Same questions. Did you call the AT&T main customer service number or did you call your local AT&T store? When did you buy your iphone?
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$200 Refund-Post Only if you got one
- Thread starter billyripkin
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Same questions. Did you call the AT&T main customer service number or did you call your local AT&T store? When did you buy your iphone?
Did you get any kind of transaction ID or confirmation number? Something others could reference when talking to different customer service reps? I hate calling back over and over again playing customer rep roulette.
Although I didn't purchase an iPhone, I'll be Minnesota nice & I'm gonna call the Minnesota Apple Stores and tell you what they all said about price cuts for a phone bought on launch day. Updates within 20 mins.
UPDATE:
Bloomington(MOA): No.
Edina (Southdale): No.
Minnetonka (Ridgedale): No. (but the software updates will be available to people who bought iPhones before yesterday. DUH)
Roseville (Rosedale): No.
The guy in Roseville (the manager) said he had very strict orders from 'up above' to adhere to the 2-wk return policy with no exceptions.
UPDATE:
Bloomington(MOA): No.
Edina (Southdale): No.
Minnetonka (Ridgedale): No. (but the software updates will be available to people who bought iPhones before yesterday. DUH)
Roseville (Rosedale): No.
The guy in Roseville (the manager) said he had very strict orders from 'up above' to adhere to the 2-wk return policy with no exceptions.
I called 611. Bought my phone on 6/29 from the local Apple Store.
Not sure if it helps, but the rep noted that I have been with AT&T/Cingular since 2003. I did not ask for any specific credit amount, just for her to do anything if she could to make up for what Apple did. The rep was quite shocked to hear about it; I was apparently the first person to inform her of Apple's treachery.
Nope, sorry. I did log on to my account and I see now a negative balance of around $130.00, so I know she did what she said she would do.
At this point, I just want to make my point known to as many people as possible and as loudly as possible. Also, there are reports of several people getting the 200 bucks back via AMEX. My card has a similar program and I filed a complaint under it.
For those of you who got a $200 credit from AT&T: Did you just dial 611 on your phone or is there another number to call?? I talked to a very rude lady yesterday when I dialed 611.
Thanks!
Thanks!
It's such bs. Some people are getting it and I've been a customer longer than they claim and I had no luck. That's the most frustrating thing about this whole mess.
Called 611 for the third time. Very nice lady told me no credits and that regardless of what other people are getting she cannot give out service credits for hundreds of dollars. I hate the fact that this is all hit or miss. I give up.
Well, I went to the AT&T store last Saturday and bought the 4G model, as I could not justify the cost of the 8G. Marvelous device! I watched the keynote yesterday, and wondered what my options were. After seeing some postings elsewhere, I packed everything up this morning and trundled off to the AT&T store. I was greeted by two very friendly people, and told them the story. Within seconds she was ready to credit my card. I asked if I could upgrade to the 8G, and she said certainly! Well, I now have a brand new 8G model, and money back too! Life is good.
I bought a refurb 4G online on 8/20, delivered 8/27...called yesterday and the woman gave me a $100 refund, only after arguing with her for a bit after she offered to send me a new case since I was technically outside of the 10 days. Called again today after reading the posts. The guy told me the period for pricematch was 14 days, and refunded me the additional $50 with no problems.
Customer service (I think 0, then 5). I then asked for a manager - normal service reps cannot give credits. I would imagine the retention department would also be able to help you out.
I called 611. They seem have specific instructions to not give any compensation and tell customers to contact the local store. My local store said they had a long conference call on this today and said they were only offer credits for purchases within 14 days. They seemed willing to make up for it with discounts on phones and accessories, but I already got business discount on things, so... meh.
OK, this is exactly what I was hoping for.
But a situation like this should not happen again.
I'm sure the refund is reflected in their accounts and that will make them ineligible for the $100. I'm assuming that's what Steve was referring to by "who is not receiving a rebate or any other consideration."
Well they scanned my iPhone box when i went to get my refund. She asked if i wanted to keep it, i said yes, and since I technically got it for the new price i was eligible for the 30 day trail to sit with an Apple Store genius and receive help/tips on any mac product.
Something i'll never use, nothing personal to you geniuses that lurk on the boards, been using macs since i was... 6 or 8.
Something i'll never use, nothing personal to you geniuses that lurk on the boards, been using macs since i was... 6 or 8.