a chance for Apple to redeem itself

[zoran]

Let's see...

Share price is pushing $190.

Mac market share is hitting all time highs.

They are making the phone that everybody wants.

Their music players defined a nascent market and they have dominated ever since.

They make the fastest Windows laptop on the planet.

So why does Apple have to redeem itself?

Good god, production problems are just part of the electronics industry. They're working on the flaws, and if you have a defective Apple product, just return it and they'll be happy to give you a new one.

Have you seen Apple trying to improve this imperfection? No, their not working on any flaws, even if they do, its taking them a heck of a lot time and without any improovement! They will just keep on selling all this junk until... who knows!
In my country they wont send me a new one cause the resselers say: "well Apple hasn't made any official announcement about your issue so there is no problem with you led display mr., keep it, its fine!"
Understand?

 

[eenu]

Cause perhaps they have already made a deal of how many led MBPros using Samsung and LG panels they will produce until the end of this year! Its some kind of arrangement!

Apple will buy on a monthly if not weekly basis the best offer on components such as the HDDs and Screens thats why certain weeks of MBPs have different brands. They do this to always ensure the cheapest components but unfortunately sometimes these batches they buy are duff kit like these Samsung screens and the macbook HDDs. That isn't Apples fault its their suppliers. And yes i do agree that Apple should take action on it.

Have you seen Apple trying to improve this imperfection? No, their not working on any flaws, even if they do, its taking them a heck of a lot time and without any improovement! They will just keep on selling all this junk until... who knows!
In my country they wont send me a new one cause the resselers say: "well Apple hasn't made any official announcement about your issue so there is no problem with you led display mr., keep it, its fine!"
Understand?

Actually Apple got their VC involved in my MB flaws and they had their manufacturing plants view my complaint and pictures. In fact about 2 weeks after my complaint they changed manufacturer. Not saying my complaint did that but it was obviously the last in a long line. So yes they do make moves to improve but lets not forget its a huge company turning out millions of units. Its like a supertanker, sometimes it takes a while to stop and change direction.

As for their software i get daily emails from Apple Engineering working with me on bugs i have reported so no issues there.

As for your 'country'. All i can say is unlucky! If you lived in a country you could deal with apple direct you wouldn't have this issue. Try emailing steve jobs and asking for someone at Executive Relations to call you so you can deal with Apple direct since you reseller is useless

 

[EvryDayImShufln]

I think Zoran is half right, those samsung LCDs are horrible, and the worst part is to try and convince the geniuses at the apple stores that there is infact a problem.

I definitely didn't enjoy trying to do that, so I got a replacement from where I purchased it, and got a perfect LG screen, so now I'm happy. Zoran, I think if you got a samsung screen, you shouldve complained until they fixed your problem. If you didn't and you're just holding out because you're afraid of getting one, I understand you.

I have to feel bad for people who bought custom to order decked out 2.4 models for 3000+ $ and were disappointed with the yellow screen and could not do an exchange.

 

[zoran]

Try emailing steve jobs and asking for someone at Executive Relations to call you so you can deal with Apple direct since you reseller is useless

I have emailed S.Jobs and described the situation, no answer yet, nor any change of scenery!
The reseller isn't useless, its not his fault he cant help. If Apple were to go public and admit that there are problems on the MBPros led displays then changing a faulty display wouldn't have been a problem! But now that Apple isn't admitting the problem, the reseller cant do much!
Thanx for your points though, ill consider them!

 

[zoran]

I think Zoran is half right, those samsung LCDs are horrible, and the worst part is to try and convince the geniuses at the apple stores that there is infact a problem.

I definitely didn't enjoy trying to do that, so I got a replacement from where I purchased it, and got a perfect LG screen, so now I'm happy. Zoran, I think if you got a samsung screen, you shouldve complained until they fixed your problem. If you didn't and you're just holding out because you're afraid of getting one, I understand you.

I have to feel bad for people who bought custom to order decked out 2.4 models for 3000+ $ and were disappointed with the yellow screen and could not do an exchange.

Yes my friend im holding out because im afraid of getting one and not beeing able to repair the darn thing, not to say replacing it! This is no treatment for all us Apple fanatics, cause thats what i am, i really like this company, but this issue is a major disappointment that wont go away since June, mercy, mercy

 

[heatmiser]

Something particularly frustrating is how these issues have persisted through multiple revisions of MBPs. Even if we allowed the first release of MBPs to be treated as the betas, you would think the issues would have been fixed by now, or at least resolved to tiny levels. But instead, it seems more like the flaws have only multiplied with each generation. That's just unacceptable. How many years does it take to resolve these issues?

