Apple At-Home Advisor...

[Cattastic]

We must be in the same class!

Awesome

----------

Hi All,

This thread has been a wonderful source of information for me since applying for the AHA position, so I thought I'd pay if forward a bit.

For me it was a 2 month, whirlwind process.

Hired directly through Apple, this is how it went for me.

1. Application submitted online through Apple 'employment' link at bottom of page. Applied to 3 AHA positions in different areas of the US - none of which were within 100 miles of my location. (They've dropped that requirement.)

Cover letter seems to be an important part - clear, concise and energetic! Why do you want to work for Apple, and what makes you think you'd be a good addition to the team?

2. Received a call 2 days later, very brief interview (5 minutes) where "I like your energy" was mentioned. Told what position they were seeking to fill and then offered the opportunity to have a second interview via FaceTime or Skype. Accepted and received an email with a link to set-up a time for the 2nd interview with another recruiter. Set-up a time approximately 1 week later for a FaceTime interview.

Prepared for interview by reading through this thread.

3. Had 2nd interview, which lasted approximately 30 minutes. Again "I like your energy" was mentioned. Laid back chat, but obviously still a job interview. General 'what would you do if...' scenario questions, define 'empathy' and how does it differ from sympathy. Job explained again, and asked if I could meet the requirements. Told I would hear back in 5-10 days if I was selected for a 3rd interview by a hiring manager.

4. Same day sent an email by a third Apple representative who wanted me to click through another link to set-up a 3rd interview. Did so, scheduled it for a week later.

3rd interview was to take place via FaceTime, but a snafu made it a phone call interview instead. This didn't seem to be an issue. I was told to relax, and just be myself.

The interview lasted 60 minutes, with some general 'tech' knowledge questions like 'How would you explain RAM to a non-tech person?' and 'What is a CPU?' Asked for description of current computer's specs, then when on into role playing, and problem solving. Interviewer liked that I had taken the time to familiarize myself with the Apple Support section and mentioned it when explaining how a customer might find help with their issue.

5. Three days after interview I received Hireright email for background check. Completed BGC within 24 hours, checked online to see I'd passed. Noted that it went to a specific email at Apple - not that of anyone who had interviewed me. Looked up the email online, and found it went to a bigger fish, who manages several team managers. (Saw that as a good sign.)

6. Approximately 10 days following the completion of the BGC I received an offer call. $1 more per hour than initially quoted. Accepted offer verbally, then was sent an email of the offer to digitally sign and either fax or email back to Apple. Told that I would be receiving a paperwork package via FedEx within 48 hours.

7. Received paperwork (Welcome) package via FedEx, as well as an email from the person who had been attached to the email on the background check info.

Two days later had a group paperwork session via a 1hr conference call. Essentially 'how to' fill out the paperwork, deadlines and specifics related to the team.

Get your paperwork filled out and follow directions. If you are not near an Apple Store, take note of this one thing... you can get your I9 signed (verified) by ANYONE who is not related to you. Just fill it out correctly - nothing extra - scan and email or fax it, then call them to make sure it's 'all good' before you FedEx it. It doesn't need to be notarized. *You will need to present that same ID on your first day.

You get a FedEx envelope locally, and they give you a label to print out (prepaid) to send back your stuff. Take note of the tracking link on the label to know when it arrives. You will not receive a confirmation they have it, but if it arrives - assume you're on track.

Approximately a month from that conference call, equipment arrives a few days before the first training day.

Email communications from that time forward, with 'contact with any questions' always being offered.

Phone line and Internet have to be in place before the first day, with desk and chair requirements mentioned, but not enforced immediately.

FYI...Do not open boxes of equipment until instructed to do so on the first day by your manager. Instructions on what to expect the first day are sent to you via email.

"Come to find out..."

It's a long process, but the benefits offered and the chance to be with #6 on the Fortune 500 make it worth the effort.

I applied to 3 of the AHA positions randomly (all part-time, non-student) and was offered full-time. So you never know!

The needs of the company come first, but it's during the interview process that you have the opportunity to voice your needs.

NOTE: No matter whether you get part-time or full-time, you'll need to be flexible and 'flex' to what is needed based upon product launches and/or holidays.

