AirPods Pro 2 with Samsung TV Problem

[scharyu]

I'm joining. Samsung UE50RU7100UXCE with T-MSLDEUC-1401.0 and AirPods Pro Gen.2 with 5E135. On this day the problem still remains. The solution that was described above doesn't work. If I connect my AirPods to the TV and then pause the video, then the sound cuts off. Adjusting it on AirPods doesn't help. Basically nothing helps. Can't even understand on which side is the problem. And can't understand, how it did work with Gen.1 and doesn't with Gen.2.

 

[mskdbandit]

Same issue as everyone here. Gen 1 worked fine. Gen 2 is the problem. Thought it might be just my set of Gen 2s, so tried with a buddy's Gen 2 and had the same issue. Running 5E135.

 

[Nicomillerioux]

Hello, I had the same problem with the AirPods Pro 2 Lightning. The new usb-c ones would not have the same processor, I bought them. But they don't work either!

 

[Makanmata]

Is the incompatibility only in Samsung televisions (which might point to the TVs being the culprit) or are there other devices which don't work with Air Pods Pro 2 (which would point to the Air Pods being the problem)?

 

[valdrag]

I've had this problem with my AirPods Pro 2s with my Samsung TV for so long. I've been watching TV with my AirPods Pros for at couple of years and thought the next Gen AirPods would offer better updated tech. When I got them home and bluetoothed them to my TV as usual, I noticed the sample rate would be disrupted when I changed channels on YouTube or changed Moves or TV shows. You'd hear it cut out with that out of sync sample rate sound. I contacted apple and they actually sent me new air pod pro 2s I had a feeling that wouldn't help and I was correct. I've been waiting on new updates but nothing has helped. I also have a pair of Sony MH1000XM5s, when I got them home they had issues as well, very similar to my AirPods pros. I was at a loss and thought my TV was messed up all this time my first ten Air Pod pros were connecting fine. After 6 months Sony updated the firmware on the headphones and that fixed the problem instantly. So Apple is dropping the ball on their AirPods Pros 2s. I love them but there are better options and I don't think I'll get the next gen ones, there is no trust left for that company. I miss Steve Jobs.

 

[rasheedcalgary]

Hello Everyone.

Finally found the fix for audio getting disconnected from Samsung Smart TV while using Airpods Pro 2 .



Issue:

Airpods Pro 2 was getting disconnected / no audio ( shows still audio in Airpods in TV ) but no sound when i tap on any forward /seek/ backward / next / skip buttons in any smart TV applications / watching movies in Youtube app / iptv app / netflix or anything. Airpod Pro 1st generation have no any issues.



Fix / Workaround.

1. First remove all connected Airpods from list ( Generation 2 )

2 .Go to Samsung TV settings & reconnect/pair Airpods one more time. [ Problem will be still there until you completes next steps].

3.Go to TV settings

4.Go to Audio Settings

5.Go to Expert Settings / Advanced Settings

1. Change Audio Mode from Auto to PCIM . [ This is the hack ]

Check issue is fixed or not . For me this worked perfect . Waited 1 year to find the solution. Nothing else works.

 

[veruska]

Hello Everyone.

Finally found the fix for audio getting disconnected from Samsung Smart TV while using Airpods Pro 2 .



Issue:

Airpods Pro 2 was getting disconnected / no audio ( shows still audio in Airpods in TV ) but no sound when i tap on any forward /seek/ backward / next / skip buttons in any smart TV applications / watching movies in Youtube app / iptv app / netflix or anything. Airpod Pro 1st generation have no any issues.



Fix / Workaround.

1. First remove all connected Airpods from list ( Generation 2 )

2 .Go to Samsung TV settings & reconnect/pair Airpods one more time. [ Problem will be still there until you completes next steps].

3.Go to TV settings

4.Go to Audio Settings

5.Go to Expert Settings / Advanced Settings

1. Change Audio Mode from Auto to PCIM . [ This is the hack ]

Check issue is fixed or not . For me this worked perfect . Waited 1 year to find the solution. Nothing else works.

I just landed here, after hours spent with Apple Care/Apple Tech Support. They just told me to switch from Auto to PCM (not PCIM). I did. It didn't help. My story is not different from the majority: AirPod Pro 1 user for 2 years with both Samsung TV of the house > no problem. Just purchased AirPod Pro 2 and the nightmare started. I wish I had visited this forum before. I wonder if that has been a problem since that was launched 2 years ago, why not mentioning a big disclaimer in the website? Or else ...? Not a happy camper now...

 

[MMS12]

I have the same problem here. I followed the "hack" but also got PCM, and it did not work. I do think that this may be a problem with older Samsung smart TVs. I was recently visiting a friend who has one of the newest versions of the Samsung smart TV. My AirPod Pro 2 worked like magic, no problem at all. I can't see getting a new Samsung TV just to be able to use my AirPod Pro 2, an expensive fix! Not sure why Samsung can't do a software update that would fix this. I have mine set on automatic software updates.

 

[veruska]

I have the same problem here. I followed the "hack" but also got PCM, and it did not work. I do think that this may be a problem with older Samsung smart TVs. I was recently visiting a friend who has one of the newest versions of the Samsung smart TV. My AirPod Pro 2 worked like magic, no problem at all. I can't see getting a new Samsung TV just to be able to use my AirPod Pro 2, an expensive fix! Not sure why Samsung can't do a software update that would fix this. I have mine set on automatic software updates.

Today I gave up and bought an AppleTV because I don't want to buy a new TV and can't go back to AirPod Pro (1st gen) because it is too old. Either Samsung or Apple won this story.

 

[MMS12]

Today I gave up and bought an AppleTV because I don't want to buy a new TV and can't go back to AirPod Pro (1st gen) because it is too old. Either Samsung or Apple won this story.

I have thought about getting Apple TV device, has that solved the problem? Meaning do the air pod pro 2 work with Apple TV hooked up to your Samsung?

 

[veruska]

I have thought about getting Apple TV device, has that solved the problem? Meaning do the air pod pro 2 work with Apple TV hooked up to your Samsung?

I will receive the AppleTV device today and will check but the Apple Specialist assured that when it comes to Apple products, their compatibility is 100% granted. The Samsung device in this case acts as simply a monitor.

 

[Makanmata]

I tried the PCM "hack" and it also doesn't work for me.

I'm more inclined to blame Samsung because I have a pair of Bose headphones that have a lot of difficulty connecting to the same TV . . . although they eventually do work properly once connected.