I haven't had any problems with mail, not since MobileMe came up. It has worked better than it did before!
My only problem right now is that not all of my contact info is getting synced from the Mac -> MM.
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Apology email and 30 day extension for "push" terminology
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I haven't had any problems with mail, not since MobileMe came up. It has worked better than it did before!
My only problem right now is that not all of my contact info is getting synced from the Mac -> MM.
July 19, 2008: Still Unable to Synch Anything to MobileMe
I waited in line for 6 hours and bought my 3G iPhone on the 11th. Today is the 19th, and I'm still unable to synch any data to MobileMe from my Mac (I have Leopard, latest everything, etc.). This despite 3 three trips to the "Genius" Bar and going through every known "fix" to sych my data, and finally the last "genius" called for help to even greater support "geniuses," only to be told that we should use the chat feature on the MobileMe online support page, which then stated that the wait times for a MobileMe support representative "exceeded 30 minutes." How can Apple claim on their System Status that there are no problems with the MobileMe when customers such as myself still can't synch any data to the "cloud"?
I waited in line for 6 hours and bought my 3G iPhone on the 11th. Today is the 19th, and I'm still unable to synch any data to MobileMe from my Mac (I have Leopard, latest everything, etc.). This despite 3 three trips to the "Genius" Bar and going through every known "fix" to sych my data, and finally the last "genius" called for help to even greater support "geniuses," only to be told that we should use the chat feature on the MobileMe online support page, which then stated that the wait times for a MobileMe support representative "exceeded 30 minutes." How can Apple claim on their System Status that there are no problems with the MobileMe when customers such as myself still can't synch any data to the "cloud"?
I am suprised the the Mac Genius could not help you get it working. I believe the problem is that you have a setup issue.
Why do I say that? Because there are enough people that are working without problems. The fact that you and many others are not working is because the application has a problem getting things "started" correctly.
I believe the problem is that most people "start" by trying to Sync from the Mac or PC "before" the MobileMe Cloud is setup to start the Sync Process Correctly. From your Post "synch any data """to""" MobileMe from the Mac". Get it working first by "sync data """from""" MobileMe to the Mac".
A number of Post have come from people who "started" with empty contact/calendar files on both the MobileMe Cloud and on the Mac/PC/iPhone and then add a few entries until eveything is working properly. Then you can simple add your entries to the Contacts/Calendar on your Mac/PC and they will Sync up to the Cloud without problems.
Of course this should not need to be done to get it working properly. And this is where i believe the main problem is with MobileMe.
Again, why are so many people not having problems and you and others are. I believe once YOU decide that the problem is not that "MobileMe just does not work" but instead it just does not work with your particular setup you will get it working.
Followed your advice: same result
I followed your advice and wiped everything clean. Nothing on either the Cloud or on iCal or Address Book. I archived my calendar and contacts to a separate folder. Then I did the (now) usual cleaning of the sync history, reauthorizing the computer for sync, permissions repair, restart, etc. Then I sync'd from the Cloud to the Mac (no data to sync, so nothing appeared on the Mac end). Then I manually added one calendar event and one contact on the Mac end and sync'd to the Cloud. Same problem: Nothing appears on the Cloud for contacts or calendar but spinning wheels and server error messages.
So I maintain that the problem is with MobileMe and NOT my setup, which is what all THREE mac geniuses also said. My prospects are now to spend "30 minutes or more" waiting for MobileMe online chat support tomorrow, and the dreary fact that they will probably run me through all the same drills I've already done (over and over again) "one more time."
Frankly, it's no consolation if MobileMe works for other people-- and blaming the customer ("it's your setup" not MobileMe) is standard operating procedure when a company doesn't want to admit they have a serious problem delivering a service that ALL of us paid for. Fact: I paid $100 and MobileMe doesn't work for me, and THREE geniuses said my setup, equipment, etc., are fine. I'm sure I'm not alone in this nightmare. Perhaps there are enough of us "poorly setup" incompetent Mac customers for a class action law suit?
I switched from PCs to Macs years ago because Bill Gates owes me at least a month of my life wasted upgrading Windows, endless app crashes, and GPFs, etc. (Remember upgrading to Windows 95 anyone?) Well, it appears that Apple has finally reached the threshold where they can no longer maintain quality control at the quantity levels their increased market share has given them. Victims of their own success. Disappointing, to say the least.