By the time the 3rd interview is underway, you're talking to a specific team manager who is seeking individuals for THEIR team. Connecting with them as well as being on target with your responses both seem to be important. Also being upbeat and flexible!

SO...

The town you choose to apply for... means nothing for AHA if you're a non-student.

Cover letter is important; not too long, interested, why you'd be good for the Apple team.

Be yourself in any interviews. They want people who can easily talk to other people, and explain things in a simple, empathetic way. Tech knowledge is less important than wanting to help.

Be patient. You don't get a lot of info regarding anything very fast, but when you do, they want you to respond quickly and only as directed.

Hope this helps those who are applying, interviewing and waiting for that email or call.

Best wishes to all of you, and 'thank you' to the many who have offered up tips and encouragement.

This thread is a great resource for those attempting to knock on, and open the door to Apple At Home Advisor opportunities.

I never used a cover letter and was interviewed and hired. If you have a good resume, cover letters are not important.

 

[RazikenZero]

I never used a cover letter and was interviewed and hired. If you have a good resume, cover letters are not important.

Au contraire, mon frere...

While not essential, Cover Letters are like +10 Charisma in the HR World. Shows you took the initiative to personally connect with the company. Yeah, its not going to save you if you have 4 jobs listed, 5 of which you were fired from for sleeping on the job, or if you have no relevant experience. It will, however, place you above the guy with the same qualifications/experience. So, don't say they're not important... they could very well be someone else's saving grace.

 

[iCaramba]

Au contraire, mon frere...

While not essential, Cover Letters are like +10 Charisma in the HR World. Shows you took the initiative to personally connect with the company. Yeah, its not going to save you if you have 4 jobs listed, 5 of which you were fired from for sleeping on the job, or if you have no relevant experience. It will, however, place you above the guy with the same qualifications/experience. So, don't say they're not important... they could very well be someone else's saving grace.

+1

Cover letters show initiative and enthusiasm. Initiative can be that one thing that sets you apart from the person with ten more years of experience than you have. Enthusiasm is why people with no tech or customer service experience are hired when those with extensive experience are not.

Cover letters are extremely important. Especially when you're applying for highly competitive positions such as this one.

 

[EggyP]

.

 

[Kawd]

Submitted resume 5/14
First interview 5/14
Second interview 5/15
Received Link for application 5/16
Third Interview 5/17
Background check link 5/17
Background check complete 5/21

So I guess its the waiting game now!!!! (July 1 class)

Bgc complete

 

[chloemom]

Bgc complete

YaYY!! I'm still waiting hoping this offer call comes soon!!!

 

[OSchamp2013]

I just bombed my 2nd interview Y'all pray for me lol .

 

[woodmark]

i just bombed my 2nd interview y'all pray for me lol .

praying!

 

[Cattastic]

+1

Cover letters show initiative and enthusiasm. Initiative can be that one thing that sets you apart from the person with ten more years of experience than you have. Enthusiasm is why people with no tech or customer service experience are hired when those with extensive experience are not.

Cover letters are extremely important. Especially when you're applying for highly competitive positions such as this one.

Cover Letters are a redundant piece of information. I have never done a cover letter and almost always get calls for jobs. Besides Apple I had Dell, TWC, ATT wanting me to interview as well. Interviews are where you make your mark that determine if you are qualified and the client wants to hire you.

Apple also will almost always never call you if you apply for more than 2-3 positions at the same time. They consider it spam and almost everyone I talk to has said the same thing.

 

[dAEAdpool]

A couple of weeks for what after your 3rd interview? If you dont mind me asking.

He said "apple will contact you within a couple of weeks".. So whatever that means.

 

[bazzyfresh]

just got hired

Just got hired for the spanish and english. Got hired directly through apple. 17.50 an hour. 40 hours a week. real excited!

 

[Photography]

Delete this post please

 

[Jinxy27]

i work of kelly too. i started on the 13. but apple just hired me. do you think kelly will let me stay on part time?

Did you tell Apple you worked for Kelly?

 

[JoseyCrow]

Hi All,

This thread has been a wonderful source of information for me since applying for the AHA position, so I thought I'd pay if forward a bit.

For me it was a 2 month, whirlwind process.

Hired directly through Apple, this is how it went for me.

