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Annoying hand print on i5 iMac
- Thread starter muliko
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Ok, so I took the glass off and whilst lifting it the iMac started slipping off the table. I rushed to grab it but in a desperate attempt to save it, I let one hand go off the glass which inevitably fell on it's corner and pierced through the LED display. Not only is there a giant dent on my LED display, it seems to have pierced through and damaged the hard drive, and also the processor seems to have being dented.
Did someone say easy?
Did someone say easy?
You can't be serious.
I was going to link you to this: http://www.ifixit.com/Teardown/iMac-Intel-27-Inch/1236/1
But really, it sounds like you've just ruined your mac, and of course Apple isn't going to cover any of this.
thats murphy`s law "Anything that can go wrong will go wrong."
now try to explain to apple you want a new iMac ,it happend because you did want to save some hassle and clean behind the glass yourself instead of having to go to the store /repair centre
good luck, they will be very understanding there at the apple store when you explain them how and why this happend
OP, do you have AppleCare? If you do, you can call Apple for on-site service (of course that's assuming you didn't already break your computer—thought I'm a bit confused how you can dent your display panel [since glass doesn't dent], dent the metal on your HDD [the metal on the HDD is harder than the glass], and pierce the processor with a piece of glass [which shouldn't be possible seeing there a thick slab of a metal heatsink on it], so either this is a bad joke or you did something seriously wrong).
That doesn't even make sense.
That doesn't even make sense.
I don't know how you even managed to do that. It's so unlucky my cynic alarm bells are ringing hard and telling me this HAS to be BS. If not, man you've got some bad juju. But I'm betting on it being BS, partly because you seemed so disinterested in the advice you were given. You wanted a pity party and seem determined to get one. If you've got a photo, I'll happily eat my words and apologize.
OP, do you have AppleCare? If you do, you can call Apple for on-site service (of course that's assuming you didn't already break your computerthought I'm a bit confused how you can dent your display panel [since glass doesn't dent], dent the metal on your HDD [the metal on the HDD is harder than the glass], and pierce the processor with a piece of glass [which shouldn't be possible seeing there a thick slab of a metal heatsink on it], so either this is a bad joke or you did something seriously wrong).
That doesn't even make sense.
+1 on a joke, a bit of glass seriously cannot damage the hdd and processor at the same time, cmon!!! unless u have picture evidence of course
well.... actually on these forums we usually compare computers to cars. In many ways an orange is a lot closer to an apple then an Apple product to a ferrari
so... if you bought a Ferrari would you tighten up a loose exhaust yourself or just go back to the dealer? Sure you can jack it up and do it yourself but why should you?
P.S removing a delicate glass screen off an imac is not considered a simple task. No to mention you will need to get some tools to actually do it.
hehe!!!
Glass was removed and hand print was removed. Thanks for the help guys.
That's just mean, or something.
Well, I'm pleased you got some amusement and the handprint removed.
I'm a little late responding in this thread but just before I packed up my 27" for replacement I decided to see how hard it was to remove the glass screen. I didn't use a suction cup I just put my fingernail in between the glass and the body on the top corner and it came right off. I peeled it off quite easily, checked it out and put it back on. Super easy.
For my replacement I would use the suction cups so I don't risk cracking the "glass" Ahem "Plastic" screen. I know its "technically" glass but just barely.
For my replacement I would use the suction cups so I don't risk cracking the "glass" Ahem "Plastic" screen. I know its "technically" glass but just barely.
A lot of people are being ridiculous here.
The iMac came with a flaw. It *shouldn't* be up to the user to fix it themselves. When you buy something, you expect it to just work. He shouldn't be taking apart his brand new iMac to clean off a hand print that HE didn't put there himself. That's ridiculous!
I say bring it back to Apple.
The iMac came with a flaw. It *shouldn't* be up to the user to fix it themselves. When you buy something, you expect it to just work. He shouldn't be taking apart his brand new iMac to clean off a hand print that HE didn't put there himself. That's ridiculous!
I say bring it back to Apple.
hehe!!!
Glass was removed and hand print was removed. Thanks for the help guys.
Phew! You had my head spinning (yeah I know, not very difficult).
Cuting off your nose to spite your face is a saying. Its alluding to pig-headedness.That doesn't even make sense.
Good to hear.
