Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Carrier 7/7+ O2 UK Pre-order thread
- Thread starter TJ82
- Start date
- Sort by reaction score
I got a dispatch email from DPD for next day delivery last night (7+ JB 256) but it never arrived today. Does anyone know how long it takes?
So I eventually lost faith with O2 after a store worker told me that the 7 Plus hasn't been released yet... Cancelling my pre-order and ordering elsewhere online. He also told me that no stores nationwide would be getting any 7 Plus units before the 30th November as "As far as O2 are concerned, the 7 has been released but the 7 Plus hasn't"... I laughed.
I'm furious! I can go on the website today and order the model I want, 256 Black Plus, and have it delivered to the store tomorrow.
I called the store and again was told they won't have any until the 30th. I don't understand why I can't order the phone in store and them just complete the online order for me? This is madness. I'm not even thinking about the fact this has totally knocked me off upgrading when the next one is released.
I called the store and again was told they won't have any until the 30th. I don't understand why I can't order the phone in store and them just complete the online order for me? This is madness. I'm not even thinking about the fact this has totally knocked me off upgrading when the next one is released.
The situation for Refresh contract customers is still hopeless. Nobody at o2 will even discuss our orders. I just tried CS again and they refused to put me through to anyone superior because she claimed there is no order in place for my account yet I have the receipt of my deposit paid in store and confirmation email and text of the order. The order numbers for orders placed in store appear to be very different type from the online orders and so we are still in limbo. It is a disgrace for a company to treat customers of very long standing in this manner. To top of the actual store is not answering their phones but last time I popped in they said they have no information from o2 on when stock might come beyond the magical 30 November. In the meanwhile online orders are being delivered for instore collection every week. I have contacted the complaints people but they are of no help either. Nobody is willing to give phone number or email to someone who is actually in charge of distribution to the stores. It is a disgrace and I have never dealt with a company like this. The CS person asked me "how would you know online orders are being delivered" as if I was making it up.
Just updating you all on my situation - I cancelled my in-store pre-order, paid off my device plan in full, completely by-passing the whole "upgrade on us" shambles as I can sell my iPhone 6s to cover what I paid. Ordered an online upgrade (7 Plus 256Gb) as a click & collect, and was able to collect it the next day (despite not receiving a text saying it was ready).
Not sure if I just got lucky, but thankful for it nonetheless. My respect for O2 may have gone downhill, but finally having the phone in my hands makes it worth it. Hope you all get sorted soon!
Not sure if I just got lucky, but thankful for it nonetheless. My respect for O2 may have gone downhill, but finally having the phone in my hands makes it worth it. Hope you all get sorted soon!
Sounds like the whole Refresh on us scheme thingy might be worth a referral to OFCOM. Surely this is breaking some rules ?
Just to update the sorry saga. Got through to the store and they say they have not received any 7Plus orders - yet they receive collect in store online orders all the time! She had no knowledge when the order will be delivered. I just can't understand why o2 is behaving like this -except that they make more money from each refresh customer as payments for old handset still continue. They must have made a lot out of the extra payments taken from thousands of refresh customers which they can do by delaying availability. Just now it is 2 extra months = around £60 per customer. if it runs through to December they will have made around £90 extra per customer! It seems a deliberate ploy. No other explanation for this as they have been deliverimg online orders stock for over a month now!
Yeh I'm totally sick of this. To the point I'm considering not even upgrading. I want to get the next iPhone when it comes out, not 3 months after! If I don't upgrade, I won't be locked in for the year and have nothing to pay off for my device. Means I'll get a couple of hundred for my 6S Plus and be able to upgrade (via the website!!!) as soon as preorder is available.
Very disappointed!
Very disappointed!
Thats exactly the course we are taking with my wife's phone. Not going to upgrade it when its due, so that we can upgrade online when the iPhone 8 goes on sale online. Definitely not going to be using the Refresh scheme. Ever, Ever Ever.
Received a text from o2 for first time since 25 September today telling me the promised date of 30 November has been moved to 12 December. On the 11th they will charge me yet another month's payment for the old handset - this will bring the payments they have taken to 3 months extra instalments for the old handset which should have been for the new - now imaginary - phone. O2 seem to still think this is perfectly acceptable!
So i upgraded on friday to the jet black 7 Plus when their website said 2-3 days for delivery. Got a confirmation email this morning to say the order was complete with a tracking number for next day delivery. After reading through this thread I gotta ask, what are the chances I’ll actually have the device tomorrow?
I think if you've ordered online and received delivery details, you'll be fine.
It's us who are required to upgrade instore with the massive issue of having no idea when they'll have stock.
I cancelled my O2 upgrade order, and have paid off the device plan.
I walked into an Apple Store and 15 minutes walked out with an iPhone 7 Plus (128) in black on the iPhone Upgrade Programme. As soon as my contract is up with O2 I am leaving. The customer service has been absolutely pathetic.
I walked into an Apple Store and 15 minutes walked out with an iPhone 7 Plus (128) in black on the iPhone Upgrade Programme. As soon as my contract is up with O2 I am leaving. The customer service has been absolutely pathetic.
Same. Paid off device, went to SIM only and have been happily using my 7+ for over a month. I'd probably still be waiting for my phone if I'd stayed with the "Upgrade on us" fiasco.
I think that's the way to go. For the past two years I've bought my phones directly from Apple (6S+ and 7 plus) and I've had both on launch day. The 6 plus was the last straw for me with iPhones and O2. I had to wait until the the upgrade to the end of November 2014 to get the 6 plus in 128GB and even then I had to get space grey because I was fed up of waiting.
Matte Black Plus 256GB now showing up to 6 weeks online and still no way to pre order.
These were meant to be available to Refresh customers in store Nov 30th. I honestly can't see me getting this any time soon, possibly 4 months after launch?!
I've always got the new phone on launch day, so this has been the worst experience I've ever had when upgrading. To the point I don't actually know what to do? Called multiple stores today saying my only option is to continue to call the stores each day to ask about stock, what kind of experience is this?
These were meant to be available to Refresh customers in store Nov 30th. I honestly can't see me getting this any time soon, possibly 4 months after launch?!
I've always got the new phone on launch day, so this has been the worst experience I've ever had when upgrading. To the point I don't actually know what to do? Called multiple stores today saying my only option is to continue to call the stores each day to ask about stock, what kind of experience is this?
I was allowed to order in store but was asked to pay a deposit - since when have they asked for deposits on upgrades? but still no sign of the phone. Next year I will wise up and sell the phone and pay off the remaining amount rather than end up like this. waiting 3 months for a phone whilst with any other company you can just get the phone. o2 used to have the first stock of the retailers outside Apple - what happened for Apple to put them to the back of the queue?? In any case o2 have made no effort on behalf of refresh customers so it looks like it is a deliberate policy to collect more monthly payments toward the old handset. How many thousands of customers have they scammed with this "deal"? I will be at least £90 worse off as a result of this.