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Anyone having issues with Mail crashing on iPadOS 15.1?

jmgregory1

jmgregory1

macrumors 68040
Original poster
Jun 24, 2010
3,059
3,075
Chicago and a few other places around the world
Since updating to iPadOS 15.1 on my M1 iPad Pro 12.9”, Mail crashes every time I send an email. When I hit send, the screen goes black for a second, then takes me back to the Home Screen. I’ve never experienced anything like this before.

I’ve closed the app and re-started it, as well as closing the app and hard restarting the iPad and the problem still persists. I’m not on the public beta, but feel like I should jump back on it, so I can submit this as an issue - or see if it goes away on the latest beta.
 
yup ! immediately after installing yesterday on ipad air 3 email opens just blank page.. sits there for a few seconds.. then closes - icons of blank mail-boxes show at the bottom of screen - I do get e-mail-notifications on home screen, but email itself is basically dead -
 
petervq said:
yup ! immediately after installing yesterday on ipad air 3 email opens just blank page.. sits there for a few seconds.. then closes - icons of blank mail-boxes show at the bottom of screen - I do get e-mail-notifications on home screen, but email itself is basically dead -
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Strange. I jumped onto the 15.2 beta to see if that fixed the issue for me, but unfortunately it did not. And just yesterday, I find out from a customer that the email I replied to a couple of weeks ago not only didn’t deliver to them, the only record I have of the email is a blank version of it, so something is corrupted to the point of emails neither delivering nor saving to the server, which I find very strange - on top of the fact that most emails I send (or try sending) crash the Mail app.
 
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... and, strangely, too, that there seem to be very few post online on this specific topic about ipad-email - plenty about other kind of apps and recommending to make they are up-to-date... but that clearly doesn't apply to mac-email itself when one has just updated the mac-ios itself... besides, it didn't help anyway -
 
petervq said:
... and, strangely, too, that there seem to be very few post online on this specific topic about ipad-email - plenty about other kind of apps and recommending to make they are up-to-date... but that clearly doesn't apply to mac-email itself when one has just updated the mac-ios itself... besides, it didn't help anyway -
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I reported the issue, so I’ll report back once I hear from Apple.
 
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I too have been affected. iPad Air 2 and all up to date on iOS, consistently experiencing glitches and crashes in Mail. Have deleted and reinstalled the app, rebooted and anything else I could think of but to no avai. Called Apple support and supposedly no one else had repeated similar issue? Have had ipads since day one and as I recall never had mail app crash. Any insight would be appreciate!
 
I am having the same problem with my Ipad pro. I did not upgrade my phone or my small ipad, and they are fine. I contacted Apple that make me try several fixes, nothing works. I disable the new privacy for email, reinstall, etc. it is an IOS bug, but Apple says it isn’t. I suggest you contact apple thru feedback. Maybe they will do something. Hundreds of users are having the same problem. If someone finds the answer, please post.:confused:
 
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Tech Support is advising backup and complete reinstall from itunes, with so many others experiencing same, what good will reinstalling 15.1 do? any suggestions or has anyone gone this route, did it solve?
 
Having this exact same issue. Glad to know I’m not the only one. iPad 4th Gen, fully updated OS, fully updated, deleted and reinstalled app. Hitting send results in an immediate crash to black with a lost email. I have a call with Apple support later today. We’ll see what happens.
 
Spytap said:
Having this exact same issue. Glad to know I’m not the only one. iPad 4th Gen, fully updated OS, fully updated, deleted and reinstalled app. Hitting send results in an immediate crash to black with a lost email. I have a call with Apple support later today. We’ll see what happens.
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I hate to say it, but I’m glad you’re having what sounds like the same problem, so that hopefully Apple can’t continue to say they’re not getting inquiries about it. I’ve not gotten any feedback after reporting my issues to Apple (via Feedback app), yet, but assume the holidays are effecting that more than anything.
 
jmgregory1 said:
I hate to say it, but I’m glad you’re having what sounds like the same problem, so that hopefully Apple can’t continue to say they’re not getting inquiries about it. I’ve not gotten any feedback after reporting my issues to Apple (via Feedback app), yet, but assume the holidays are effecting that more than anything.
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Had a productive call with Level 2 support today, including showing the issue live, and sending a video of the same. We’re supposed to talk again tomorrow, after she and her engineers have reviewed the diagnostics. So we’ll see.
 
Spytap said:
Had a productive call with Level 2 support today, including showing the issue live, and sending a video of the same. We’re supposed to talk again tomorrow, after she and her engineers have reviewed the diagnostics. So we’ll see.
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Nice! Will be interesting to hear what they come back to you with and hopefully there is a simple solution. I’ve been using my M1 iPad Pro as my daily work device and this Mail crash issue is a huge challenge. I do find it odd that it doesn’t happen on my iPhone 12 Pro Max, so it does seem like something specific to iPadOS 15.1 / 15.2 beta.
 
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jmgregory1 said:
Nice! Will be interesting to hear what they come back to you with and hopefully there is a simple solution. I’ve been using my M1 iPad Pro as my daily work device and this Mail crash issue is a huge challenge. I do find it odd that it doesn’t happen on my iPhone 12 Pro Max, so it does seem like something specific to iPadOS 15.1 / 15.2 beta.
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Same not happening on iPhone SE (2nd edition 2020) yet consistently crashing and behaving horribly on iPad Air 2 with all of my email accounts (AOL and Gmail). Have never experienced anything like this in decade of iPad ownership. Apple tech support claims they have no one else reporting same. They want me to go to factory reset and reinstall iOS from iTunes. Why!?
 
jmgregory1 said:
Nice! Will be interesting to hear what they come back to you with and hopefully there is a simple solution. I’ve been using my M1 iPad Pro as my daily work device and this Mail crash issue is a huge challenge. I do find it odd that it doesn’t happen on my iPhone 12 Pro Max, so it does seem like something specific to iPadOS 15.1 / 15.2 beta.
Click to expand...
Had a brief update call yesterday with Level 2 service. They confirmed that they’ve identified a software issue on their end that’s causing this issue, and that Mail and iOS would be receiving priority updates to sort this out. I was told it could be a couple days, but likely not longer than 2 weeks. So at the very least, people are on it.
 
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With the latest beta release of 15.2, my email issue seems to be resolved. I’ll know more after sending more emails through more of my accounts, but the first couple were sent without crashing the app, and they show up as sent as part of the email string.
 
I’m on 15.1 (19B74) and more recently haven’t been having issues. At the very least, I sent four emails this morning in the Mail app (before I remembered that I was supposed to use the gmail app instead because of all of this) and all went through just fine with no crashes. So something’s definitely changed, or changing.
 
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Updating to 15.2 does not seem to fix the problem. Blank mailboxes, tons of blank icons at the bottom of screen. Unusable.
 
my father is complaining that he cannot share links anymore from apps that provide that functionality, mail just launches and stays in draft mode with the content of the message just stuck in a loading if the app launching or safari link populates the email with content on the share
 
FWIW, the only way I could correct the issue was to delete Mail entirely, download it again from the App Store, and set up my mail account again. It seems to be back to fully functional.
 
I loaded 15.2, sadly nothing changed. If you delete the email app you will lose any files stored un your ipad/iphone. if you don’t care about your files, then go ahead. you might be able to get back icloud mail, but any pop accounts say goodbye. Apple has ignored this problem. Report to ipad feedback as a bug.
 
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