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(again!) Catalina all purchases not available! bug?

B

bsmr

macrumors 65816
Original poster
Oct 4, 2005
1,158
304
Germany
Hi,

just made a fresh install of Catalina and now the App Store is saying, that I (and my whole family) does not have any purchases - which is definitively wrong, as we do have a lot of purchases.

Even within the App Store every single app I bought (with the same Apple ID as logged in) shows, that I have to buy it again.

Already logged out/off / restarted... Issue remains.

Anybody having the same issues/bug?
 
Yes. All wiped out. If you click to repurchase an app it will remember that you own it already. I am working with Apple Support to figure out how to restore the history so that it shows up in the interface.
 
Hi,

Same here. Weird thing is that it's fine on my MacBook Pro (2016) but on my iMac (2014) I don't have any purchases. Both clear installations. Already tried different things like logging out etc.
 
mikeboss said:
I did a clean install on my testing machine, after logging in, the App Store shows "No Purchases".
Click to expand...


same here - apple support trying to blame app vendors ...
 

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I'm having the same issue with my shared purchases. I did a clean install of Catalina.

Apple support are just telling me family sharing must not be enabled properly - despite it working fine from my other Macs running Mojave and below.
 
mikeboss said:
there seems to be a pattern:

clean install = "No Purchases"
update = all normal
Click to expand...
Found another one who says, that states:
- clean install on iMac = no purchases
- clean install on MacbookPro = all normal
 
seriously disappointed I apple's poor efforts on testing and quality

it's not as if they can't afford it
 
OK - they are saying 2 days before I could expect to hear back. I personally am rolling back to Mojave. Maybe next year....
 
Same thing here with a clean install on a 2015 Macbook 12" No Purchases listed under my account. I even went through and searched for an app that I knew was free and installed it. It doesn't even show up after install.
 
Contacted support via chat. They asked me to log out of the app store, close it, reopen it, and log back in. When I reopened the app store app, I got a message that says: "The iTunes Store is unable to process purchases at this time. Please try again later." - The lady on support chat is "contacting a technical specialist" and doesn't know what to do.
 
kaixendog said:
Contacted support via chat. They asked me to log out of the app store, close it, reopen it, and log back in. When I reopened the app store app, I got a message that says: "The iTunes Store is unable to process purchases at this time. Please try again later." - The lady on support chat is "contacting a technical specialist" and doesn't know what to do.
Click to expand...

I hate it when support tells you to do all the things you normally do anyway when there's a problem. It almost feels like they have no idea what's going on and are just trying random things, just like you normally would. Frustrating.
 
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zorinlynx said:
I hate it when support tells you to do all the things you normally do anyway when there's a problem. It almost feels like they have no idea what's going on and are just trying random things, just like you normally would. Frustrating.
Click to expand...

Same here. They told me to restart in "safe mode"!?!?!
 
my case was taken by a"senior technician" - no resolution
they could see my previous purchases at their end (after answering account security questions)
still no resolution ... waiting...
 
I'm on my 3rd advisor now after being transferred twice. This guy just asked me to "kindly check the macOS version running" right after I explained for the 3rd time that I built a USB drive and did a clean install of macOS Catalina last night. Ugh... it's frustrating when they treat you like you don't know what you're doing when the problem is clearly on their side.

... update - on my 4th advisor now who clearly doesn't know anything more than any of the other ones
 
Last edited:
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kaixendog said:
I'm on my 3rd advisor now after being transferred twice. This guy just asked me to "kindly check the macOS version running" right after I explained for the 3rd time that I built a USB drive and did a clean install of macOS Catalina last night. Ugh... it's frustrating when they treat you like you don't know what you're doing when the problem is clearly on their side.

... update - on my 4th advisor now who clearly doesn't know anything more than any of the other ones
Click to expand...

They’re not going to know. You’d have better luck checking forums. I’ve never called Apple support..true story. Unless you like wasting time.
 
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senior advisor called back after I was on the phone for 1.5 hours .. no update.. maybe in 24 48 hours..

this is very bad - people need to work

maybe buying apps direct and not from the App Store is a better idea
 
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