AirPods Pro - red exclamations?

[Steve686]

I thought it was happening because the silicone tips were resting the pods ever so slightly ajar from a solid connection to the charger node in the bottom of the case.
just took a couple jostles and all was fine.

 

[Closingracer]

It’s part of Apple’s new earwax detection feature. Go clean that ear and try again.

Well considering I haven’t used them yet then that means these are used and want a refund lol

 

[th1nk]

I have the same issue. Let‘s hope it‘s only a software issue...

 

[agirelli1]

I have the same issue, sometimes on the left, sometimes on the right, completely random. Are you sure it is not a hardware failure?

 

[Tommy Hewitt]

It's not completely random, it always affects the AirPod you've put in first (at least in my case). Doesn't seem like a hardware issue.

 

[agirelli1]

It's not completely random, it always affects the AirPod you've put in first (at least in my case). Doesn't seem like a hardware issue.

Didn’t notice it, I will pay attention if it happens always on the first you put in

 

[jimmy_uk]

I have the same issue, sometimes on the left, sometimes on the right, completely random. Are you sure it is not a hardware failure?

Who can say but Apple right now. Will have to wait and see if any firmware comes.

 

[bbeagle]

Here's someone showing the problem on Twitter with video. Apple have responded with link to their Airpod guide "If your left or right AirPod isn't working" which is no help.

Same thing happens to mine occasionally. Wait, it goes away. Probably a software issue, like the iPods aren't charging for 0.1 seconds and it comes up or something.

 

[kmjo30]

Just hit up Apple Support on Twitter. Hope y’all are doing the same to get this escalated. They’ll ask for the serial number and your country. Need this fixed before return period is over.

 

[Closingracer]

Delete

 

[jimmy_uk]

Anyone getting feedback from Apple?

 

[gelie]

Make sure the tip is aligned properly to the AirPod. Same oval shape.

 

[jimmy_uk]

Make sure the tip is aligned properly to the AirPod. Same oval shape.

Sure. Couldn't imagine how they could fit on wrong? That said I didn't change my tips and they're on correctly.

 

[nortonandreev]

Same issue here.

 

[jyyz]

Sign me up for this “club” too.

 

[Banglazed]

Have y'all tried this?

If your left or right AirPod isn't working - Apple Support

Learn what to do if one of your AirPods doesn't play audio.

support.apple.com

 

[jimmy_uk]

Have y'all tried this?

If your left or right AirPod isn't working - Apple Support

Learn what to do if one of your AirPods doesn't play audio.

support.apple.com

Yep.

 

[kmjo30]

Apple support told me to go to the Apple Store and exchange them. I did yesterday evening. Went to the gym after the exchange, charged them up and haven’t had the problem yet. ?

 

[agirelli1]

Apple support told me to go to the Apple Store and exchange them. I did yesterday evening. Went to the gym after the exchange, charged them up and haven’t had the problem yet.

So is it a hardware issue? I have two pairs, both with the same problem

 

[Emdek]

Same here, mostly the left one is flashing the exclamation mark and no sound. Used them for an half hour before trouble started. Did a hard reset following the instructions, worked for 3 min and same problem.

 

[MacAlien]

Both Airpod 2 and Airpod Pro have done this. Little disturbing but didn't affect anything I, or the SO could find.

 

[jimmy_uk]

Apple support told me to go to the Apple Store and exchange them. I did yesterday evening. Went to the gym after the exchange, charged them up and haven’t had the problem yet. ?

Please report back if it happens again. Would like to rule out hardware issue. Especially as stock online has slipped to 3 weeks wait. I'll do anything to avoid having to visit a store.

 

[CHA05 R31GN5]

I've experienced this with Generation 1 & 2. It seems to be more of a software glitch since the AirPods are operational and there are no indications during use of failure or pending doom. However, I've noticed it more with the increased releases of iOS and AirPods updates. Removing/repairing them to the iPhone didn't seem to alleviate it alone. So, you could try the steps I've taken and I only notice the issue to crop back up if another iOS or firmware release is installed.

0. Remove the AirPods from the iOS device, which should remove it from other linked iCloud devices.
1. Reset the AirPods with the Apple recommended procedure while the AirPods are in the case and connected to a power source.
2. Reset the network settings for each of your iCloud connected iOS devices, which should reset the Bluetooth module, as well.
3. If you use the AirPods with macOS, then reset the Bluetooth module using 'Shift + Option + Debug' from the Bluetooth icon in the menu bar.
4. Reconnect/repair the AirPods to your primary iOS device and the profile should be pushed to your other iCloud linked devices.
5. Test if the software error reoccurs.

 

[webbuzz]

Noticed the problem Wednesday night.

Removed AirPods from Bluetooth, reset AirPods and thought it was fixed. Repeated previous steps two more times and no issues yesterday or today.

 

[kmjo30]

So is it a hardware issue? I have two pairs, both with the same problem

Please report back if it happens again. Would like to rule out hardware issue. Especially as stock online has slipped to 3 weeks wait. I'll do anything to avoid having to visit a store.

View attachment 874230

No clue if it’s an hardware issue. Apple support told me to hold the button for 15 secs to reset and pair again. Did that and the battery indicator was still jumping. If it shows up on the exchanges pair I’m returning them. Don’t have time to help Apple do a job somebody should have did before the release. The new pair hasn’t done it yet so everything is ok so far. Try to exchange and if it does it again get your money back. I went to the store to exchange and it wasn’t swamped like you think but they do have plenty still in stock.