Apple could give a rats ass about the customer. They've proven that with their supreme arrogance time and again ("Your holding it wrong").
That said, it's a very typical trick in the computer industry to equip a new machine with a very small amount of ram. It allows them to increase their gross profit per machine. Not one other company worships the dollar as much as Apple. Greed is a very nice way of saying they want all our money.
I ordered a new MBA the day they were released and upgraded to 4GB with nary a thought. Reason being that I expect I will enjoy this computer more than anticipated as it's ideal for all the air travel I do. Secondly, if in fact I do really like it, I'm sure I will keep it longer than anticipated. If there is one universal truth, it's that newer software, especially VM's, gobbles up ram. You can never have too much unless you are not using the full power of the computer.
Cheers..
What?