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aakshey

macrumors 68030
Jun 13, 2016
2,932
1,385
These little white marks shouldnt get worse over time, but big bright white spot above the home button will

Nope. For none of the four Pro 10.5 I owned did it really get worse beyond a point. It stays the same beyond a point.
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Just received new Air 3 last week and no spots so far. Turned up brightness to max with white background and the display is consistent. I wonder if spots are usually immediate as an issue of manufacture, or can develop over time (per previous comments)?

On the other hand, sometimes I think we get a little compulsive looking for problems we'd otherwise never notice unless obvious.

They develop over time.
 

QCassidy352

macrumors G5
Mar 20, 2003
12,066
6,107
Bay Area
On the other hand, sometimes I think we get a little compulsive looking for problems we'd otherwise never notice unless obvious.
Agreed... if you have to hunt for an issue, is it really an issue? (Not saying all whites spots fall in this category, but some surely do.) I have an air 3 and am definitely not going lookin for white spots. If I see one in ordinary use, I’ll deal with it.
 

Josieb1

macrumors 6502
Original poster
Nov 3, 2013
317
190
London
Sorry it took me so long to report back but i’ve been ill and I only got to the genius bar today. They replaced my Air 3.
 

joeblow7777

macrumors 604
Sep 7, 2010
7,193
9,038
Sorry it took me so long to report back but i’ve been ill and I only got to the genius bar today. They replaced my Air 3.

Sorry to hear that you haven’t been feeling well, and thanks for reporting back.

Dumb question: how do they handle the setup up of the new device? Do you get to do it in store so that you can transfer content from the old device and then reset it before returning it?
 

Josieb1

macrumors 6502
Original poster
Nov 3, 2013
317
190
London
Sorry to hear that you haven’t been feeling well, and thanks for reporting back.

Dumb question: how do they handle the setup up of the new device? Do you get to do it in store so that you can transfer content from the old device and then reset it before returning it?

They don't handle set up of the new device. I had to do that at home. All i did in store was wipe my old ipad and take the new one home.
 

joeblow7777

macrumors 604
Sep 7, 2010
7,193
9,038
They don't handle set up of the new device. I had to do that at home. All i did in store was wipe my old ipad and take the new one home.

So you couldn’t do the iOS transfer thing (I forget what it’s called), where the dots appear on the screen of the older device and you have to point the camera at it? That’s incredibly inconvenient!

If I ever exchange I think I’m going to have to insist that they let me do the setup in store before I wipe and return the old device.
 

Josieb1

macrumors 6502
Original poster
Nov 3, 2013
317
190
London
So you couldn’t do the iOS transfer thing (I forget what it’s called), where the dots appear on the screen of the older device and you have to point the camera at it? That’s incredibly inconvenient!

If I ever exchange I think I’m going to have to insist that they let me do the setup in store before I wipe and return the old device.

I did that at home with my ipad mini. My backup was in itunes anyway, i don't do cloud backups.
 

Henry_HH

macrumors newbie
Aug 23, 2020
3
1
I’m not sure if this has been reported yet but i’ve Had an IPad Air 3 since 08/04/19 and today I notice a small white bright spot on the notes screen. I’m off to the Genius Bar on Friday. I took the attached photo with my Mini 5 as the dot won’t show on screenshots. The white line under the dot in the photo is on my mini 5. I’m going to talk to them about that too. View attachment 875265
There is the bright spot display issue in my iPad air 3. Even I didn’t drop and sit on my iPad, this issue happened to me. The most unlucky condition is that this issue happened to me after my expiration of warranty. But I also don’t know exactly is that this bright spot issue occurred either before my expiration of warranty or after the warranty, as the bright spot is too indiscernible on white background and tiny for a glance. So I made researches on internet through youtube, websites and pages and what I found out is that issue is not happened only to me and to my iPad air 3 model. Even a lot of old model of iPad pros faced with screen bleeding and bright spot. Thats why I contacted to the Apple support and explained about my issue. But all I got from the Apple support after my long explains was that was my fault of not buying the AppleCare for another one year.

From that moment I doubted the Apple about its products. Buying their products without AppleCare is like trying to win the game of Poker against gangster gamblers. They are like “spend more or let your device abased”.

They also knew that there are lots of display issues on their products. These issues are not only happened to one model line up of their iPad. Also happened to other models of iPad pro and iPad air, even on the MacBook.

They didn’t try to make effort to solve these screen issues, all they do is saying the word “AppleCare and warranty”. All they want is more money from the buyers compared to other brands.