Of course, that presumes Apple is actually interested in resolving these issues. I'm not sure that's an assumption worth making.

 

[zoran]

heatmiser... i cant agree more with you!

 

[lil'homunculus]

I refuse to buy an apple product until they make their computers edible (like apples)

I just licked mine, and it's not half bad. Slightly metallic tho'

 

[eenu]

The reseller isn't useless, its not his fault he cant help. If Apple were to go public and admit that there are problems on the MBPros led displays then changing a faulty display wouldn't have been a problem! But now that Apple isn't admitting the problem, the reseller cant do much!
Thanx for your points though, ill consider them!

No your reseller is useless as the problem should be visible. It should be easy for you to prove your screen has a yellowness to it and that it is not normal

 

[zoran]

No your reseller is useless as the problem should be visible. It should be easy for you to prove your screen has a yellowness to it and that it is not normal

The real issue is, why buy a 3.000$ laptop if its not perfect, especially when it comes to the display! Even if theres a slight yellow tint there, even noticeable by 2%, im doing color correction on that display, i dont want it there!

 

[eenu]

The real issue is, why buy a 3.000$ laptop if its not perfect, especially when it comes to the display! Even if theres a slight yellow tint there, even noticeable by 2%, im doing color correction on that display, i dont want it there!

Because the screens are not made by Apple!!!

How many times do people need to be told. Apple uses the same screens that Dell, Sony etc use. Therefore all the other manufacturers will be affected by the same issue as Apple if they bought the same panel. You do realise that Dell use the same panels as Apple Cinema displays? (well at least they used to). Thats why as i have told you already only certain weeks will be affected. I don't have a Samsung panel in mine and the screen is brilliant.

The difference is you get exceptional care from Apple (maybe not for you as you go via a reseller but he needs reporting to Apple as useless).

 

[MacAodh]

Because the screens are not made by Apple!!!

How many times do people need to be told. Apple uses the same screens that Dell, Sony etc use. Therefore all the other manufacturers will be affected by the same issue as Apple if they bought the same panel. You do realise that Dell use the same panels as Apple Cinema displays? (well at least they used to). Thats why as i have told you already only certain weeks will be affected. I don't have a Samsung panel in mine and the screen is brilliant.

The difference is you get exceptional care from Apple (maybe not for you as you go via a reseller but he needs reporting to Apple as useless).

It doesn't matter who's screen it is. If apple put it in there computers they should be good. I don't care if Microsoft begin making the bloody things. It doesn't matter, as long as they work. If apple sell a product with a malfunction it is there fault, not samsung's or anyone else's.

 

[eenu]

It doesn't matter who's screen it is. If apple put it in there computers they should be good. I don't care if Microsoft begin making the bloody things. It doesn't matter, as long as they work. If apple sell a product with a malfunction it is there fault, not samsung's or anyone else's.

Maybe i expect to much of people but reading all these threads today i actually feel the average person on this planet isn't very clever.

The point is all this 'its apple and i'm going to a PC until apple sort it out' is utter crap. First, it does not affect many machines and is down to manufacturing weeks. Secondly the issue exists with all other laptop manufacturers as they all buy from Samsung amongst others as well.

Yes apple need to sort it out but what do you want them to do? They are replacing or fixing all machines that are reported with the issue..... maybe you want them to kiss your backside or deliver a goldplated one as a sorry?

Sorry but people need to grow a brain, the issue is across all manufacturers just like the sony battery issue. Macs are made from the same OEM companies that all PCs are. Not only that but i bet you if you got the issue on a Dell or similar it wouldn't be swapped as readily as Apple will give you a new one to keep you happy.

 

[heatmiser]

The point is all this 'its apple and i'm going to a PC until apple sort it out' is utter crap.

Nope. If a car company releases a model with exploding gas tanks (due to faulty construction by the tank manufacturers), the car company doesn't get to point to the tank maker and say "wasn't my fault, dude!". It's called responsibility. As a cook, if you make a perfect meal with contaminated shellfish, people have every right to take their business elsewhere. You don't get to say you weren't at fault because you didn't farm the shellfish yourself. In the car scenario, people may sue the gas tankers, sure, but by far, they're going to sue the car company, because the moment the first car rolled off the lot, the company became responsible for the consumer's natural assumption that said car would drive, and not explode.

 

[eenu]

Nope. If a car company releases a model with exploding gas tanks (due to faulty construction by the tank manufacturers), the car company doesn't get to point to the tank maker and say "wasn't my fault, dude!". It's called responsibility. As a cook, if you make a perfect meal with contaminated shellfish, people have every right to take their business elsewhere. You don't get to say you weren't at fault because you didn't farm the shellfish yourself. In the car scenario, people may sue the gas tankers, sure, but by far, they're going to sue the car company, because the moment the first car rolled off the lot, the company became responsible for the consumer's natural assumption that said car would drive, and not explode.

