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jk73

macrumors 65816
Jul 19, 2012
1,323
1,287
Thanks. The authorization dropping off from the credit card doesn't necessarily mean anything; a previously authorized charge can still post for days or even weeks thereafter.

Even by the standards of big wireless companies, it would be shocking if AT&T's systems processed a refund or cancellation but then didn't cancel the product shipment. Since billing errors always seem to work in one direction, I could see them charging people and not shipping a product, but not refunding and shipping the product. You guys might want to keep an eye on your credit card charges (and deliveries).
 

Chris916

macrumors member
Sep 9, 2016
99
52
Thanks. The authorization dropping off from the credit card doesn't necessarily mean anything; a previously authorized charge can still post for days or even weeks thereafter.

Even by the standards of big wireless companies, it would be shocking if AT&T's systems processed a refund or cancellation but then didn't cancel the product shipment. Since billing errors always seem to work in one direction, I could see them charging people and not shipping a product, but not refunding and shipping the product. You guys might want to keep an eye on your credit card charges (and deliveries).


I dunno im just telling you what happened. It also shouldnt have been processing for a week while shipping out everyone else's and also shouldnt have shipped after cancellation. I will be keeping an eye on it
 
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jk73

macrumors 65816
Jul 19, 2012
1,323
1,287
I agree something went wrong with your order. Let us know how it ends up.
 

brandonnnnnnn

macrumors regular
Apr 22, 2015
190
153
TX
I dunno im just telling you what happened. It also shouldnt have been processing for a week while shipping out everyone else's and also shouldnt have shipped after cancellation. I will be keeping an eye on it
I cancelled my order and they shipped the two airpods I ordered. My credit card was charged. I now have 6 pairs since I ordered from Apple, Bestbuy, and Att...need to return some of these.
 

Rorosbutt

macrumors 6502
Mar 6, 2013
417
242
I cancelled my order and they shipped the two airpods I ordered. My credit card was charged. I now have 6 pairs since I ordered from Apple, Bestbuy, and Att...need to return some of these.

LOL #blessed try reselling them? Because you'll lose shipping if you return.
 

jk73

macrumors 65816
Jul 19, 2012
1,323
1,287
AT&T should, and presumably will, refund any shipping charges if presented with proof the order was canceled.
 

sadxrad

macrumors newbie
Dec 30, 2016
13
8
Ordered a pair from AT&T at 9:30AM CST and they shipped at 3PM. They should arrive next week. Anyone on the hunt check AT&T every morning as they seem to be available for a bit.
 

gst214

macrumors newbie
Dec 6, 2015
1
0
Same thing just happened to me.

Same happened to me but a charge did show up yesterday, a day after receiving them. About to take them back to return in store - worried they won't refund the expedited shipping I had originally paid for, as I'm only realizing now that I never got any actual cancellation email or proof of cancellation.
 

Rorosbutt

macrumors 6502
Mar 6, 2013
417
242
Same happened to me but a charge did show up yesterday, a day after receiving them. About to take them back to return in store - worried they won't refund the expedited shipping I had originally paid for, as I'm only realizing now that I never got any actual cancellation email or proof of cancellation.

They wouldn't let me return in store. The box came with return lable.
 

Chris916

macrumors member
Sep 9, 2016
99
52
Lol someone just bought my canceled airpods for $220, so i guess it doesnt matter if they end up charging me.
 

isoS

macrumors newbie
Nov 8, 2006
29
3
Here's a tale of woe: I have been waking up every morning and checking all the usual sites for AirPods (Target, Best Buy, Verizon, ATT, Apple) for a couple of weeks, to no avail. This morning, I groggily loaded the ATT site on my iPad a little before 7a PT and the AirPods showed in stock! I added them to my cart, and then the painfully slow page-loading began. A few minutes to load the cart page, even longer to switch from express shipping to standard... Anyway, I was still hopeful, but when I went to check out, I was confronted with the option of logging into an ATT acct (which I don't have -- I'm on VZN) or checking out as a guest. Great, option B for me please...

Well, that link just loaded the main ATT store page. I tried a few times, each time enduring the awful load times of this terrible site. I tried manually editing the page link to load the "full," not mobile, version of the cart and guest payment pages, to no avail. I checked on my laptop and discovered that the guest payment page does exist, it just HATES iOS Safari. I even tried to Handoff™ from my iPad to my laptop, but of course the cart cookie didn't carry over.

So there they were, my precious AirPods, in a cart that I could not purchase from. I tried saving my cart so that I could load it from the laptop, but that page froze. (I did eventually get the email from ATT that I had an item in my cart, but when I clicked it the AirPods weren't in there, just the iPhone case I added when testing the guest payment on my laptop.) And eventually, of course, the AirPods were gone. (In fact, they showed out of stock a minute after I was able to initially add them to the cart -- I was just hoping against hope that I had some window of time where I could purchase them because they were in my cart... and I probably did, except that I could never actually purchase them.)

Moral of the story: if you're not an ATT customer and you're trying to buy AirPods from ATT.com, don't use an iOS device. Your heart will be broken like mine was, and you'll be waking up early the next morning to try again.
 

sadxrad

macrumors newbie
Dec 30, 2016
13
8
Moral of the story: if you're not an ATT customer and you're trying to buy AirPods from ATT.com, don't use an iOS device. Your heart will be broken like mine was, and you'll be waking up early the next morning to try again.


I ordered my pair from AT&T on my iPhone 7 Plus and checked out as a guest. I successfully ordered a pair and they're arriving today. This sounds like maybe the site was just under a heavy traffic load?
 

isoS

macrumors newbie
Nov 8, 2006
29
3
I ordered my pair from AT&T on my iPhone 7 Plus and checked out as a guest. I successfully ordered a pair and they're arriving today. This sounds like maybe the site was just under a heavy traffic load?

Oh maybe. Weird that heavy traffic would cause a redirect from the guest payment page to the main store page... The link was .html, which didn't instill much confidence.

Well, anyway, happy ending: I just got a pair from VZN (and a 2nd pair for my wife!) -- much easier to order when you actually have an account. :)
 

gui0312

macrumors 6502
Apr 10, 2015
380
123
Oh maybe. Weird that heavy traffic would cause a redirect from the guest payment page to the main store page... The link was .html, which didn't instill much confidence.

Well, anyway, happy ending: I just got a pair from VZN (and a 2nd pair for my wife!) -- much easier to order when you actually have an account. :)
You ordered from Verizon right now?
 

protobiont

macrumors 6502a
Jul 6, 2010
650
141
I noticed they were available online through ATT yesterday from about 0915-1100 EST, fwiw. I was able to order a pair from the target app at about 5AM yesterday and they shipped the same day, prompting me to cancel my apple.com order (which was still 6 weeks out). Just some info for those still looking.
 
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