There are 3 possible scenarios:
- A person reports a non-existent issue (either deliberately misleading or an honest mistake)
- A person reports a legitimate issue they are experiencing
- A person reports an issue (that is legitimate to them) but is only an issue because of their anal-retentiveness.
In their attempts to combat #1 and #3, Apple defenders often end up throwing #2 into the mix.
It's important for this online community to identify posts that fall into #1. It's helpful to put #3 into the proper perspective so that others who read their complaints and have the same standards can make an informed decision.
It's vital to identify and acknowledge true issues. Sadly, every online forum has their share of blind defenders. To them, it doesn't matter how many others report having the problem. They won't believe it. Should the number and loudness of complaints be enough for Apple to acknowledge that the problem exists, and Apple offers a solution, THEN they'll say, "
see Apple is taking care of it, no need to complain!" (ignoring the fact that they resisted the existence of the problem all along.)
and so it goes.