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Runs For Fun

macrumors 65816
Nov 6, 2017
1,138
2,601
There's a lot of stuff that's missing from OP's story. Any chance someone else came along and set a passcode after you walked away from it?
 
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laptech

macrumors 601
Apr 26, 2013
4,139
4,464
Earth
To remove a passcode on an ipad you just need to restore it via itunes. You put the phone into recovery mode and itunes does the rest. Now if the OP had contacted Apple support as they say they did, they would have informed him/her of that procedure because it is the simplest and quickest way to remove a passcode. The only thing the OP would need is the correct Apple ID that was used during the ipad's setup. So for the OP to say that Apple phone support was not able to help, I do not believe them.

So, two things will happen. The OP will come back and say everything has worked OR the OP will come back with excuses that nothing worked and still needs help unlocking the ipad, which if that happens then it is my opinion the OP is not the owner of the ipad because everything that has been suggested would remove the passcode and would have taken less than 30mins to do it.
 

sonicrobby

macrumors 68020
Apr 24, 2013
2,493
552
New Orleans
OK, thank you everyone for all your responses.

Here are the facts:

-I bought a brand new IPAD from Apple.com online,
-I set it up (meaning putting the apple ID, etc.) then put it aside for sometime. Same day I come back to it to continue working on it. And Voila! the IPAD is locked, asking me for PASSCODE that I never set up.
-I called Apple support, they didn't and could not provide any reasons why the new IPAD is asking for Passcode!!
-They told me to log into icloud and erase the IPAD from the account,
-And that's what I did: I erased it from my account. Oh, but SURPRISE, SURPRISE, the Apple geniuses in California did not think about this part:
The erasing of the IPAD cannot be processed UNLESS THE IPAD IS ONLINE!
-So of course if the device cannot be logged into, how would it go online???
-The only solution seems to be (which I am not sure it's going to work) to connect the device to my computer which of course not possible because I don't have USB C port on my laptop.

I have always had PC's and set them up myself with no issues. A $1400 IPAD is still sitting on my desk and I cannot use it because the engineering is at fault. I know there are many loyal fans of Apple out there but I must say the way this product has been set up makes no sense and it's not user friendly at all. I expected so much more from the brand but it's all hocus pocus! I checked online and SO MANY people have the same issue of getting a PASSCODE blocking them from getting into their brand new device. This is the first time I bought an Apple product and probably the last time.
If you were able to set it up, you must have put a passcode in ?
I cant recall if you are able to skip this to not add a passcode, but you would have had to remember doing this because its not a simple “skip” button.
 

gorkt

macrumors 6502a
Sep 15, 2007
718
597
Yeah, what he is saying is absolutely not possible. I just set up an iPad yesterday. He is either lying, or forgot he put in his passcode already, or someone swiped the iPad before he finished setting it up and put in a passcode, or the cat walked over the screen, setting up a passcode.
 
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adrianlondon

macrumors 603
Nov 28, 2013
5,543
8,365
Switzerland
I don't know what he did, he also couldn't remember clearly, but my Dad updated to iOS 14 on his iPad and accidentally activated two-factor security. Apple really makes it difficult to not activate this as it words the pop-up in such a way that you just click "next" or whatever and it gets set up. Luckily, the security email also came to me and I clicked the option to remove it.

But whatever he did, he also enabled the passcode (which until then was disabled). He says he didn't, but when he rebooted the iPad it asked for a passcode. I can only guess it gets turned on when 2-factor gets activated. As he hadn't used a passcode since getting the iPad and immediately disabling it, he couldn't remember what it originally was. He tried 10 times then got locked out.

He has no computer so that was it. He had to take it round to a friend's place who connected it to their laptop, DFU mode, and re-installed iOS. I talked him through getting it working again (luckily he knows his iCloud id and password!) and we immediately set a very easy Passcode then disabled it. Hopefully, when iOS 15 comes along and pulls the same trick, he remembers what he did and doesn't blindly follow the prompts and activate 2-factor again. Or if he does, we remember that passcode.
 

AutomaticApple

Suspended
Nov 28, 2018
7,401
3,378
Massachusetts
Well, it looks like the OP has magically disappeared. ;)

Whether they were a criminal or just some kid trying to get into the shiny new iPad Pro owned by their parents, all we know is that they've vanished. The jury is out there though. Maybe they're somewhere else on the internet right now trying to convince a different group of people to help them out.