After the contacting with the support team, all I realized is that I can’t trust on Apple Products, also on the Apple Company anymore. I thought Apple was a quality product but I’m not thinking that anymore. I feel like they are selling the unqualified products with higher prices compared to other brands to users. I can tell that since there are less product issues on other brands and Apple is selling only their software, not the qualified products.

Imagine that you used $500 on iPad and $1000 on iPhone without AppleCare, after one year warranty and some errors and issues occurred on your devices without your fault. How will you feel about that? Happy?

From this lesson, I understand why Lew from Unbox Therapy don’t like and use Apple products.

So this will be my last Apple Product for me and my family.
 

0906742

Cancelled
Apr 11, 2018
2,313
613
Is this still common issue with current AIR 3's manufactured today? I recently placed order for Air 3 and I was hoping by now that issue should have been solved. Is this something that is there right out of the box and perhaps then gets worse during use, or does that eventually happen in most of them even no sign of it when new?

Is that bright spot only visible on white background with 100% backlight or will there be bright spot even in black background too? What is the best procedure to test new machine to make sure display is not suffering from this?
 
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Mark_EL

macrumors member
Mar 20, 2019
54
54
Netherlands
My iPad Air 2019 also developed a bit of a white spot too. But as it is now, I only notice it when I am scrolling through a white or light colored page. As soon as I stop scrolling, it becomes hardly visible. My warranty has expired and as long as it is not getting worse, I am ok with it...
 
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0906742

Cancelled
Apr 11, 2018
2,313
613
Anyone seen this problem occur in Air 2019 model bought this year?
Hopefully there has been some changes in the product to make sure it does not happen again...?
 

0906742

Cancelled
Apr 11, 2018
2,313
613
Is there any early signs of bright spot issue in these two photos?

Other one is edited to show all kinds of brightness variations and it is not how it looks really.
If I look at the photos hard enough there is kind of an "arc" like object above home button, but there are similar in other places too in these photos and they are not really noticeable with bare eyes but camera sees all different way.

original.jpg
edited.jpg
 

Rylior

macrumors member
May 27, 2019
30
2
Is there any early signs of bright spot issue in these two photos?

Other one is edited to show all kinds of brightness variations and it is not how it looks really.
If I look at the photos hard enough there is kind of an "arc" like object above home button, but there are similar in other places too in these photos and they are not really noticeable with bare eyes but camera sees all different way.

View attachment 963136 View attachment 963137
Can you upload photo with lower brigthness as nothing is really visible on first one. On the second one sth is visible, but it has a diffrent location than bright spot usually has
 
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Rylior

macrumors member
May 27, 2019
30
2
I already have third unit and its the best one so far, no backlight bleed, good uniformity. Nothing is developing after half of year. With first two i already knew something was developing.
 

0906742

Cancelled
Apr 11, 2018
2,313
613
Can you upload photo with lower brigthness as nothing is really visible on first one. On the second one sth is visible, but it has a diffrent location than bright spot usually has
Photo I posted was taken with backlight at 100% where it was mostly visible on photos, even it is not really visible to naked eye. Also that ”arc” is not really bright, it is about the same brightness as this palm sized ”hotspot” in the middle of the screen and it has kind of a ragged edges, so that ”arc” is like a part or extension of that ragged edge. Even this hotspot is pretty hard to see with naked eyes but staring at it long enough, I can just about see it as well as the shape of its edge, maybe even including this arc, really hard to say for sure. It is very hard to see and basically staring at LCD screen long enough, you start to see all kinds of small imperfections...

Is there some specific situation or test pattern where possible bright spot issue is easiest to see clearly with own eyes?

I already have third unit and its the best one so far, no backlight bleed, good uniformity. Nothing is developing after half of year. With first two i already knew something was developing.
How noticeable it was in first two units? Did you see it right away with naked eyes, or was it only visible in photos first?
In what situations it was most prominent?
Have you checked manufacturing date of your third good unit? Do you happen to have the same informaton of first two units? I’m curious if there is any difference in units manufactured after Oct 2019?
 

Rylior

macrumors member
May 27, 2019
30
2
Photo I posted was taken with backlight at 100% where it was mostly visible on photos, even it is not really visible to naked eye. Also that ”arc” is not really bright, it is about the same brightness as this palm sized ”hotspot” in the middle of the screen and it has kind of a ragged edges, so that ”arc” is like a part or extension of that ragged edge. Even this hotspot is pretty hard to see with naked eyes but staring at it long enough, I can just about see it as well as the shape of its edge, maybe even including this arc, really hard to say for sure. It is very hard to see and basically staring at LCD screen long enough, you start to see all kinds of small imperfections...