I followed your advice and wiped everything clean. Nothing on either the Cloud or on iCal or Address Book. I archived my calendar and contacts to a separate folder. Then I did the (now) usual cleaning of the sync history, reauthorizing the computer for sync, permissions repair, restart, etc. Then I sync'd from the Cloud to the Mac (no data to sync, so nothing appeared on the Mac end). Then I manually added one calendar event and one contact on the Mac end and sync'd to the Cloud. Same problem: Nothing appears on the Cloud for contacts or calendar but spinning wheels and server error messages.
So I maintain that the problem is with MobileMe and NOT my setup, which is what all THREE mac geniuses also said. My prospects are now to spend "30 minutes or more" waiting for MobileMe online chat support tomorrow, and the dreary fact that they will probably run me through all the same drills I've already done (over and over again) "one more time."
Frankly, it's no consolation if MobileMe works for other people-- and blaming the customer ("it's your setup" not MobileMe) is standard operating procedure when a company doesn't want to admit they have a serious problem delivering a service that ALL of us paid for. Fact: I paid $100 and MobileMe doesn't work for me, and THREE geniuses said my setup, equipment, etc., are fine. I'm sure I'm not alone in this nightmare. Perhaps there are enough of us "poorly setup" incompetent Mac customers for a class action law suit?
I switched from PCs to Macs years ago because Bill Gates owes me at least a month of my life wasted upgrading Windows, endless app crashes, and GPFs, etc. (Remember upgrading to Windows 95 anyone?) Well, it appears that Apple has finally reached the threshold where they can no longer maintain quality control at the quantity levels their increased market share has given them. Victims of their own success. Disappointing, to say the least.
I did exactly that. My calendar entries all appear to be syncing correctly, but about 10% of the contacts I have entered on the Mac have not synced to MobileMe. I believe others are experiencing the same problem.
On Windows we have MobileMe Preferences where under Sync / Advanced we have the ability to "Reset Sync Data" where you say to "Replace all data on this computer with data from MobileMe" or the other way around.
Have you tried that. Again, I prefer to use the Cloud Data as the master until everthing is working.
I said in another post (30 min ago) that I was having problem "seeing" my calendar entries in the MM Web Interface (which is just a "CLIENT" looking at the Cloud). I had felt my data was ok but not sure. For another reason I logged into Account Setting to verify I got my 30 day extention (and I did) and when I came back all my entries were there. So obvious this was a problem with the MM Web "Client" and NOT the Cloud where all the data is.
Understand. Someone else here told me in the beginning to create a Group in my calendar to solve the problem with open errors (sold error for me). I did that and all was good after. Have you done that. Also, you said that you cleared everything and then added entries to your MAC and not to the MobileMe. Have you tried the other way around? Again, make sure MobileMe Web interface and "Cloud" is working properly first. Also, if you have a iPhone is that working properly with the "Cloud". Did you about the problem I was having this AM where I logged into Account Settings and then when I returned my calendar started to display properly. In that case it was not the "Clolud" but the MM Web Client that was having a problem (maybe a cache problem). Also, they did some maintenance last night.
So you're suggesting to replace the data on my Mac with data from MM and see if the contact info disappears?
How do you know when to declare that it is working? At one point everything was syncing correctly. And then some of my contact info did not sync, and continues not to sync.
In my case I have two Macs, the web interface, and an iPod Touch where these particular contacts have not shown up. They only place they do show up is the Mac on which they were entered. Either they haven't been synced to MM, or MM is refusing to push them out to any of my other devices.
Yes. If you ever expect it ro work properly the MobileMe Cloud is the Master Source. You should always be able to replace the client with the source.
As far as knowing it is working. The Cloud has all the information and it will Sync with your clients. I.E. No lost data.
Still not working correctly. I replaced the data on my Mac with data in the cloud; the contact entries missing from the cloud disappeared from my Mac, as expected. Then I reentered four of those on my Mac and resynced. Only two of them got synced to the cloud.
That is pretty strange. As a test I just added 8 files (atest1-4 and ztest1-4) and did a Sync and all 8 not only showed up in MobileMe Web Page but on my iPhone within seconds. I then deleted all 8 and did another Sync and they were all gone within seconds on MM Web Page and also on my iPhone. For me this could not work any better.
I wish I could help more but I am the end of my recommendations. Maybe another Mac User can shed some light on it. You would think that the Mac would work better then Windows Outlook.
I must be one of the lucky ones, because everything worked for me when I set it up on the first day. I didn't get the apology email but I did get the extension.