1. Application submitted online through Apple 'employment' link at bottom of page. Applied to 3 AHA positions in different areas of the US - none of which were within 100 miles of my location. (They've dropped that requirement.)

Cover letter seems to be an important part - clear, concise and energetic! Why do you want to work for Apple, and what makes you think you'd be a good addition to the team?

2. Received a call 2 days later, very brief interview (5 minutes) where "I like your energy" was mentioned. Told what position they were seeking to fill and then offered the opportunity to have a second interview via FaceTime or Skype. Accepted and received an email with a link to set-up a time for the 2nd interview with another recruiter. Set-up a time approximately 1 week later for a FaceTime interview.

Prepared for interview by reading through this thread.

3. Had 2nd interview, which lasted approximately 30 minutes. Again "I like your energy" was mentioned. Laid back chat, but obviously still a job interview. General 'what would you do if...' scenario questions, define 'empathy' and how does it differ from sympathy. Job explained again, and asked if I could meet the requirements. Told I would hear back in 5-10 days if I was selected for a 3rd interview by a hiring manager.

4. Same day sent an email by a third Apple representative who wanted me to click through another link to set-up a 3rd interview. Did so, scheduled it for a week later.

3rd interview was to take place via FaceTime, but a snafu made it a phone call interview instead. This didn't seem to be an issue. I was told to relax, and just be myself.

The interview lasted 60 minutes, with some general 'tech' knowledge questions like 'How would you explain RAM to a non-tech person?' and 'What is a CPU?' Asked for description of current computer's specs, then when on into role playing, and problem solving. Interviewer liked that I had taken the time to familiarize myself with the Apple Support section and mentioned it when explaining how a customer might find help with their issue.

5. Three days after interview I received Hireright email for background check. Completed BGC within 24 hours, checked online to see I'd passed. Noted that it went to a specific email at Apple - not that of anyone who had interviewed me. Looked up the email online, and found it went to a bigger fish, who manages several team managers. (Saw that as a good sign.)

6. Approximately 10 days following the completion of the BGC I received an offer call. $1 more per hour than initially quoted. Accepted offer verbally, then was sent an email of the offer to digitally sign and either fax or email back to Apple. Told that I would be receiving a paperwork package via FedEx within 48 hours.

7. Received paperwork (Welcome) package via FedEx, as well as an email from the person who had been attached to the email on the background check info.

Two days later had a group paperwork session via a 1hr conference call. Essentially 'how to' fill out the paperwork, deadlines and specifics related to the team.

Get your paperwork filled out and follow directions. If you are not near an Apple Store, take note of this one thing... you can get your I9 signed (verified) by ANYONE who is not related to you. Just fill it out correctly - nothing extra - scan and email or fax it, then call them to make sure it's 'all good' before you FedEx it. It doesn't need to be notarized. *You will need to present that same ID on your first day.

You get a FedEx envelope locally, and they give you a label to print out (prepaid) to send back your stuff. Take note of the tracking link on the label to know when it arrives. You will not receive a confirmation they have it, but if it arrives - assume you're on track.

Approximately a month from that conference call, equipment arrives a few days before the first training day.

Email communications from that time forward, with 'contact with any questions' always being offered.

Phone line and Internet have to be in place before the first day, with desk and chair requirements mentioned, but not enforced immediately.

FYI...Do not open boxes of equipment until instructed to do so on the first day by your manager. Instructions on what to expect the first day are sent to you via email.

"Come to find out..."

It's a long process, but the benefits offered and the chance to be with #6 on the Fortune 500 make it worth the effort.

I applied to 3 of the AHA positions randomly (all part-time, non-student) and was offered full-time. So you never know!

The needs of the company come first, but it's during the interview process that you have the opportunity to voice your needs.

NOTE: No matter whether you get part-time or full-time, you'll need to be flexible and 'flex' to what is needed based upon product launches and/or holidays.

By the time the 3rd interview is underway, you're talking to a specific team manager who is seeking individuals for THEIR team. Connecting with them as well as being on target with your responses both seem to be important. Also being upbeat and flexible!

SO...

The town you choose to apply for... means nothing for AHA if you're a non-student.

Cover letter is important; not too long, interested, why you'd be good for the Apple team.

Be yourself in any interviews. They want people who can easily talk to other people, and explain things in a simple, empathetic way. Tech knowledge is less important than wanting to help.

