum necessary. No commendations for that. Anything less than immediate action, recal and replacement would be criminal. This is a safety issue, not a technical malfunction.

A phone abused like falling on hard surface, left in a hot car, battery case punctured in any way, using non approved power adapters or cables, are all cases of customer abusing the product and are NOT spontaneous.

People need to understand that Li Ion batteries have the potential to destroy themselves. By the very nature of the chemical reactions going on, Crystal dendrites can form connecting the cathode and anode, shorting out that cell and releasing large amounts of heat that may generate a run away reaction.

Given the amount of devices containing Li Ion batteries, manufacturers have managed quite well from keeping this from happening. However consumers should immediately take action if their device swells or gets too hot to touch during charging, back to the manufacturer.

This is not a Samsung thing, nor an apple thing. Currently only Li Ion batteries provide sufficient energy density to somewhat satisfy consumers regarding battery use time. A number of universities have made progress on improving the chemistry of Li Ion batteries so they will not have this condition. Hopefully these improvement will get into manufacturing process soon.

 

[smacrumon]

Sort of like if you accidentally shoot someone and then give first aid, the shooter should be commended? I don't think so. They are doing the minimum necessary. No commendations for that. Anything less than immediate action, recal and replacement would be criminal. This is a safety issue, not a technical malfunction.

A phone abused like falling on hard surface, left in a hot car, battery case punctured in any way, using non approved power adapters or cables, are all cases of customer abusing the product and are NOT spontaneous.

People need to understand that Li Ion batteries have the potential to destroy themselves. By the very nature of the chemical reactions going on, Crystal dendrites can form connecting the cathode and anode, shorting out that cell and releasing large amounts of heat that may generate a run away reaction.

Given the amount of devices containing Li Ion batteries, manufacturers have managed quite well from keeping this from happening. However consumers should immediately take action if their device swells or gets too hot to touch during charging, back to the manufacturer.

See above HEK. Apple has its own issues. https://forums.macrumors.com/thread...ecall-in-keynote.1991317/page-2#post-23324615
Some companies deny safety issues, some take fast action. Samsung took fast action. It can be commended. GM on the other hand didn't address its safety issues fast General Motors ignition switch recalls - Wikipedia, the free encyclopaedia http://www.atlantamagazine.com/great-reads/no-accident-inside-gms-deadly-ignition-switch-scandal/

 

[I7guy]

It is a wake up call regarding better manufacturing and containment of failures inside the device.

I do think you're underplaying Apple's issues as "one off" in the same area though. There have been many documented iPhone fire cases, these ones just from the first pages of searching "iPhone fire". It's pretty alarming.

Apple should focus on what's new and stop commenting at other manufacturers at the keynote. To quote Phil Schiller -- "So sad" if they do make comments.

(Note graphic images contained in some articles.)

IPhone fire left me with severe burns, says cyclist
http://www.bbc.com/news/technology-36955531

iPhone 6 Plus catches fire in man's bed
http://www.phonearena.com/news/iPhone-6-Plus-catches-fire-in-mans-bed_id77021

iPhone catches fire in St. Peters man's pocket
http://www.ksdk.com/news/local/5-on-your-side/iphone-explodes-in-st-peters-mans-pocket/265410117

An iPhone Is the Latest Thing to Catch Fire on a Plane
http://gizmodo.com/an-iphone-is-the-latest-thing-to-catch-fire-on-a-plane-1766081044

Man dies in house fire after leaving his iPhone charging overnight
http://www.independent.co.uk/news/u...g-his-iphone-charging-overnight-a6853601.html

Burning iPhone forces plane to make emergency evacuation
http://www.cultofmac.com/291864/iphone-5-catches-fire-mid-flight-causes-emergency-evacuation/

iPhone 5c catches fire in student's pocket, causes second-degree burns
http://appleinsider.com/articles/14...in-students-pocket-causes-second-degree-burns

iPhone fires: What you need to know
http://www.pcadvisor.co.uk/feature/apple/iphone-fires-what-you-need-know-3323855/

So you are going to websearch "phone fires" out of 1 billion idevices in use and try say there is pattern? Basically creating a strawman argument.

http://www.cbsnews.com/news/lithium-battery-fire-risk-samsung-galaxy-note-7/

 

[djcerla]

My money is on something very subtle that the audience will pick up nonetheless in a big laughter.