This is incorrect and directly contradicts the Apple setup instructions for MobileMe here, where the first thing it tells you to do is sync the information from your Mac to the cloud.
Clearly for new users the copy on your computer should be the master copy. Think about it: if you aren't going to use the data already on your mac as the master copy, how are you supposed to get it on the cloud? Manually retype it all? I don't think so.
1. I believe you jumped in to the middle and did not read the many other posts on this subject. I agree with you that you should Sync from the data on your Mac but this has been a problem for a number of users. So this suggestion was mainly a workaround.
2. No you would not manually re-enter your data. You would "backup" your data and then get the Sync working and the restore (copy) your data back your Mac which would then get Synced as it should in the beginning. However, this also does not always work.
3. I do have to disagree with you on the "Master Copy Part. I believe that the MobileMe Cloud "IS" the Master Copy. If you have 2 Mac's, 1 PC and 1 iPhone and the MobileMe Web then "every client" will Sync to/from the MobileMe Cloud thereby maiking the "Cloud" the Master Copy. Now you can argue that all the devices are the Master Copy since they all should be the same but I think it is better to look at the "Cloud / Server" as the Master. The initial Sync from the Mac is just to initialize the Cloud / Server with your starting data.
I had an online chat with an Apple support rep this morning. He suggested that I unregister all of my systems and delete all synced data, then restart and re-register my main Mac and get sync working just with that system. Seemed like a reasonable thing to try so I did. No joy. The contacts that did not sync before still do not sync.
I believe MobileMe must have a bug with the way particular data is formatted, but I can't imagine what - these contacts have nothing special about them. I guess I'll try the chat line one more time and if they can't help then the next stop is the Genius Bar.
I had an online chat with an Apple support rep this morning. He suggested that I unregister all of my systems and delete all synced data, then restart and re-register my main Mac and get sync working just with that system. Seemed like a reasonable thing to try so I did. No joy. The contacts that did not sync before still do not sync.
I believe MobileMe must have a bug with the way particular data is formatted, but I can't imagine what - these contacts have nothing special about them. I guess I'll try the chat line one more time and if they can't help then the next stop is the Genius Bar.
You could be on to something with the invalid contact data. Have you tried just printing the screen of the contact records and then just re-enter one or 2 manually to see if those new records start syncing? If so, maybe you can export your contacts to another format (csv or something) and then re-import and see if that works. My original contact file was Yahoo Address Book when I started MobileMe Contacts. Then I Sync those down to my Outlook and stopped using Yahoo Address Book.
On a side not, I installed Firefox browser. It seems to not have the problems that Safari and IE have. Example: I can now add a Birthday Field in MobileMe Web where I could not with the other 2. Also, could not set Calendar Color in Safari but could in IE and now I can in Firefox. This is not related to your problem but thought I would let you know.
Good Luck.
i still havn't gotten my email or extension. And i know i qualify cause I was a .mac subscriber for months before the transition.
I am a new 60 day trial user (no .mac). Did not get a letter but did get the extension at the beginning of this week.
I just got an e-mail sent to my non-MobileMe account inviting me to sign up for MobileMe (I filled in the form before it launched).
I guess they feel the service is ready to go.
It's a shame that they still haven't sent the extension e-mail to all paying subscribers yet.
I just worry that they've messed up somewhere and anyone who doesn't get the e-mail wont get the 30 day extension.
I guess they feel the service is ready to go.
It's a shame that they still haven't sent the extension e-mail to all paying subscribers yet.
I just worry that they've messed up somewhere and anyone who doesn't get the e-mail wont get the 30 day extension.
I finally have all of my contacts synced across all of my systems but it was a painful process, and I'm not real confident that future updates are going to sync correctly.
I had to first unregister all of my systems from MobileMe. Then on my main Mac I had to start the iSync app, go to preferences, and click "Reset Sync History." Then in the MobileMe prefs panel I re-registered the Mac, then synced, telling it to replace cloud data with data from the Mac. That updated the cloud correctly.
On my other systems I had to again Reset Sync History from the iSync app, start Address Book and delete all entries, then go to the MobileMe prefs panel, re-register and sync, telling it to replace the computer's data from the cloud. Finally all of the contacts made it across. Whew.
I'll see in the coming days if updates and additions get synced correctly. But I'm afraid I may have to go through this byzantine procedure if I really want all the data to be correctly synced.