(again!) Catalina all purchases not available! bug?

[bsmr]

Hi,

just made a fresh install of Catalina and now the App Store is saying, that I (and my whole family) does not have any purchases - which is definitively wrong, as we do have a lot of purchases.

Even within the App Store every single app I bought (with the same Apple ID as logged in) shows, that I have to buy it again.

Already logged out/off / restarted... Issue remains.

Anybody having the same issues/bug?

 

[cmhorn]

Yes. All wiped out. If you click to repurchase an app it will remember that you own it already. I am working with Apple Support to figure out how to restore the history so that it shows up in the interface.

 

[szczottie]

Hi,

Same here. Weird thing is that it's fine on my MacBook Pro (2016) but on my iMac (2014) I don't have any purchases. Both clear installations. Already tried different things like logging out etc.

 

[bsmr]

For me it's also the iMac.

 

[cmhorn]

Looks like this release is a bit buggy!

 

[mikeboss]

I did a clean install on my testing machine, after logging in, the App Store shows "No Purchases".

 

[project_2501]

I did a clean install on my testing machine, after logging in, the App Store shows "No Purchases".

same here - apple support trying to blame app vendors ...

 

[Brian Y]

I'm having the same issue with my shared purchases. I did a clean install of Catalina.

Apple support are just telling me family sharing must not be enabled properly - despite it working fine from my other Macs running Mojave and below.

 

[Gmouse]

Didn't check yesterday when I updated, but just checked, and on both iMac and MacBook, I see Purchased Apps...

 

[mikeboss]

there seems to be a pattern:

clean install = "No Purchases"
update = all normal

 

[bsmr]

there seems to be a pattern:

clean install = "No Purchases"
update = all normal

Found another one who says, that states:
- clean install on iMac = no purchases
- clean install on MacbookPro = all normal

 

[project_2501]

Found another one who says, that states:
- clean install on iMac = no purchases
- clean install on MacbookPro = all normal

I'm on a 2015 MacBook Pro and have "no purchases"

 

[cmhorn]

there seems to be a pattern:

clean install = "No Purchases"
update = all normal

Mine was a clean install as well.

 

[cmhorn]

same here - apple support trying to blame app vendors ...

They can't in my case. It was FCPX and Motion ... lol

 

[project_2501]

seriously disappointed I apple's poor efforts on testing and quality

it's not as if they can't afford it

 

[cmhorn]

OK - they are saying 2 days before I could expect to hear back. I personally am rolling back to Mojave. Maybe next year....

 

[kaixendog]

Same thing here with a clean install on a 2015 Macbook 12" No Purchases listed under my account. I even went through and searched for an app that I knew was free and installed it. It doesn't even show up after install.

 

[kaixendog]

Contacted support via chat. They asked me to log out of the app store, close it, reopen it, and log back in. When I reopened the app store app, I got a message that says: "The iTunes Store is unable to process purchases at this time. Please try again later." - The lady on support chat is "contacting a technical specialist" and doesn't know what to do.

 

[zorinlynx]

Contacted support via chat. They asked me to log out of the app store, close it, reopen it, and log back in. When I reopened the app store app, I got a message that says: "The iTunes Store is unable to process purchases at this time. Please try again later." - The lady on support chat is "contacting a technical specialist" and doesn't know what to do.

I hate it when support tells you to do all the things you normally do anyway when there's a problem. It almost feels like they have no idea what's going on and are just trying random things, just like you normally would. Frustrating.

 

[project_2501]

I hate it when support tells you to do all the things you normally do anyway when there's a problem. It almost feels like they have no idea what's going on and are just trying random things, just like you normally would. Frustrating.

Same here. They told me to restart in "safe mode"!?!?!

 

[project_2501]

my case was taken by a"senior technician" - no resolution
they could see my previous purchases at their end (after answering account security questions)
still no resolution ... waiting...

 

[theshoehorn]

there seems to be a pattern:

clean install = "No Purchases"
update = all normal

Nope, did an upgrade and have No Purchases here. (2018 mbp)

 

[kaixendog]

I'm on my 3rd advisor now after being transferred twice. This guy just asked me to "kindly check the macOS version running" right after I explained for the 3rd time that I built a USB drive and did a clean install of macOS Catalina last night. Ugh... it's frustrating when they treat you like you don't know what you're doing when the problem is clearly on their side.

... update - on my 4th advisor now who clearly doesn't know anything more than any of the other ones

 

[cardfan]

I'm on my 3rd advisor now after being transferred twice. This guy just asked me to "kindly check the macOS version running" right after I explained for the 3rd time that I built a USB drive and did a clean install of macOS Catalina last night. Ugh... it's frustrating when they treat you like you don't know what you're doing when the problem is clearly on their side.

... update - on my 4th advisor now who clearly doesn't know anything more than any of the other ones

They’re not going to know. You’d have better luck checking forums. I’ve never called Apple support..true story. Unless you like wasting time.

 

[project_2501]

senior advisor called back after I was on the phone for 1.5 hours .. no update.. maybe in 24 48 hours..

this is very bad - people need to work

maybe buying apps direct and not from the App Store is a better idea