The recall is too much a benefit for Apple to stay completely mum, with newspapers of the world slapping blown-up Samsung devices on their first pages.

 

[smacrumon]

So you are going to websearch "phone fires" out of 1 billion idevices in use and try say there is pattern? Basically creating a strawman argument.

http://www.cbsnews.com/news/lithium-battery-fire-risk-samsung-galaxy-note-7/

Not setting up any argument, just stating there have been issues with Apple phones igniting in fire as well.
Manufacturers will need to fix this to avoid customers ending up in serious strife.

 

[Rogifan]

No they won't and they shouldn't.

 

[maxsix]

Apple focuses on selling it's products not knocking the other guy.

Actually Apple _ does _ have a long history of attacking the competition. The campaign against Microsoft was huge for years. Those who know Apple history are well aware of the way Apple attacks competitors.

 

[HEK]

See above HEK. Apple has its own issues. https://forums.macrumors.com/thread...ecall-in-keynote.1991317/page-2#post-23324615
Some companies deny safety issues, some take fast action. Samsung took fast action. It can be commended. GM on the other hand didn't address its safety issues fast General Motors ignition switch recalls - Wikipedia, the free encyclopaedia http://www.atlantamagazine.com/great-reads/no-accident-inside-gms-deadly-ignition-switch-scandal/

I don't commend companies that do what they should on safety issues. That's an absolute requirement and minimum response. I do however condem companies that slack in their response to safety issues. As for other issues like non injurious product issues, design or manufacturing failures, those I see as issues where company can receive commendation or condemnation depending on their actions and timing.

Out and out fraud, as with Audi emissions on Diesel engines can only be condemned regardless of actions taken post disclosure. And rightfully should be prosecuted and top management seeing jail time.

 

[Armen]

Actually Apple _ does _ have a long history of attacking the competition. The campaign against Microsoft was huge for years. Those who know Apple history are well aware of the way Apple attacks competitors.

Are you talking about the I'm a Mac - I'm a PC ads?

 

[smacrumon]

I don't commend companies that do what they should on safety issues. That's an absolute requirement and minimum response. I do however condem companies that slack in their response to safety issues. As for other issues like non injurious product issues, design or manufacturing failures, those I see as issues where company can receive commendation or condemnation depending on their actions and timing.

Out and out fraud, as with Audi emissions on Diesel engines can only be condemned regardless of actions taken post disclosure. And rightfully should be prosecuted and top management seeing jail time.

I do commend companies that do follow through on safety issues, because many do not, and just the same condemn companies that have disregard for safety.

 

[I7guy]

Not setting up any argument, just stating there have been issues with Apple phones igniting in fire as well.
Manufacturers will need to fix this to avoid customers ending up in serious strife.

I'm trying to say there is a difference between some one-off unfortunate incidents that go across li-ion batteries and a recall due to some manufacturing issue. Your examples cite the former, the Note 7 seems to cite the latter.

 

[Agent OrangeZ]

I think Phil Schiller makes the comment...
What do you think?

 

[Delolia]

Maybe a joke from Phil but Tim Cook will not do that I think.

 

[HEK]

Are you talking about the I'm a Mac - I'm a PC ads?

Those were some of the best ads I've ever seen.. You can find a compilation on you tube. They were genuinely well written.

 

[Tech198]

So we all know Samsung loves taking shots at Apple, whether it's through their ads and calling users "wall-huggers" or by bragging about keeping the headphone jack before the iPhone 7 officially removes it. Well now the shoe is on the other foot and Samsung has a global recall on their hands. How will Apple respond next week in the keynote, or should they take the high road?

Maybe just to make a point.. I wouldn't say "should" because that sounds like they have to. If they "have" to then Apple is just as bad as Samsung .

I'd rather say "will"

Your not gonna hear a 5 minute speech about it, but a few chuckles in the audience.

Ok, well .. moving on with the keynote. But knowing the media.. they'll be all over it, as a big blow to "not get a Note 7" when that's not true at all.