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AirPods Pro - red exclamations?
- Thread starter jimmy_uk
- Start date
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My AirPods 2 also have the red exclamation. Never noticed it before this thread. If I just put them in my ears and take them out and put them in the case I never see it. I have to make it happen.
Went to the Apple store today because they had some in stock. Exchanged them and had the same issue. Decided to just outright return them because no reason I should have to deal with this issue after spending $250. Software or hardware, at this price point, it should be perfect out of the box.
I have. What's so unique to them that hasn't plagued other manufacturer's in this sector who are on a cycle of producing new/revised products on short cycles? I find Apple not much worse or better than Sony if based upon quality assurance of their hardware/software products. If you based the price of products to the quality of proportion in flawed designs or software releases, then I find Apple actually worse. The only category that I've found Apple, thus far, is repair/replacement of their flawed hardware/software. However, it's declined from my experience in the last two incidences I was affected.
I had the Twitter video up. Here’s the update. I can do this every time with an iPad Pro or iPhone X. Got a full replacement and updated firmaware. Still an issues.
since it happens with two different sets in two different devices, it’s gotta be firmware. I replicated it live for a engineer today at Apple. They are now reviewing
since it happens with two different sets in two different devices, it’s gotta be firmware. I replicated it live for a engineer today at Apple. They are now reviewing
I have so moved on from worrying about this. Everything appears to be charging fine. The audio is as expected. I experience no actual issues. I consider it a non-impacting glitch that Apple will hopefully fix, but does not bother me.
Doesn’t matter to me. My Gen 2 and APP both exhibit this but, work great in every way.
I’d recommend not worrying about this. They still charge and there is not a single issue I’ve experienced with them. They are an amazing piece of hardware. It’s a small software glitch.
I recommend complaining about it to Apple and returning the product if you can't tolerate this discrepancy. It's an in-your-face consumer use flaw which is one of many products showing an overall prevalence of Apple to not be bothered with the minuscule details which would have never been allowed into production release to their customers.
To return this product over this minor issue is your choice. If you are heavily in the ecosystem, there isn’t a better alternative. I’ve used them heavily since launch, with euro flights and I have not used a better set of earbuds.
Instead of complaining I spent time with Apple to help. There is nothing.l worse than haters who aren’t proactive.
Instead of complaining I spent time with Apple to help. There is nothing.l worse than haters who aren’t proactive.
Not excusing it but, I bet most consumers don’t even know about this as they do what I did before reading this thread. They remove them from their ears, place them in the case and close the lid Never to see it.
This is exactly it. Most will never experience this before it’s fixed. No need for QA banter, stay focused an proactive. If you had an Xbox 360, that’s real QA problems. This is baby level.
Same here... whether hardware or firmware, it appears to be merely a cosmetic issue, one that I had to go out of my way to find because it's not something I see during regular use.
This made zero sense as a comparison.
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This is a QA flub like many in other product lines they have, except, they continually crop up instead of on an every other cycle release of hardware/software. Whether "cosmetic" or not; it's inexcusable as Apple's profits have grown but the quality is becoming riddled with more minor to major problems. Can't wait if Apple releases a firmware to the AirPods which bricks them. All without your knowledge or consent. And here come the Apple apologists...next!
Is there any solution for the exclamation mark issue? Does anybody contacted Apple Support? What do they say? I've the same problem since day one when I opened my brand new AirPods Pro. So I don't know if it's a hardware or software issue. Thanks in advance!
I contacted support about this issue, 3 customer service people I talked had no clue about this. I went in today to Apple store to swap my AirPods pro, and the demo AirPods pro did the exact same thing. Sales person was not aware of this issue
They are employed by Apple. They are not aware of any defects in Apple's products. No matter how many times they see it or someone tells them; they still...don't...know.