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Apology email and 30 day extension for "push" terminology
- Thread starter jandep
- Start date
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Very Nice.
Especially since I picked up a .Mac family pack renewal for only $50 the last day that Comp-USA was going out of business. I've never paid full price for .Mac ( now Mini Me.... er... MobileMe).
You can always find some company selling boxes with activation keys a a steep discount if you look.
Especially since I picked up a .Mac family pack renewal for only $50 the last day that Comp-USA was going out of business. I've never paid full price for .Mac ( now Mini Me.... er... MobileMe).
You can always find some company selling boxes with activation keys a a steep discount if you look.
err...ummm...well, that's great, except
IT ISN'T WORKING YET!
When composing an e-mail, the To: field does not autofill the way .Mac did, and when I try to click on the address book icon, I get this little gem.
What a disaster. I should have known better than to use a Microsoft service. Oh...wait.
IT ISN'T WORKING YET!
When composing an e-mail, the To: field does not autofill the way .Mac did, and when I try to click on the address book icon, I get this little gem.
What a disaster. I should have known better than to use a Microsoft service. Oh...wait.
Attachments
It did take almost a week of outrage but they did.
This is all most of us were asking them to do, so I am very happy now. Glad to here real "Push" is coming eventually.
It just ... the more I think about it, the more it bugs me. The iPhone is a LESS advanced development platform with a LESS advanced processor and LESS advanced infrastructure. It has a SLOWER internet connection than most PCs and Macs, yet it can Push to the cloud?
Why?
Why can the iPhone push to cloud but not Macs and PCs? It just boggles my ****ing mind. Instead of posting apology letters, send out a ****ing preference pane with mobilemed daemon, I don't care if it takes up 120mb of RAM, and have it push to the cloud every time a change occurs! I mean come on, you have developers that can code these insane ass web apps, but you can't write a simple background daemon that will push updates to the cloud as they are made?
****ing hell.
Why?
Why can the iPhone push to cloud but not Macs and PCs? It just boggles my ****ing mind. Instead of posting apology letters, send out a ****ing preference pane with mobilemed daemon, I don't care if it takes up 120mb of RAM, and have it push to the cloud every time a change occurs! I mean come on, you have developers that can code these insane ass web apps, but you can't write a simple background daemon that will push updates to the cloud as they are made?
****ing hell.
If everyone's MobileMe service was up and running fine, maybe you'd have a point. But the fact is that there are still hundreds, maybe thousands of people whose dotmac accounts are not working - forget the niceties over push and sync - they plain aren't working. I can't sync calendars, can't access my iDisk, keep getting server errors, etc etc. I complained to Apple at least 3 or 4 days go and only got a reply today, and that was a standard 'read-our-FAQs,' no help at all. There are people with legitimate issues of functionality - we're not all engaged in a semantic argument about what exactly 'push' means - though don't get me started...
Apple tried to do too much at the same time
Before the 7/11 iPhone release there were several threads about the logistics of deploying all the components required for a successful launch:
--the new iPhone hardware, activation, and likely firmware upgrade
--iPhone 2.0 firmware for existing iPhones and iPod Touches
--OS X 10.4
--iTunes
--the app store
--hundreds of apps in the app store
--MobileMe
--Changes to OS X Mac apps to support [push] MobileMe (Safari, Mail, iCal, Address Book, etc.)
--Changes to OS X Mac apps to support non-push changes from .Mac to MobileMe (e.g. Publish from iPhoto, iMovie, Aperture, etc).
Obviously (or maybe not) Apple had a lot of software changes to distribute to tens [hundreds] of millions of existing customers... a big challenge!
To many, it didn't make sense to attempt to do this all at the same time... the concurrent hits, alone would would bring Apple's servers to their knees. Not to mention, a problem with any one (or more) components would, likely, ripple through the system and exacerbate the situation.
Rather, if Apple were smart, they would deploy updates leisurely, over several days or weeks... leveling server traffic and giving them the ability to address/support problems out of the "fishbowl" of a major product launch: the iPhone 2G.
We even discussed ways that the updated components could talk to other components to be sure each was at the proper update before activating a feature, such as push, included in the update. For example, iCal would check that all the necessary pieces were in place (MobileMe, Synch, iPhone 2.0) before it would attempt to push.
Apple chose (or backed itself into a corner) and tried to do it all at once... and almost everything went wrong.
They did release the 2.0 firmware for existing iPhones, iTunes and the App store slightly before the 7/11 launch. These were little islands of success in an otherwise bungled launch.
Sure, Apple sold 1 million new iPhones, but it inconvenienced or angered a lot of loyal and new customers.
They could have done better... much better...
"It, just works"... is a high bar to set and it is what we expect in all things Apple.
It ain't workin' yet!
Dick Applebaum
A loyal Apple customer since 1978
Before the 7/11 iPhone release there were several threads about the logistics of deploying all the components required for a successful launch:
--the new iPhone hardware, activation, and likely firmware upgrade
--iPhone 2.0 firmware for existing iPhones and iPod Touches
--OS X 10.4
--iTunes
--the app store
--hundreds of apps in the app store
--MobileMe
--Changes to OS X Mac apps to support [push] MobileMe (Safari, Mail, iCal, Address Book, etc.)
--Changes to OS X Mac apps to support non-push changes from .Mac to MobileMe (e.g. Publish from iPhoto, iMovie, Aperture, etc).
Obviously (or maybe not) Apple had a lot of software changes to distribute to tens [hundreds] of millions of existing customers... a big challenge!
