I bought a new 12.9" iPad pro on the first available day last Wednesday. The o, k, and to a lesser extent i and j keys on the on-screen software keyboard consistently recognized touch with a click and change in colour of the key but the letter would often not appear in any program. For o in particular, it often required several attempts to make the letter register.
Spent time on the phone with apple and they didn't have a solution. A full restore to factory settings didn't help.
I returned it to the store today and picked up a new 12.9" iPad pro. Brought it home and this one is worse. Ofter 5 or more presses of o or k to get it to register. When the iPad is turned clockwise to landscape mode, the q and w are then in the same region of the device and they don't work either. Seven presses of the q before a letter appeared on the screen. It seems the bottom right of the touchscreen has an issue.
Called Apple and we went through the same routine. No solution. Taking it back tomorrow.
Apple couldn't find any reference to the same issue but I see that the iPhone X has had similar problems.
Any one else experience similar issues?
Spent time on the phone with apple and they didn't have a solution. A full restore to factory settings didn't help.
I returned it to the store today and picked up a new 12.9" iPad pro. Brought it home and this one is worse. Ofter 5 or more presses of o or k to get it to register. When the iPad is turned clockwise to landscape mode, the q and w are then in the same region of the device and they don't work either. Seven presses of the q before a letter appeared on the screen. It seems the bottom right of the touchscreen has an issue.
Called Apple and we went through the same routine. No solution. Taking it back tomorrow.
Apple couldn't find any reference to the same issue but I see that the iPhone X has had similar problems.
Any one else experience similar issues?