iPad Pro 2018 iPad Pro Bend Poll

[Arctic Moose]

Was it like this out of the box?

Either that, or it has bent further on its own, I hadn’t moved it from the desk where I unpacked it.

What did Apple store do when you brought it to their attention within two weeks?

The Apple Care rep immediately facilitated a replacement, no questions asked.

I highly doubt that it's come out of the box like this....

You can doubt all you want, but it sure hasn’t been subjected to anything that could be considered abuse since it was unpacked.

 

[Lowfi22mac]

3rd iPad Pro 11" LTE, third with a bend. Third was picked up today from the Apple Store in Covent Garden. Maybe they don't clear enough stock of the 256 LTE ones and I'm just getting earlier examples, pre-admission of issue.

 

[willmtaylor]

Assuming people don't purposely spoil the vote, I am curious as to what the results will be.

Are you implying that the only reason one would choose not to purchase a new iPad is because of the potential for bending?

Your final poll choice seems to indicate as much, but perhaps I’m reading too much into it.

 

[Kanyay]

guys if your wife has a very big booty and she sits on your ipad pro will it bend? asking for a friend

 

[Lowfi22mac]

3rd iPad Pro 11" LTE, third with a bend. Third was picked up today from the Apple Store in Covent Garden. Maybe they don't clear enough stock of the 256 LTE ones and I'm just getting earlier examples, pre-admission of issue.

FWIW, had to install 12.1.1 so suspect this one is from an earlier production batch.

 

[Fozziebear71]

Are you implying that the only reason one would choose not to purchase a new iPad is because of the potential for bending?

Your final poll choice seems to indicate as much, but perhaps I’m reading too much into it.

I am not upgrading from my first version iPad Pro 12.9" specifically because of the potential of the new iPad's being damaged easily. I'll wait and see what the next version is like. It's not like the new ones do anything that mine doesn't already do.

 

[masotime]

Are you implying that the only reason one would choose not to purchase a new iPad is because of the potential for bending?

Your final poll choice seems to indicate as much, but perhaps I’m reading too much into it.

I'm not implying anything. The bending issue seems to be prominent enough to affect the decisions of some consumers though, that's why I put the option there.

To clarify, this isn't meant to be a statistically valid poll, it's just really interesting to see the sentiment in the forum in terms of hard numbers rather than irate customers spawning multiple threads (although again, those "hard" numbers are subject to people being honest...).

 

[aYvYyyPhNa]

Update.

Bought two 11” LTE models and they both curve towards the screen at the antenna line. So that makes it four I’ve been through that were curved like that. Only visible if you’re really looking for it.

Guess that’s just the way it is.

 

[masotime]

Update.

Bought two 11” LTE models and they both curve towards the screen at the antenna line. So that makes it four I’ve been through that were curved like that. Only visible if you’re really looking for it.

Guess that’s just the way it is.

Yes so far the polls seem to indicate that the 11" LTE models are the "worst offenders". Interesting, I wonder if it is within Apple's manufacturing tolerances, and why it is considered acceptable.

 

[ahostmadsen]

Update.

Bought two 11” LTE models and they both curve towards the screen at the antenna line. So that makes it four I’ve been through that were curved like that. Only visible if you’re really looking for it.

Guess that’s just the way it is.

That is why I don't go to replace mine (11" LTE). Go through all that trouble, just to get another bent one.

Basically, I can live with my bent iPad. It is not a functional issue, it's not a cosmetic issue (I can only see the bend when I compare with a ruler), but it's still an expression of poor QC/design, so I would hope for some statement and policy by Apple.

 

[Wags]

Yes so far the polls seem to indicate that the 11" LTE models are the "worst offenders". Interesting, I wonder if it is within Apple's manufacturing tolerances, and why it is considered acceptable.

Apple is considering it acceptable because it’s their design choice and don’t want to change or cheaply can’t change. I guess now it’s up to the individual buyer if they accept that standard.

 

[HEK]

I don't agree at all. While the sample size is small, it is still significant that about half of LTE 11" models in the poll are bent. That's HUGE. Even if you assume that people with a bent iPad are more likely to do the poll, so that number would go down with a random sample, it does not go down to 0.1%. And about 75% who did the poll did not have a bent iPad, so it's not only people with a bent iPad doing the poll.

As for letting people decide themselves, one might assume that if people say they have a bent iPad, it's probably bent -- unless people delude themselves into seeing their iPad as bent. It's more likely that there are people who have a bent iPad and don't realize it (with the naked eye, mine doesn't look bent, but against a ruler it's clear it is).

Clearly this discussion is beyond my ability to teach statistics. Suggest a college statistics course, with emphasis on polling and scientifically significant results.

While the incidence of bent iPads is not zero, it most certainly is orders of magnitude lower than your suggested 0.1% simply based on rough sales estimates in the millions.
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The Apple Care rep immediately facilitated a replacement, no questions asked.

Happy to see your purchase was made whole. Was the second iPad straight or bent?