You can't compare that to a screen. The fault you describe there is a far more serious issue and one that you would expect a car company to test for and one in which they actually have to complete government standard tests to meet. The screen is no risk to anyone and only affects a limited number of components (you think apple looked at yellow tinted prototypes and decided to build em? BS!) and yes my statement holds since apple are replacing all the affected machines or fixing depending on when the customer raises the issue.

If something went wrong with my car.... not one that you describe that could result in death but the car manufacturer gives me a new one or fixes it for me and then i get one i am happy with whats the issue?

**** happens and products are faulty. If we all changed manufacturers every time we have had faulty kit then we probably would never buy anything as we would run out of manufacturers!!

 

[lil'homunculus]

"Maybe i expect to much of people but reading all these threads today i actually feel the average person on this planet isn't very clever."

you might be on to something there. my suggestion is to accept this as a fact and save yourself from the ensuing aneurism that is apparently becoming a clear and present danger.

 

[eenu]

"Maybe i expect to much of people but reading all these threads today i actually feel the average person on this planet isn't very clever."

you might be on to something there. my suggestion is to accept this as a fact and save yourself from the ensuing aneurism that is apparently becoming a clear and present danger.

Yeah or the fractured skull from banging my head on my desk

 

[Freyqq]

An incrementally upgraded processor isn't really a totally compelling reason for anyone to buy the machine. It just means you'll be buying what's current if you choose to buy at a certain time. Why do we get these "when's the xxxxx processor coming out" comments all the time? You must be aware by now that once we move on to the processor or chipset you've slavered over for no particularly good reason, it turns out to be no huge deal but just what it is - an incremental upgrade. Just search for the Santa Rosa hysteria for starters.

The SR MBP update wasn't awesome due to the processor bump. It was awesome b\c of LED screens, ability to take 4 gigs of ram, being completely 64 bit, and a 2x faster graphics card.

 

[koobcamuk]

Nope. If a car company releases a model with exploding gas tanks (due to faulty construction by the tank manufacturers), the car company doesn't get to point to the tank maker and say "wasn't my fault, dude!". It's called responsibility. As a cook, if you make a perfect meal with contaminated shellfish, people have every right to take their business elsewhere. You don't get to say you weren't at fault because you didn't farm the shellfish yourself. In the car scenario, people may sue the gas tankers, sure, but by far, they're going to sue the car company, because the moment the first car rolled off the lot, the company became responsible for the consumer's natural assumption that said car would drive, and not explode.

You compare bad screens... to exploding cars...

You really don't get it, do you?

 

[eenu]

You compare bad screens... to exploding cars...

You really don't get it, do you?

Not many people do! Its starting to get irritating.

BTW, I was in Simon Building until you lot invaded it and we were moved down to George Begg!

 

[zoran]

You can't compare that to a screen. The fault you describe there is a far more serious issue and one that you would expect a car company to test for and one in which they actually have to complete government standard tests to meet.

A laptops screen is as important as that issue u think its not! If the display is faulty the laptop is useless!!!!

 

[koobcamuk]

Not many people do! Its starting to get irritating.

BTW, I was in Simon Building until you lot invaded it and we were moved down to George Begg!

Ain't that the truth.

Sorry about that, but we were actually invaded too!

 

[eenu]

A laptops screen is as important as that issue u think its not! If the display is faulty the laptop is useless!!!!

Again you and others are totally missing the point. No one is disagreeing they aint useless. Please learn to read correctly

EDIT: Why we moved from a dedicated engineering building to a shed is anyones guess....

 

[zoran]

Again you and others are totally missing the point. No one is disagreeing they aint useless. Please learn to read correctly

EDIT: Why we moved from a dedicated engineering building to a shed is anyones guess....

Well if its faulty and nothing has been done to change this -cause we always judge from the result- then i have every right to make a fuss about it, the least!

 

[eenu]

Well if its faulty and nothing has been done to change this -cause we always judge from the result- then i have every right to make a fuss about it, the least!

Yes i'm not saying don't make a fuss i am saying don't run away crying and buy a PC just because you have a faulty unit. Keep demanding one until you get it right. If nothing else Apple will realize more that there is an issue with the samsung panels if you keep sending the things back. Also i'm sorry but please stop saying all MBPs are the same. Mine is fine and i had my screen calibrated. No issues with mine whatsoever so its only some MBPs that have a fault