Is there some specific situation or test pattern where possible bright spot issue is easiest to see clearly with own eyes?


How noticeable it was in first two units? Did you see it right away with naked eyes, or was it only visible in photos first?
In what situations it was most prominent?
Have you checked manufacturing date of your third good unit? Do you happen to have the same informaton of first two units? I’m curious if there is any difference in units manufactured after Oct 2019?

Take a photo with like 20% brightness in dark room. I can only see something near home button. It was barely noticiable on them, i need to look for them, i had first one only one month, but i had second one for like almost a year and it was already becoming slightly visible , but as i said i knew something was , or will be developing from the beginning, im just sensitive with that and no one esle could see anything, only with second one after that year. Apple probably havent done any changes while manufacturing as they didnt do that with pro 10.5
 

aakshey

macrumors 68030
Jun 13, 2016
2,932
1,385
Is there any early signs of bright spot issue in these two photos?

Other one is edited to show all kinds of brightness variations and it is not how it looks really.
If I look at the photos hard enough there is kind of an "arc" like object above home button, but there are similar in other places too in these photos and they are not really noticeable with bare eyes but camera sees all different way.

View attachment 963136 View attachment 963137

The second photo isn’t okay. Something similar happened to my first iPad Pro 10.5 and got progressively worse over time. It wasn’t an Air 3 though. And over time, it became visible under all lighting conditions.

I have owned multiple iPad Pro 10.5s. Not all develop white spots only around the home button. Some might develop multiple spots/arcs/smudges in different locations.
 

fromsixtozero

macrumors member
Mar 8, 2019
96
244
I went through 12 units of Surface Pro 6 devices and 3 of them had those exact same white spots at various places on the screen. Some spots were there from the start, some appeared later.

I think the cause is too hot hardware behing the screen, which is too close to the screen and not enough shielded. Air 3 and Pro 10.5 have their logic board installed right in the middle, which is also the place where the display flexes the most, so it probably can get even closer to the screen at times. Surface Pro on the other hand has 15W cpu behing the display, so it also makes sense..

They must have shielded Pro 11 better, because internal layout and cpu is similar to Air 3 and the logic board is just slightly more to the right from the middle.

On the other hand I´m not surprised that basic iPads and older Airs don´t have this issue, as their board is on the side, where there is no flexing and some of them are thicker/ non laminated which probably helps...maybe it would help to add some kapton tape between the cpu shield and the display to prevent this.
 

0906742

Cancelled
Apr 11, 2018
2,313
613
The second photo isn’t okay. Something similar happened to my first iPad Pro 10.5 and got progressively worse over time. It wasn’t an Air 3 though. And over time, it became visible under all lighting conditions.
Can anyone notice that from the brighter photo? Because that darker one is photoshopped from the first one to make everything show like the typical hotspot in the middle.
 

0906742

Cancelled
Apr 11, 2018
2,313
613
Take a photo with like 20% brightness in dark room. I can only see something near home button. It was barely noticiable on them, i need to look for them, i had first one only one month, but i had second one for like almost a year and it was already becoming slightly visible , but as i said i knew something was , or will be developing from the beginning, im just sensitive with that and no one esle could see anything, only with second one after that year. Apple probably havent done any changes while manufacturing as they didnt do that with pro 10.5
These are taken in dark room with display around 20-25% brightness (brightness setting 3-4 clicks from the minimum).
All photos taken with iPad in landscape position and home button on the right side.
Two of the images are from 100% white test images and one from Safari displaying web page with white background (only right half of the image in that photo). Please comment my new photos?

It is really hard to see anything with my own eyes, it is just when I pay attention to certain location and move image or scroll the web page over it. Then I can sense kind of a dirty screen effect above home button (it does not really appear bright) when I look at certain angle but the problem is I can see them in other locations too, so I suspect it is partly something to do with the AR-coating, this display changes a lot depending on the angle compared to basic iPad 2018 without AR-coating. Basically looking Air 3 hard enough in suitable conditions I can make out some of the details camera picture shows but that is far from normal use situation. Same goes for all my display devices, I'm good at finding imperfections. :)


air3_1.jpg
air3_2.jpg
air3_3.jpg
 
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