My lack of sleep is probably causing my inability to understand. I think 4 days without sleep is a record.
so you cleaned it ...now if someone from apple reads about this apple knows they can get away with such quality control issues ?
whats next if someone in tha factory forgot the heat compound between processor and heatsink do you take it apart too ? as its not that difficult too
you should get a soldering iron too as maybe they forgot some soldering somewhere inside
i mean its not a real issue to clean something, but the iMac should not have gone through quality control in the first place
there is someone in the factory who is not wearing gloves when handling the glass , because thats how the handprint got there
i mean its nice to get the tip how to solve the problem , but it would have been better if a official of apple (store manager or repair center manager) would have seen it so he could report it , back to apple and they could deal with that sort of quality control issue
it does not matter what it is , if apple does not know about it they cant improve it
when we talk about cars and compare them with mac`s , i worked for rolls royce
and none of their cars will leave their factory unless its clean and polished to the highest possible standard ,you wont find a fingerprint on them neither inside or outside when its getting handed over to a new owner ...., and if its ordered with some equipment that has a a touchscreen they test it too but the new owner will never know or see it had been touched before , he receives a brandnew product and that is what he can expect to receive
and this does not only apply to luxury products , even when i buy a new toaster i want to open the box and find a clean toaster in the box and not something that has stains on it
whats next if someone in tha factory forgot the heat compound between processor and heatsink do you take it apart too ? as its not that difficult too
you should get a soldering iron too as maybe they forgot some soldering somewhere inside
i mean its not a real issue to clean something, but the iMac should not have gone through quality control in the first place
there is someone in the factory who is not wearing gloves when handling the glass , because thats how the handprint got there
i mean its nice to get the tip how to solve the problem , but it would have been better if a official of apple (store manager or repair center manager) would have seen it so he could report it , back to apple and they could deal with that sort of quality control issue
it does not matter what it is , if apple does not know about it they cant improve it
when we talk about cars and compare them with mac`s , i worked for rolls royce
and none of their cars will leave their factory unless its clean and polished to the highest possible standard ,you wont find a fingerprint on them neither inside or outside when its getting handed over to a new owner ...., and if its ordered with some equipment that has a a touchscreen they test it too but the new owner will never know or see it had been touched before , he receives a brandnew product and that is what he can expect to receive
and this does not only apply to luxury products , even when i buy a new toaster i want to open the box and find a clean toaster in the box and not something that has stains on it
Exactly. One of the reasons it is good to case a AC case ID going as soon as one notices a problem. By giving Apple the notification they can log the issue and follow if similar issues pop up on other computers in the production line or if it was just isolated to yours. The OP could have easily kept their current computer while Apple shipped a new one and then sent the old one back when they got the new one. Or they could have made the drive they didn't want to.
hehe!!!
Glass was removed and hand print was removed. Thanks for the help guys.
You're special
even if it was a isolated incident , since modern factory`s are equipped with computers too on the production line they can find out who did put the glass on this iMac , maybe not exactly back to one worker ,but very likely to the shift it was produced and give this shift a briefing how to put the glass on and to wear gloves at all time , as thats how things work nowadays
and don`t mention common sense as mister common sense disappeared in the late 90`s of the last century and has never been seen since in a workplace
To everyone who thinks that he shouldn't have removed the glass to clean the handprint: get a grip. Apple isn't going to say "well gee golly, I guess we can let quality control go to heck from here". And if you don't want to remove the glass and clean it, then don't. That's what returns are for. Call up Apple and have at it. But don't come on here and criticize someone for performing an utterly simple task.
Bryan
Bryan
I don't think anyone criticized the OP for taking the glass off to clean it. I think he got criticized for being indecisive and having to basically be told what to do since he didn't want to bring it back.
it was not meant to have a go at him for the diy job
it was meant as a general thing how to proceed these things the proper way
as the quality control of any company needs that feedback from customers to improve things otherwise they wont improve anything , we dont live in a ideal world where the company takes every possibility into account , in most companys its even the case they check random parts and fit them together to a whole whatever they produce , and if you are really lucky they check the odd single finished product , but if customers complain about certain things , then the company takes that on and starts to check more frequently their products
it was meant as a general thing how to proceed these things the proper way
as the quality control of any company needs that feedback from customers to improve things otherwise they wont improve anything , we dont live in a ideal world where the company takes every possibility into account , in most companys its even the case they check random parts and fit them together to a whole whatever they produce , and if you are really lucky they check the odd single finished product , but if customers complain about certain things , then the company takes that on and starts to check more frequently their products
did you actually read the topic, it was the OP who was going round in circles on people advising him and then comes up with a stupid joke on smashing up the Mac, sorry but i thing all reply's are true
I've definitely read the topic -- I've been following this thread and posting from the beginning. My last response was to the folks that started complaining that he fixed it and that Apple's quality control would never know about the handprint. For me personally, I don't see what the big deal is with a handprint when it is in fact very easy to clean. I could care less about reporting to Apple.
Bryan
Bryan