Be patient. You don't get a lot of info regarding anything very fast, but when you do, they want you to respond quickly and only as directed.

Hope this helps those who are applying, interviewing and waiting for that email or call.

Best wishes to all of you, and 'thank you' to the many who have offered up tips and encouragement.

This thread is a great resource for those attempting to knock on, and open the door to Apple At Home Advisor opportunities.

I see why they liked you. I like your energy too !!! Thank you!

 

[JoseyCrow]

YaYY!! I'm still waiting hoping this offer call comes soon!!!

I'm rootin for yah !

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I just bombed my 2nd interview Y'all pray for me lol .

Nuclear ? Or, you know, like a little cherry bomb or something ? I'm sure they'll understand.

 

[cohurd]

At home Advisor

I had my 3rd interview on the May 21st and I am waiting for either a yes we love you or no we don't lol.

How long does it typically take I am waiting patiently?

 

[OSchamp2013]

I'm rootin for yah !

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Nuclear ? Or, you know, like a little cherry bomb or something ? I'm sure they'll understand.

Well it wasn't Nuclear (lol) but I didn't show my full potential because the recruiter didn't really give me a chance. I wonder How long it took for most people to receive an email after their 1st Skype interview..?

 

[Blahblah4444]

Cover Letters are a redundant piece of information. I have never done a cover letter and almost always get calls for jobs. Besides Apple I had Dell, TWC, ATT wanting me to interview as well. Interviews are where you make your mark that determine if you are qualified and the client wants to hire you.

Apple also will almost always never call you if you apply for more than 2-3 positions at the same time. They consider it spam and almost everyone I talk to has said the same thing.

I applied for about 5-6 positions and I got the call plus all the interviews and background check. I'm waiting patiently for an offer call right now so I guess that's not always true.

 

[woodmark]

I see why they liked you. I like your energy too !!! Thank you!

I agree!!!

 

[bazzyfresh]

Whos kelly

Hey guys just out of curiosity, whos kelly? is kelly a third party recruiter? When i got hired i found the job through apple.com does that mean I may still be associated to kellys firm?

 

[Photography]

Hey guys just out of curiosity, whos kelly? is kelly a third party recruiter? When i got hired i found the job through apple.com does that mean I may still be associated to kellys firm?

If you applied through Apple's website, then you will be employed by Apple. If you applied through Kelly, then you will be employed by Kelly.

 

[bazzyfresh]

thanks that was a quick response lol

 

[iCaramba]

Cover Letters are a redundant piece of information. I have never done a cover letter and almost always get calls for jobs. Besides Apple I had Dell, TWC, ATT wanting me to interview as well. Interviews are where you make your mark that determine if you are qualified and the client wants to hire you.

Apple also will almost always never call you if you apply for more than 2-3 positions at the same time. They consider it spam and almost everyone I talk to has said the same thing.

That's, frankly, a silly statement. And possibly the very first time I've ever heard anyone say it without trolling. How is a cover letter redundant? The only thing you express on a cover letter is your enthusiasm for the job and why you think you'd make a great candidate for the job. You don't include resume information on your cover letter and you don't include a narrative on your resume. It's your chance to introduce yourself and set yourself apart from the job market full of people who have the same skill set and experience you do. It can only help your chances of being singled out in this currently highly competitive job market. You might never get to the interview stage if you're one of hundreds or possibly thousands of similar resumes that get glanced over in favor of that one person who presents themselves better than you. Especially if you're going up for a job where you're not easily replaced.

Also, I applied to three different locations and was called. So I don't think that's true. I think several people here have as well.

 

[Courtney3208]

I had my third interview via FaceTime today and I keep hearing people usually get the background check email the same day, how long does it take to get? Or am I even going to get it the same day, I'm just horrible with patience lol.

Hopefully you've had better luck than me. I had my 3rd interview on the 14th and haven't heard anything since. The hiring manager I talked to only asked a couple of questions then said they were turning things over to HR last Friday and I would hear something within 2 weeks. I have still heard nothing and getting pretty antsy. Thinking I must not have gotten it if they haven't sent anything yet. Good luck.

 

[chloemom]

I'm rootin for yah !

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Thank you!!! The waiting is driving me crazy!!