To many, it didn't make sense to attempt to do this all at the same time... the concurrent hits, alone would would bring Apple's servers to their knees. Not to mention, a problem with any one (or more) components would, likely, ripple through the system and exacerbate the situation.
Rather, if Apple were smart, they would deploy updates leisurely, over several days or weeks... leveling server traffic and giving them the ability to address/support problems out of the "fishbowl" of a major product launch: the iPhone 2G.
We even discussed ways that the updated components could talk to other components to be sure each was at the proper update before activating a feature, such as push, included in the update. For example, iCal would check that all the necessary pieces were in place (MobileMe, Synch, iPhone 2.0) before it would attempt to push.
Apple chose (or backed itself into a corner) and tried to do it all at once... and almost everything went wrong.
They did release the 2.0 firmware for existing iPhones, iTunes and the App store slightly before the 7/11 launch. These were little islands of success in an otherwise bungled launch.
Sure, Apple sold 1 million new iPhones, but it inconvenienced or angered a lot of loyal and new customers.
They could have done better... much better...
"It, just works"... is a high bar to set and it is what we expect in all things Apple.
It ain't workin' yet!
Dick Applebaum
A loyal Apple customer since 1978
Yes, that's what I am doing ... thanks a lot for pointing this out.
I'm actually now using the Outlook as a hub to pull all my stuff from Exchange, Gmail, MM, Yahoo etc altogether.
So far it works great (except the MM push portion
), one outstanding issue now is I can't manually update the contacts and calendars through MM's web interface, it doesn't save any change I've made. My temporary workaround is to sync everything from the Exchange. LOL
No Demo from Actual Mail, iCal, Address Book
Phil's demo of MobileMe is only between the Web 2.0 version and the iPhone. He never opens any applications on the his Mac. One would assume (myself included) that changes on the computer would be instant as well. I'm just happy that they addressed this issue and will be working on improving it.
Phil's demo of MobileMe is only between the Web 2.0 version and the iPhone. He never opens any applications on the his Mac. One would assume (myself included) that changes on the computer would be instant as well. I'm just happy that they addressed this issue and will be working on improving it.
I think someone could figure out the background process pushing the stuff at 15 min intervals and reschedule it in cron ... how difficult is it?
Nice! I can't believe it: a corporation acknowledging a mistake, apologizing (in a sincere way), and giving us 30 days for our trouble.
Thanks, Steve!
Pathetic! You were off by two days. Close, but no cigar, buddy--we're not playing horseshoes here!!! (just kidding! nice call )
Thanks, Steve!
I hate to be one of those ******s but I called it, almost.
https://forums.macrumors.com/posts/5808010/
I think this belongs on the front page. Might calm the MM crowd a bit.
Pathetic!
You were off by two days. Close, but no cigar, buddy--we're not playing horseshoes here!!! (just kidding! nice call )
Still can't sync my contacts from MobileMe tomy address book
Still having problems attempting to sync my MobileMe contacts with my iMac Address Book. Getting the dreaded "inconsistent data", consistently. Calendar works great.
Joe
Still having problems attempting to sync my MobileMe contacts with my iMac Address Book. Getting the dreaded "inconsistent data", consistently. Calendar works great.
Joe
The thought might cross one's head that that they don't host millions of subscribers on ONE box. So they are probably busy making the changes to all the servers involved. Which, won't be happening flash-bang-instantaneous across all as there are only so many server technicians in the Cupertino vaults. If it was as easy as flipping burgers or dringing soda, yes, they could hire temps. But you don't trust the online experience of thousands of users on un-skilled temps. It will all be good. Usually gravitates that way.
I think most everyone with a brain realizes that.
My point was that until everyone is up and running 100%, they shouldn't be making any blanket statements that all services are up like they have been, that's all. And just because all services may indeed be currently working for you or any other individual person, doesn't mean that they necessarily are for everyone else.The 30 day extension is a nice touch as I said, but the main thing I'm concerned with is simply having it running reliably. I'm not running around asking for any free handouts from Apple, I only want the service functioning properly that I'm already paying them for. I'm sure it'll happen sooner hopefully rather than later.
pardon me for saying this but there pissing in the wind they couldn't keep up with demand from the so called 1 million new users of the iphone they sure as hell aint gonna be able to keep up with all the users .mac me what ever it is called. I don't even have either. Mates do and all i keep hearing of them is the slow lack of response etc end of the day demand is higher than expected. At least they gave a month away for free.
and how can people be negative about getting something for free i mean really it should all be positive not negative
and how can people be negative about getting something for free i mean really it should all be positive not negative
err...ummm...well, that's great, except
IT ISN'T WORKING YET!
When composing an e-mail, the To: field does not autofill the way .Mac did, and when I try to click on the address book icon, I get this little gem.
What a disaster. I should have known better than to use a Microsoft service. Oh...wait.
Happens to me too.
UK subscriber for almost a year and not recieved email yet
Well, UK subscriber since 2000 and still no email.
This isn't going to be one of those "USA only" specials is it?
I'm going to go back and watch the keynote, but didn't they state otherwise? Changes made on a PC or Mac take 15-20 minutes, no problem. But didn't they demo this happening in seconds?
Also, changes I made three days ago on my Mac still haven't showed up on the web. I think they're time is a little off.
30 days is sweet though.
No, the keynote demo by Phil Shiller was shown from a Mac using the MM web apps. He did a calendar change and it showed up on his iPhone within seconds. So many people keep mistaking that for iCal, it wasn't iCal.