I actually believe what Apple said about bending during manufacturing during cooling. Have seen other metals also stress relieve during large temperature shifts. Hopefully QC is now on this and rejecting bent casings before build.

 

[Freakonomics101]

Roommate’s iPad Pro 3rd gen 11” LTE definitely has a noticeable bend. She has an appointment for the Genius Bar but I’m honestly not sure if they will do anything. She is within her return window. She told me if they won’t do anything, she’s going to exchange it out to the 2017 10.5 LTE model. That one seems to be a better iPad and deal at this point because there was no bend gate issue with that one. Plus, they offer or offered the Rose Gold color, the original one that I love. I’m glad I have that one, with LTE.

I considered upgrading but that didn’t last too long.

 

[Arctic Moose]

Happy to see your purchase was made whole. Was the second iPad straight or bent?

I don’t know, it hasn’t arrived yet. If it is bent, or becomes bent within the two-week window, I’ll return it for a refund.

I’ve had every iPad except for the Air 2 and whatever the first one with a Lightning port was, none of them have ever been noticeably bent.

I am fine going back to my 10.5 which is perfectly straight and looks brand new despite 18 months of semi-rough use.

 

[ahostmadsen]

Clearly this discussion is beyond my ability to teach statistics. Suggest a college statistics course, with emphasis on polling and scientifically significant results.

Or you could take the college class on statistics that I teach.

Clearly, this is not a poll you can use for rigorous statistical analysis. That does not mean you cannot deduce trends or reasonable hypotheses.

 

[masotime]

Or you could take the college class on statistics that I teach.

Clearly, this is not a poll you can use for rigorous statistical analysis. That does not mean you cannot deduce trends or reasonable hypotheses.

Yup, this poll is still much better than relying on the visibility of various angry forum topics about the bend issue. I figured the voices were loud enough that it isn't a one-off thing, but I wanted to have a better idea - within the scope of the forum at least - about how significant it actually is, quantitatively rather than qualitatively.

The trend for the 11" LTE having the issue more than the 12.9" LTE is actually pretty fascinating to me, although admittedly the sample size is still a bit too small to be conclusive.

 

[HEK]

Or you could take the college class on statistics that I teach.

Clearly, this is not a poll you can use for rigorous statistical analysis. That does not mean you cannot deduce trends or reasonable hypotheses.

If you think the data set for this poll as well as its’ narrowness of skewed input is suffiecient to deduce anything, I will definitely pass on taking your class.

I can clearly make a hypothesis, don’t need lousy data to do so. Just need more rigorous study to make any kind of determination.

Based on what Apple has stated regarding deformation upon cooling in manufacturing and my personal experience with metals stress relieving upon temperature change it makes sense.

The failure is that any of these units made it out to the consumer. That’s QC issue that either was not checked adequately or the specifications were too loose.

I strongly suspect that Apple is hot on the case of dealing with this such that once inventory is purged the issue should die away. And future designs will be more robust in critical areas.

With that said, any time holes, cutouts, bends, thinking of materials is designed into a product extra caution should be taken by the users.

Designing anything there are always trade offs. I can design you an iPad that you can drive a car over, but who wants a ten pound iPad.

 

[thedemoncowboy]

Debating what to do.

Return and get a 10.5 cellular with WiFi
Return and try again
Return and get a non cellular

 

[Arctic Moose]

The failure is that any of these units made it out to the consumer. That’s QC issue that either was not checked adequately or the specifications were too loose.

Add to that the second failure that is Dan Riccio's response basically consisting of "stop whining, it's perfectly normal to be able to slide a stack of papers under your brand new $1700 device when it's laying flat on a table".

 

[HrnyTrckr]

I voted 12.9” LTE bent because my initial purchased WAS bent (‘IS’ doesn’t apply because my new one isn’t bent). Mine was very obviously warped right out of the box with a bow on all 4 sides of the iPad and the middle of the iPad was flush with the camera bump and all 4 corners were therefore raised. Apple accepted my return and my second 12.9” LTE is not bent.
Even though it happened to me, I do think that that issue has been overblown with a very small number of iPads that have been delivered like this. Apple resolved my issue by acknowledging it and accepting the return.

You were lucky getting the replacement....I haven't been so lucky!

https://forums.macrumors.com/threads/ipad-pro-2018-bending-worse-than-previously-thought.2163440/

 

[Enclavean]

11" Wifi not bent

 

[GerAlex73]

I've returned my 11 "and now have a 12.9" wi-fi and it's not bent. If you want to be more secure that you do not get a bent device, you should grab the Wi-Fi model.

 

[masotime]

Yes Apple itself has official confirmed that any bending is "by design" on the cellular models.

 

[HJM.NL]

Probably less than .01% of iPads sold.

The poll shows otherwise and gives proof of faulty by design

 

[HappyIntro]

My 12.9 LTE model is not bent. If it was slightly bent I probably would not care. If it was more than slightly bent I'd return it and try a replacement. If that one was bent, I'd probably grab a 12.9 LTE 2017 model at a discount - those are still very compelling to me.