Enough rambling though...
 

russell_314

macrumors 604
Feb 10, 2019
6,683
10,291
USA
Well, it looks like the OP has magically disappeared. ;)

Whether they were a criminal or just some kid trying to get into the shiny new iPad Pro owned by their parents, all we know is that they've vanished. The jury is out there though. Maybe they're somewhere else on the internet right now trying to convince a different group of people to help them out.

Enough rambling though...
Well without the passcode or the Apple ID and password they won't be able to unlock it. Why do you think there are so many activation locked iPhones on eBay. People steal them then find out they're only worth selling for parts.
 

posguy99

macrumors 68020
Nov 3, 2004
2,284
1,531
But whatever he did, he also enabled the passcode (which until then was disabled). He says he didn't, but when he rebooted the iPad it asked for a passcode. I can only guess it gets turned on when 2-factor gets activated. As he hadn't used a passcode since getting the iPad and immediately disabling it, he couldn't remember what it originally was. He tried 10 times then got locked out.
Why wouldn't you want a passcode?
 

mmomega

macrumors demi-god
Dec 30, 2009
3,888
2,101
DFW, TX
OK, thank you everyone for all your responses.

Here are the facts:

-I bought a brand new IPAD from Apple.com online,
-I set it up (meaning putting the apple ID, etc.) then put it aside for sometime. Same day I come back to it to continue working on it. And Voila! the IPAD is locked, asking me for PASSCODE that I never set up.
-I called Apple support, they didn't and could not provide any reasons why the new IPAD is asking for Passcode!!
-They told me to log into icloud and erase the IPAD from the account,
-And that's what I did: I erased it from my account. Oh, but SURPRISE, SURPRISE, the Apple geniuses in California did not think about this part:
The erasing of the IPAD cannot be processed UNLESS THE IPAD IS ONLINE!
-So of course if the device cannot be logged into, how would it go online???
-The only solution seems to be (which I am not sure it's going to work) to connect the device to my computer which of course not possible because I don't have USB C port on my laptop.

I have always had PC's and set them up myself with no issues. A $1400 IPAD is still sitting on my desk and I cannot use it because the engineering is at fault. I know there are many loyal fans of Apple out there but I must say the way this product has been set up makes no sense and it's not user friendly at all. I expected so much more from the brand but it's all hocus pocus! I checked online and SO MANY people have the same issue of getting a PASSCODE blocking them from getting into their brand new device. This is the first time I bought an Apple product and probably the last time.
- $1400 ipad returned to apple.com online for full price.
- Make decision to either purchase another or not.
- If deciding not to then you never have the mental anguish of having to make a post like this about an Apple product or dealing with this situation ever again.
- At the worst case scenario, the cost of your time is lost.

There are several solutions to the problem. Just depends on which one you decide to do.
The last thing I would do is keep that tthing or buy another product from a company that pissed me off that bad.
 

adrianlondon

macrumors 603
Nov 28, 2013
5,543
8,365
Switzerland
Why wouldn't you want a passcode?
He says he doesn't use it for anything that needs security, and he can't be bothered to unlock it each time he uses it. I keep trying to convince him to use one but ... well, I'm often stubborn and I know who I inherited it from :)
 

daddyd302

macrumors 6502
Feb 2, 2012
362
220
West Allis, WI
This story seems very fishy. The OP doesn't even bother to state which ipad model he has and I've seen numerous posts in the past where people asked about how to bypass the passcode. People been suggesting ways to get it resolve but the OP doesn't seem interested in it.
 
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AutomaticApple

Suspended
Nov 28, 2018
7,401
3,378
Massachusetts
OP seems to have mysteriously disappeared ?
This story seems very fishy. The OP doesn't even bother to state which ipad model he has and I've seen numerous posts in the past where people asked about how to bypass the passcode. People been suggesting ways to get it resolve but the OP doesn't seem interested in it.
Yes, thats exactly what Ive been pointing at. There is probably a reason that the OP isnt happy with the already provided solutions and has just chosen to abruptly disappear without a word. ;)
 

Ungibbed

macrumors 6502a
Dec 13, 2010
771
200
USA
I had set up a disabled friends iPhone 11 to not require a passcode or Face ID for his situation (sits on his lap and he can’t lift his arm). I also had warned him about major security issues and such but he’s hard headed and ease of use is paramount for him. Thankfully it never leaves his sight and he’s on it all day long.

Apple has an insane amount of warnings that come up for removing your pin requirement and iOS will nearly have a dang fight with you.
 
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