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2016 Macbook Pro Issue - High Pitched Keyboard Clicking Sound
- Thread starter monstermac77
- Start date
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I received my replacement today, before this they tried to fix my previous purchase twice. Still no luck. The keyboard still makes same noise. Should I give up on them and return or settle with this keyboard?
The replacement is not newly manufactured it shows that it was manufactured on 5th of Dec 2016. My last laptop was built on 28th November.
So what I am guessing is they just gave me some returned or refurbished computer. :/
I am SAD
The replacement is not newly manufactured it shows that it was manufactured on 5th of Dec 2016. My last laptop was built on 28th November.
So what I am guessing is they just gave me some returned or refurbished computer. :/
I am SAD
I received my replacement today, before this they tried to fix my previous purchase twice. Still no luck. The keyboard still makes same noise. Should I give up on them and return or settle with this keyboard?
The replacement is not newly manufactured it shows that it was manufactured on 5th of Dec 2016. My last laptop was built on 28th November.
So what I am guessing is they just gave me some returned or refurbished computer. :/
I am SAD
If you can stay without it, I would sit this one out for a few good months. There is clearly something wrong with these keyboards, too many examples (me included).
I would get your money back while you can and wait.
I received my replacement today, before this they tried to fix my previous purchase twice. Still no luck. The keyboard still makes same noise. Should I give up on them and return or settle with this keyboard?
The replacement is not newly manufactured it shows that it was manufactured on 5th of Dec 2016. My last laptop was built on 28th November.
So what I am guessing is they just gave me some returned or refurbished computer. :/
I am SAD
Maybe there's someone at the local Apple Store who can repair it as someone reported earlier today:
I bought a new 15" MBP on Christmas Eve. Within minutes of using the machine it exhibited this same key noise issue for the T key. I gave it a few hours of use to see if it needed to be broken in, but I didn't feel good about waiting longer for a laptop that shouldn't have a problem like this. I returned it and they gave me a brand new one, no issues. I told them about the keyboard issue.
Now I have the replacement and it's starting to do the same thing with the B key. It's only the B key. As others have described, it seems to happen most once the machine is warm. This is why nobody can ever make it happen when they get to the Apple Store (it's been on sleep and cooled down significantly).
If this doesn't go away I'm going to take it in for service, but this definitely sounds like some kind of manufacturing defect that isn't effecting everyone. Definitely annoying for a laptop that costs this much. I love this keyboard otherwise, though
Now I have the replacement and it's starting to do the same thing with the B key. It's only the B key. As others have described, it seems to happen most once the machine is warm. This is why nobody can ever make it happen when they get to the Apple Store (it's been on sleep and cooled down significantly).
If this doesn't go away I'm going to take it in for service, but this definitely sounds like some kind of manufacturing defect that isn't effecting everyone. Definitely annoying for a laptop that costs this much. I love this keyboard otherwise, though
I bought a new 15" MBP on Christmas Eve. Within minutes of using the machine it exhibited this same key noise issue for the T key. I gave it a few hours of use to see if it needed to be broken in, but I didn't feel good about waiting longer for a laptop that shouldn't have a problem like this. I returned it and they gave me a brand new one, no issues. I told them about the keyboard issue.
Now I have the replacement and it's starting to do the same thing with the B key. It's only the B key. As others have described, it seems to happen most once the machine is warm. This is why nobody can ever make it happen when they get to the Apple Store (it's been on sleep and cooled down significantly).
If this doesn't go away I'm going to take it in for service, but this definitely sounds like some kind of manufacturing defect that isn't effecting everyone. Definitely annoying for a laptop that costs this much. I love this keyboard otherwise, though
What is your manufacture date of this new one?
Hi,
I called Apple Online Support and had exchanged some emails with a European Manager.
I forwarded him this post and another similar from Apple Communities. I sent him too a small video of my problem on 'A' key (only this key when heating).
He first said me that he needs some time to decide with his staff and engineers... After a week, he returns me that APPLE IS INFORMED ABOUT THIS PROBLEM AND THERE IS NO KNOWN PROCEDURE ABOUT THIS PROBLEM !
He invites me to go in Apple Store and try "again" !
Unbelievable ! No more words...
I called Apple Online Support and had exchanged some emails with a European Manager.
I forwarded him this post and another similar from Apple Communities. I sent him too a small video of my problem on 'A' key (only this key when heating).
He first said me that he needs some time to decide with his staff and engineers... After a week, he returns me that APPLE IS INFORMED ABOUT THIS PROBLEM AND THERE IS NO KNOWN PROCEDURE ABOUT THIS PROBLEM !
He invites me to go in Apple Store and try "again" !
Unbelievable ! No more words...
I also exchanged mine 2 weeks ago (the $3,499 model), and I received a fresh replacement and I still hear the clicks.. I have until Friday to return it.. I think I may just return it and wait
.I also exchanged mine 2 weeks ago (the $3,499 model), and I received a fresh replacement and I still hear the clicks.. I have until Friday to return it.. I think I may just return it and wait
This is what I did too.
Glad to say my third MBP is great. Feels solid (no loose parts inside) and keyboard is not making any loud popping sounds (albeit uneven sounding due to the new design). Also, battery is performing as advertised and no graphics glitches seen. Manufactured 16 Jan 2017.
It is an issue. Maybe if you experienced it you would realize it.
I can guarantee you that if you have this issue while using the keyboard in a library or quiet coffee shop, people will glare at you until you leave.
[doublepost=1486050766][/doublepost]
How can I check that? The old ways of lookup by serial don't seem to work for this machine.
[doublepost=1486050930][/doublepost]If you want to see what this sounds like:
T key (first MBP):
B key (current MBP):
Every other key is fine. Only a single key on both laptops has this issue.
Manufacturer date is November 8 2016 according to Battery Health app.
[doublepost=1486051391][/doublepost]
Did you order from the website or get it in-store?
Online
[doublepost=1486077347][/doublepost]
They very graciously sent me replacements while I continued to use the original order (from November 2016!). I shall keep the 2nd replacement and have now completed a manual migration.
[doublepost=1486077430][/doublepost]
Wrong. The sound would annoy you in a £299 laptop. Let alone a MBP at £silly
The sound of this ne keyboard, whether faulty or not, would drive me crazy in a quiet place like a library.
So I must be crazy but I decided to give the 2016 15" another try, it just shipped. So this time I'll have both the 2015 and 2016 side by side for a least 2 days before sending 1 back. I can't stop thinking about how great the 2016 display was over the 2015. I hope the keys are better than the other one I returned.
It's the opposite. It happens most when it's warmed up, especially if you are doing something system intensive that causes fans to trigger.